Browse the most common questions and expert answers about Account Issues about IoT Platform on the Tuya IoT Platform.
Templates can be understood as App molds. Different templates will create different apps. Tuya provides official templates. SmartLife App use official templates. If your App is not released to the App Store, you can change the OEM App template at any time. If your App has been released to the App Store, you need to create a new version and then update the App template; please refer to the tutorial at https://developer.tuya.com/en/docs/iot/tuyaiot?id=K989rswpivu4n.
You can set up in the user center to cancel the two-step verification when logging in. The specific steps are as follows: 1. Log in to your developer platform account. 2. Enter the user center. 3. Find the security settings option. 4. In the security settings, look for the "Login Dynamic Password" option. 5. Turn off the "Login Dynamic Password" to cancel the two-step verification.
Currently, the app does not support account recovery functionality. Your account is usually your phone number or email. You can recall whether you registered via phone number, email, or through third-party quick login.
Log in to the PMS SaaS system using the main account, then create sub-accounts in SaaS.https://pms.tuya.com/en/fundamental-data/staff-management.
If your app is in a long-term valid state, meaning there is no time limit, then you need to check if the update service has expired. The validity period for each purchase of the update service is one year. https://www.tuya.com/en/vas/commodity/OEM_APP_UPDATE.
By default, domestic packages are required by the Communications Administration: the main functions of the app can be viewed without registration or login. Currently, some app markets may review this, such as Xiaomi, so it is not supported to remove it.
Hello, you can log in using this number on the app login page. If you forget your password, you can reset your account password by selecting "Forgot Password" on the homepage. Registered numbers cannot be directly linked to existing guest accounts/official accounts.
Hello, you can follow the steps below to operate: Tap "Me" in the bottom right corner and select "Home Management" to enter the Home Management page. New registered users will be directly redirected to the Home Information Edit page for "Add Home" after tapping the "Home Management" button. If you have already added a home, select the corresponding home to enter the Home Settings page. You can set the "Home" name freely according to your preferences (maximum 25 characters allowed). The "Location" is set based on your phone's positioning, and you can also manually set the home coordinate point to modify it. Tap "Confirm" after verifying the address. Different homes can be set with different locations, and the weather information and environmental indicators displayed on the weather card will change accordingly when you switch between homes.
If you still remember the old password: Log in to the platform. Click on the "Account Center" option. In the Account Center page, click on "Security Settings" and select "Change Password". On the Change Password page, enter the old password and the new password. After confirming the new password, click "OK" to make the modification. If you forgot the old password: 1. If you can receive verification codes on your mobile phone or email: On the login page, click "Forgot Password" to enter the password reset page. On the password reset page, follow the prompts to provide the necessary account information for verification. After successful verification, you can reset your password. 2. If you cannot receive verification codes on your mobile phone or email: 1) For enterprise-verified accounts, please provide relevant information and contact the business team assigned to your company for assistance. 2) For unverified accounts, please prepare the required information and send an email to the official email address to apply. Important information includes: original developer account, company information, current account holder's name and email address, business license, and invoicing information. Please ensure that the relevant information is complete and accurate to avoid processing delays.
Check if the phone's system has granted the app microphone permission. The app can only play music rhythms after it has obtained microphone permission.
Support entering unlocking methods and user passwords on the app side. However, in most cases, the door lock needs to set an administrator password locally or use a fingerprint as the unlocking method to ensure security and the normal use of other functions. It is recommended to check the product manual or contact the seller to determine the specific method for setting the administrator password for this lock.
The Bundle ID of the extended application needs to comply with the following rules: A Bundle ID is a string used to uniquely identify an application extension. It cannot be the same as a Bundle ID of another application. The Bundle ID must be the same as the prefix of the main application to which the application extension belongs. For example, if the Bundle ID of the main application is com.companyname.appname, then the Bundle ID of the application extension should start with com.companyname.appname. For example:.
This prompt appears because the invited account lacks family information configuration. Ask the invitee to follow these steps: Open the App and log in to their account. Go to the Me→Home Management page. Click My Home/Create Home to complete the new family information configuration. After creation, re-accept the family invitation you sent. Kind Reminder: If the issue persists, we recommend both parties check if the App is updated to the latest version.
Hello, some of my Tuya-related devices, such as cameras, door locks, and alarms, require video and voice call functionality, hence this permission. You can go to the Google Developer Center (https://play.google.com/console/signup), find the corresponding permission configuration under App Content Data Security, and select "Other".
If it fails, it means that there is an error in the informatio you filled in. Please double check and correct the information resubmit.
There are three common reasons: 1. The input of the public account is incorrect. At present, the vast majority of authentication failures are caused by incorrect input of public accounts by enterprises. Incorrect input of public accounts will result in payment failure. Banks will not return any information if the payment fails. The user will receive the information authentication failure after 72 hours. 2. It is wrong to fill in the information of the bank account amount. Payment amount = random number between 0.01 and 0.99, please pay attention to identification. If the error is 3 times, the company cannot be certified within 24 hours. 3. Failed to verify the authenticity of enterprise information. Including the company name, social credit code, and legal person name, if the information is incorrectly filled in more than 5 times, it will take 24 hours to continue the certification. Note: Please fill in and proofread your business information carefully, usually the above information can be certified if you fill in the correct information.
After submitting the application for organization verification, you can go to the personal center-enterprise information to view the audit progress and results. The audit time is usually 2 working days. If it is still under review, the page will show: 'The organization verification application is in progress', and the enterprise information cannot be edited at this time. If the audit is approved, the optional fields can be edited but the required fields cannot. If the certification is unsuccessful, you can click "View Reason" to view the reason for the failure,then submit the application again.
Organization verification is a necessary condition for a Tuya account to become an enterprise customer type. After the organization verification, the account becomes an enterprise customer type and can enjoy the following benefits: Online transactions for enterprise entities: Support for online orders, payments, contract signing, and ticket issuance on the developer platform as an enterprise entity. Deep business cooperation: You can enjoy more flexible business cooperation models and preferential policies. Priority access to professional customer service: A professional team will prioritize answering your questions and providing targeted and efficient services. Platform function rights: Some functions are open to enterprise users, and some functions enterprise users will have more usage quotas, which can be viewed in the user center for certification rights and interests.
The Tuya developer platform only supports using mobile phone numbers registered with the user's own ID card for identity verification. It is recommended that you first register a mobile phone number under your own name offline and then activate identity verification on the platform, otherwise you will not be able to pass the identity verification. (Only for platform accounts in mainland China, accounts in other regions do not need identity verification).
If an enterprise initiates more than 10 identity verification requests a day, the Tuya developer platform automatically adds the enterprise to the blacklist. In this case, the enterprise can contact Tuya customer service personnel to have its name manually removed from the blacklist.
Log in to the developer platform, select your account type as "Organization" . Perform Organization Verification according to the page flow.
Account identity verification is divided into personal identity verification and organization identity verification. Difference in authentication types: Personal account, the certification type is individual; Unit account, the certification type is enterprise/government (including enterprises, government, public institutions, groups, organizations). Difference in account attribution: Accounts that have completed organization identity verification belong to enterprises. Accounts that have completed personal identity verification belong to individuals. Differences in platform use scenarios for organization verification and personal identity verification: 1. Due to relevant legislation, individual users in mainland China need to undergo identity verificationn to use Tuya cloud development normally, this restriction doesn't apply to users in other regions. 2. Organization verification enjoys more platform rights. For details, visit: https://support.tuya.com/en/help/_detail/K8sdybkp2owfl 3. Platform orders must complete organization verification or personal identity verification before payment can be made.
Ensure the account has access permissions. If there are no permissions, add the corresponding whitelist for the experience.
Tuya will not automatically update your app version. If your app is an old version OEM App, you need to purchase the update service to operate the app version update: https://www.tuya.com/vas/commodity/OEM_APP_UPDATE; If your app is a basic or advanced version, you can operate to update your App when a new template appears;.
Dear user, the number of products that an IoT account can create is determined by whether your account has completed enterprise certification: Before enterprise certification, your account can have up to 10 products in development, and you will not be able to create more once this limit is reached. You can increase the number of creatable products by releasing products that have completed development; After your account has completed enterprise certification, your account can have up to 500 products in development. It is recommended that you timely release products that have completed development, or delete unnecessary test data. If you still need to increase the limit, please contact your business assistance.
Yes. Ensure that the set version number is the same as that created on the Tuya developer platform.
Yes. Ensure that the set version number is the same as that created on the Tuya developer platform.
Not supported, the accounts for the Tuya App and Tuya Developer Platform are independent of each other.
Typically, this prompt is displayed because you do not configure the privacy policy address on the Google Play. To resolve this issue, go to the Product Details page of the app and configure the privacy policy statement in the Privacy Policy area. The privacy policy is the same as that configured in the app during packaging. If no privacy policy is configured, use the privacy policy address of the Tuya or SmartLife App. For details, see "Privacy Policy Maintenance.".
The Home Assistant plug-in does not support multiple login accounts under the Tuya / SmartLife App.
Information created using a visitor account is not retained for the next login.
Dear customers, Compared with earlier Android versions, Android 13 provided by Google has differences in processing advertising data to find Bluetooth Low Energy (LE) devices. As a result, if your app users update to Android 13, certain legacy Bluetooth LE devices might not be paired or connected. Legacy Bluetooth LE devices include devices developed with Tuya Bluetooth SDK v1.3.1 and earlier on BK3432 or Tuya Bluetooth SDK v1.2.1 and earlier on other chip platforms. These SDKs were released in March 2020 or earlier. Solutions We are urging Google to optimize respective Android features regarding this failure. Before Google releases its official fix, take the following countermeasures: [OEM apps] For apps developed based on Tuya's OEM App, perform the following steps: Step 1: Update to the latest App Template v4.3.0. For more information, visithttps://developer.tuya.com/en/docs/iot/tuyaiot?id=K989rswpivu4n. Step 2: Rebuild the OEM app. Step 3: Update the App version on Google Play. For more information, visithttps://developer.tuya.com/en/docs/iot/google-play-version-update?id=K989rt2uvcild. [SDK-based apps] Tuya is working on the problem and is expected to release SmartLife App SDK v4.0.1 for Android before the end of September to fix the problem. Please stay tuned for Tuya's notifications by email or SMS and keep up to date with the latest App SDK version. [Custom apps] For custom apps, please contact Tuya's project manager.Things to note These adaptation problems have been found based on Android 13 Beta 3 provided by Google. After Google's final release of Android 13, Tuya will timely adapt to and keep you informed of respective functional changes, if any. Please understand the inconvenience caused.
You can do the following test: Register an App account using a text message verification code, and check the text message signature in the verification code text message you received. The default text message signature for Tuya is [SmartLife].
You can check the Tuya Developer Platform Service Terms. If you have not logged into the Tuya website through your account for 12 consecutive months, and there are no unexpired services under your account, Tuya has the right to cancel your account, and you will no longer be able to log into the Tuya website.
It cannot be restored. It is recommended that you register a new account.
For devices tested with the upper computer, the router name is not fixed and needs to be consistent with the upper computer hotspot name; The router name for the finished product testing equipment is tuya_mdev_test1, and there is no need to set a password for the router. Please refer to the corresponding testing documentation for details.
Try clearing the app cache. After you update the UI text, restart the app, log out, and then log in again with the account. Then, the app will get the latest UI text. If this does not work, use Global Multilingual Search and check the edited UI text.
Tuya Developer Platform allows for mobile registration and login, with the same login address as the PC version. However, it is recommended that you experience the relevant operations on the PC.
We now support self-service modification of the country/region where the developer account is located: : Log in to the developer platform, click on the "Account" in the upper right corner of the page Click the "Modify" button for the "Country/Region" on the "Basic Information" page; Note: Policies on services provided by the IoT Platform vary depending on countries/regions. Please select the correct country/region. Only one modification is allowed within 30 days.
If you have not filled in the payment amount, the application will be invalid after 72 hours, and you can re-apply. If you have not yet passed the enterprise certification and your invoice header is incorrect, you can fill in the correct enterprise name information again, initiate an application, modify it, and then reissue the invoice; If you have passed the enterprise certification and are unable to modify the invoice header and enterprise name on your own, we suggest that you contact the corresponding business personnel. If you are unable to contact the business, you can provide the following information: before change: xxx (*** is the specific change information, you can fill in: company name/legal person, etc.) after change: xxx Tuya Business connected: xxx IoT account: Reason for change: xxx Attachment: Change certificate from the Industrial and Commercial Bureau.
You can find the User Code in the app under the sections: "Me" Settings "Account and Security".
In mainland China, users can register an account using either email or phone number. However, users outside mainland China can only register using email.
The app can only access devices under your account and cannot access devices of other users.
Please confirm whether both accounts have entered the same authorized space.
Currently, it is not supported to directly close or hide the "Help Center" feature. It is recommended that you contact your account manager to learn more about the possibilities of customized settings.
Enter the Developer Platform and click [My Space] - [More Space] in the upper right corner to select the corresponding space.
No, this is based on the account level and is automatically refreshed every month.
An account that meets all of the following conditions will be canceled by the system. If your account is canceled, register a new one. 1. The IoT account has not been used for login for 3 years. 2. The account has not been used to create SDK products, modules, cloud applications, SDK Apps, SDK panels, or mini programs/H5 pages. 3. The account has no device activation records. 4. The account is not verified by the organization. 5. The account has not been used to create cloud development projects. 6. The account does not have an associated SaaS account. 7. The account has no orders, service tickets, bills, or coupons.
The possible reasons are as follows: (1) Your email address is incorrect. (For example, a number or letter is missing or transposed, or ""com"" is incorrectly written as ""con"".) (2) The email is in your trash can. (3) A whitelist or a blacklist is set for your mailbox. If a whitelist or a blacklist is set, make sure that the Tuya email address is in the whitelist. (4) The email is sent from China to a foreign country, which takes a longer time. (The network speed of the SMTP server is slow, or the email is still in the sending queue.) (5)If you can't find the verification code in the mailbox, and you can't receive it in the "trash", it may be that your mailbox firewall blocks our mail. It is recommended that you use a mailbox with better compatibility. If the problem persists, you can submit a ticket, we will help you locate the reason.
It suppors change the phone number, please refer to steps below: You need to log in to the original developer platform account, click "My Account" - "Basic Information" - "Login Account" - "Change". If you cannot receive the verification code, you need to submit a ticket for manual assistance.
You need to create a new version on the Tuya Developer Platform first: https://developer.tuya.com/en/docs/iot/app-development/oem-app/version-update/tuyaiot?id=K989rswpivu4n Then you can refer to the process linked below to upgrade the pp: iOS: https://docs.tuya.com/en/iot/app-development/oem-app/version-update/apple-store-version-update?id=K989rszvf95q3 Android: https://developer.tuya.com/en/docs/iot/app-development/oem-app/version-update/google-play-version-update?id=K989rt2uvcild.
Dear user, click the account button at the top right of the page, and click "Logout" in the pop-up drop-down menu.
Please click on the link to access the registration page, fill in the corresponding information to complete the registration.
You can modify your "Account Information" in the personal center at the upper right corner of the platform, and click "Change" in the "Account" section. Note: Only account information, including the phone number and email address, that has not been registered on the Tuya Developer Platform can be used to replace the original account information. You cannot replace your account with the one that has been registered on the Tuya Developer Platform. The original account and the new account must be of the same type. That is, you can only replace the account registered with a mobile phone number with the one registered with another mobile phone number, instead of the one registered with an email address. After the account is changed, the new account will inherit all information of the original account. Access ID/Client ID is not an IoT account ID. Click to view: How to get Access ID/Client ID and Access Secret/Client Secret?
Tuya Developer Platform does not distinguish between account levels, but you can obtain the usage rights of value-added services and paid products by purchasing different Tuya Plus memberships. For details, please refer to the introduction on the Tuya Plus membership activation page.
If you registered a mobile phone number, use the verification code sent to the mobile phone number to retrieve the password. If you registered an email address, use the verification email to retrieve the password. To retrieve the password, click Forgot Password on the login page.
After the account is replaced, the new account will inherit all original account information.
Tuya apps and Tuya Developer Platform use different account systems. One Tuya Developer Platform account supports only one logged-in device and one Tuya app account supports multiple logged-in devices at the same time and there is no limit to the number.
Currently, the platform only supports the same type of changes. Which means, if the original registered account was a phone number, it can be changed to another unregistered phone number. If the previously registered account was an email address, it can be changed to another unregistered email address.
Yes, it's OK.
If the employee is not an organization administrator, set his or her account as a personal account, or leave it unset. The organization option is used only for the organization verification to the administrator who manages the organization space.
Log in to the IoT platform, select your account type as "individual developer". Individual Developers of overseas and China Hong Kong, Macao and Taiwan region no need to do any verification. If the system ask you to do verification, it is because of your Country/Region is worng, click to correct it. After the modification is completed, it can be used normally.
No, the Tuya account and the Tuya PMS production process management system account are different systems, and you need to register for them separately.
Check if the certificate is in the login directory; if installed in the system directory, the P12 file cannot be exported.
No, you cannot change your account from a mobile phone number to an email address. You can only change your account to the one of the same type. For example, you can change your account from a mobile phone number to the one that is not registered. If you want to change to an email account, please select "Quick Ticket -- Change Developer Account" on the "Technical Support" page to submit, and we will assess and process it.https://service.console.tuya.com/8/3/list?source=support_center.
Currently, the location of the iOS side widget has been changed, and you need to go to the "Customize" entry at the bottom of the negative one screen to add it. It is expected that after version v5.11.0, it will be restored to the method of adding directly on the desktop, so please stay tuned.
Although a second-level domain name without DNS configuration can be successfully registered, Tuya cannot configure an independent domain name for your App, so you need to use a top-level domain for App registration.
Yes, the domain name needs to be registered whether it is used for a website or an App.
You can log in to the IoT platform, find "Account" in the upper right corner of the page, and enter the page to modify the basic information of your account. Note: After the enterprise certification is successful, it will not be possible to modify the account opening bank or the business information of a different company that needs to be changed. You need to submit a work order (https://service.console.tuya.com/8/2/create?source=content_feedback) for us to process it for you.
Reason: Caused by the previous use of the debug version of the security image cache. Solution: Delete the app and reinstall or let the developer clear the cache.
Tests show that if you install IDE on a Windows host that runs Windows Subsystem for Linux (WSL), a series of issues may occur, such as permission errors and Python running errors. If cross-platform installation is required, we recommend that you install IDE on a Linux VM that runs in Windows.
If you have created multiple Apple IDs under the same account and released apps, the names of the release certificates are the same. In this case, you can select the certificate whose date is the closest to the certificate creation date.
When your app is updated to a new version, the system automatically adds 1 to the last digit of your version number by default. You can also configure the version number manually. You are not advised to make breaking changes to the version number because such a version update application is likely to be rejected during iOS app review.
For the sake of safety, we did not display.
Currently, Tuya's official website can be opened only in IE 10 or a later version. Website login using Sogou or 360 Browser is supported in the high-speed mode (with the lightning icon in the address bar), but not the compatibility mode (with the E icon in the address bar). In addition, you may fail to log in to the website if your browser version is too early. Recommended solutions: 1. Use the high-speed mode of Sogou or 360 Browser. 2. Use IE 10 or a later version or Google Chrome. 3. If the problem persists, send your system name, browser and its version, Tuya account, and login failure snapshot to service@tuya.com. We will troubleshoot the problem for you.
After registering for Huawei Push Service, all Huawei mobile phones can support it.
The name and account number of the account opening bank must be correct. The branch of the account opening branch is optional. Precise information can improve the success rate of authentication.
Yes. You can specify the new app version number for an upgrade as needed. If you do not, the system will automatically increase the current app version number by 1. If you specify the new version number, minor iterations are recommended.
Yes, it supports filtering and viewing data based on all apps or designated individual apps.
You can log in to PMS to view the operating instructions：https://pms.tuya.com/en/login.
If you don't want to expose Tuya domain name on the skill binding page, you can configure the domain name for your skill. Simply provide the following documents to Tuya staff: 1. The third-level domain name you want to use (which requires an SSL certificate); 2.The CRT file and KEY file of the domain; 3.CNAME your domain to pxo2.tuyaus.com.
For accounts that are not authorized, there is only one space, which is the default space-'my space'. In 'my space', you can view all data and have all permissions.
Analysis: If the pwr is valid (not blocked), then it can unlock.
5 minutes.
Dynamic passwords are usually 8-digit passwords, and common passwords are usually 6-digit passwords.
Your account is an individual account. You can use it to create certificates, but not to assign certificate creation rights to others.
You will receive the payment information again. After receiving the payment information, enter the information and submit the application again.
Please confirm whether the company information you filled in is consistent with the real information (such as the name of the legal person), and then try to submit again.
It means that the maximum number of products that can be created by your IoT account is 500, not the actual hardware products.
A bank code consists of 12 digits and is the unique identifier of a bank. It is used in cross-area payment and settlement services of large-amount payment, small-amount payment, commercial bank money order, and national check image systems organized by People's Bank of China. The bank code improves the success rate of payment to a corporate bank account.
The exact time of payment cannot be confirmed. Usually speaking, if the public account number is filled in correctly, the other party can make the payment within 2 minutes.
Please log in to https://pms.tuya.com/, click on free registration, and provide the relevant information.
Only after the corporate account and bank name you entered are correct can the bank successfully make the payment. After the payment is successful, the bank will tell us the success information. At this time, the entry for entering the amount of the payment will appear on the page. The third-party institution will make the payment within 72 hours. Please pay attention to check.
During enterprise certification, you must specify the full bank name. For example, you may not find a bank named "China Merchants Bank Western Hangzhou Branch". In this case, try the full name "China Merchants Bank Co., Ltd. Hangzhou Western Hangzhou Branch".
The App generates several groups, and supports up to 10 groups.
Yes. If you started with personal account registration and want to upgrade to an enterprise account,you can submit your enterprise information at https://IoT.tuya.com/user/account/enterprise, your account will be upgraded to an enterprise account after being approved by Tuya.
There is no limit to the number.
There is no limit to the number of sub-accounts you can create.
Yes. To modify the basic information, open your app on the Google Play, choose Store presence Main store listing, modify the image or text content, and click SUBMIT UPDATE. The modified information is updated immediately, and you do not need to upload the .apk file.
After you set a version number, the app is rebuilt, with original version information retained. You can modify information, such as the icon, launch page background image, and color. If you do not need to modify any information, click Next to rebuild the app immediately. After you submit an app rebuilding request, you cannot modify any information. The app can be rebuilt in 30 to 60 minutes. In this period, you can refresh the page to check whether the app is rebuilt.
How to fill in the information required for the Amazon Skill Account Linking Service? Amazon Developer Account: Enterprises need to register themselves Whether the Amazon skill is released: choose whether or not Skill name: If it is already on the shelves, you can go to the Amazon Developer Console to view App name: drop-down selection Whether the App is on the shelf: choose whether or not iOS download address: fill in the download address of your App in the Apple Store Android download address: fill in the download address of your App on Google Play Remarks: Fill in arbitrarily How to fill in the information required for the Google Action Account Linking Service? Google Developer Account: Enterprises need to register themselves Whether the Google Action is released: choose whether or not Skill name: If it is already on the shelves, you can go to the Google Action Console to view App name: drop-down selection Whether the App is on the shelf: choose whether or not iOS download address: fill in the download address of your App in the Apple Store Android download address: fill in the download address of your App on Google Play Remarks: Fill in arbitrarily.
Mobile phone verification code: valid for half an hour | once a minute | 3 times a day Email: valid within half an hour | same verification code within half an hour.
Tuya can develop and test the feature for you within 72 hours. The feature can then be released in two to four weeks depending on Google platform.
The skill logo can be different from the App logo. There is no need to prepare the registered trademark certificate of logo.
After you purchase the OEM App Update service on the VAS page, you can create versions on Tuya IoT platform. Step 1: Choose App App Creation. Step 2: Click the app name to go to the app details page. Click Update App in the upper-right corner.
Submit a service ticket for appeal. Complete organization name: xxx Unified social credit identifier: xxx Tuya business manager: xxx Current account owner: xxx Contact information: xxx Reasons for cancelation: Due to XX, I need to cancel organization verification of the current account to change an organization title. Attachment: Scanned copy of the business license, or photo or scanned copy of the business license copy with an official seal (If industry and commerce information is changed, the change evidence from the State Administration for Industry and Commerce is required.).
You need to submit a service ticket for appeal. Title: Apply for Organization Verification Text: Due to XXXX, the information about my organization has been falsely used by another account. The only Tuya account of my organization on Tuya IoT Platform (https://iot.tuya.com) is XXXX. My organization requests that the organization verification be transferred to this account. Organization name: XXXX (complete organization name, with an official seal) Applicant: XXX.
If you have already proceeded to the step where you need to enter the payment amount, your organization verification will fail. It is recommended that you enter the wrong information three times so that you can re-verify your organization after 24 hours.
Analysis: The time on the lock must be consistent with the time on the Tuya Cloud Platform. Otherwise, lock functions, such as dynamic passwords and temporary passwords, may be affected. Advice: 1. Check whether the time on the lock is synchronized automatically with that on the Tuya Cloud Platform after the lock is connected to the network. 2. Check whether the time on the lock can be updated locally or automatically synchronized.
Hello, the password strength varies, and the length of the password also differs accordingly. You can choose based on your needs: 1. Contains letters and numbers, password length 6-20 2. Contains uppercase and lowercase letters and numbers, password length 8-20 3. Contains uppercase and lowercase letters, numbers, and special characters, password length 8-20.
Dear user, we are sorry for your inconvenience. The language for notifications displayed at the notification bar of your mobile phone is the same as the language that you used in the last login. The language for notifications received within the App is the same as the current App language.
Tuya apps use separate account systems. An app will be displayed in the drop-down list only after you enter the correct username and password. For example, if you have used the same username to register with five apps of the same series and the same password for two apps, only these two apps will be displayed in the drop-down list after you enter the username and password on the login page. To display the other three apps in the list, enter the username and passwords for them correctly.
These identifiers are user-defined content, and if you need to adapt them to a new language, you can modify them manually.
Dear user, 1 message in 1 minute, and each account can receive up to 3 verification codes per day.
Dear user, we are sorry for your inconvenience. if you delete your account, you have to wait for seven days and you also can't log in again durting that period. It does not take effect immediately. Thanks for your support and understanding.
After you reset a router and log in to it again, you need to set an administrator password. Routers of earlier versions will require you to enter the default administrator password (admin). Ensure that the router is reset successfully.
It can be pushed, just add ${username} to the alarm content.
In the Hongmeng system, there is a permission to scan nearby devices to see if they are open. If they are not open, the devices cannot be scanned.
A maximum of three SMS verification codes can be sent to a mobile number every day (24 hours). By default, no SMS message can be sent to a blocklisted number for 15 days. If a paid App user received six verification codes in 2 consecutive days but did not register an account, this mobile number will be blocklisted. A paid App user cannot receive more than six registration verification codes within two consecutive days. If the user of a non-paid App requests registration, the App returns a message prompting the user to register an account by using an email address. By default, mobile numbers starting with the country code 86 are on the allowlist. However, a mobile number on the allowlist can only receive three SMS verification codes per day.
Delete the implementation 'com.tuya.smart:tuyasmart-demo-login:3.25.0-rc.3' library.
Scenario 1: Your OEM App is not be released: You can click on the Latest Version of your App, click Configure, and click Change Template at the top right to update. Scenario 2: Your OEM App has been released: If your current app version has been released, you need to click Update App. If the button is grayed out, please purchase the service first. The system upgrades your template to the latest template.
Dear user, we are sorry for your inconvenience. Only the homeowner and administrator can invite others to join a home. However, only the homeowner can grant permission to others as an administrator, and the members added by the administrator can only be ordinary Commer members.
When someone forces you to open the door, you can enter a password or use an unlocking method to send an alarm through the smart door lock.
1、On the App door lock interface, go to member management and associate fingerprints, passwords, and access cards with the members. The logs will then display the corresponding member's door opening records. 2、If the logs are incomplete, it is recommended to reconfigure the network for the door lock and observe whether the door opening records are recorded completely over a period of time.
User accounts are unique. The newly registered account will overwrite the previously registered account through the cloud synchronization API.
If you are authorized as administrators or developer, you can create apps.
Dear user, we are sorry for your inconvenience. The in-App messages are pushed to an account, so you should receive the messages on all devices that you are logged into with your App account.
Dear user, we are sorry for your inconvenience. You can ask the Home owner to give you an administrater title. The home owner can follow the steps: Open the App Tap "Me" button on the down right corner Tap "Home Management" button Tap the home name You can see home member Tap the home member you want to give the administrater title Change his or her family role to administrater. Thanks for your support.
Dear user, users who log in to the App through a third-party login or one-click login method need to bind a E-mail account in "Me — Settings button in the upper right corner — Account and Security", and then click Change Login Password ( there is no initial password for third-party login) to set an initial password.
No. For security purposes, a smart door lock cannot be unlocked remotely. However, you can remotely grant the unlocking permission to others so that they can use a temporary password to unlock the door.
No. If you forget the password, you must reset the router. After the router is reset, router configurations, such as settings and account password, will disAppear and must be reconfigured.
Yes. A product can be customized for the same IoT account multiple times.
Clear the App cache, and kill the process to log in again; if not resolved, log in to the App account again.
If no nickname is set for your account, the system will generate a string of digits as your nickname. After you change your nickname, the new nickname will be returned.
Product categories under Universal knowledge of my product are generated based on the product categories of products created under your account. If they are inconsistent, click Synchronize shown in the following figure.
Dear user, the maximum number of mobile devices that can simultaneously log in to an account is 200. Click to view App features and usage limits.
Dear user, we are sorry for your inconvenience. Please check in the following ways: If you register an account using an e-mail address as the account name, the country code of the e-mail address is used to select which country to sign up in. However, for e-mail-based accounts, the account name does not depend on a country code, so you can log in with another country code using the same account name. Accounts based on mobile phone numbers are different. If you register an account using your mobile phone number, the country code is taken into account during log-in and so an error will occur when you log in using a different country code to that selected during registration.
Today, the number of registered users associated with the App under the current account is added.
Efficiently converts one voltage to another.
The maximum number of supported digits for the distribution network password is 64 digits.
Dear user, we are sorry for your inconvenience. Yes, the third-party account logins supported by the App are displayed in the App login interface. Please refer to the actual situation on your App for details.
Use one of the following methods based on the type of the smart door lock: Fingerprint Password App NFC Key Magnetic card Combined method.
In this case, you can grant TuyaSmart the permission to access your albums.
After you change your mobile phone's system language, exit and then re-log in to your app account pls.
Free upgrade of Tuya Developer Platform account to enterprise account.
The error prompting logic in the two OSs is different. For Android users, an error message "IS_EXISTS" is displayed to prompt that a user account is already registered.
Dear user, enter the App and click Me — Settings button in the upper right corner. After entering the settings page, scroll down to the bottom of the page, and click Log Out to exit the App. After you log out of the App, you can switch accounts to log in. Note: The App does not currently support the function of switching accounts without logging out.
You can register PMS at the following link: https://pms.tuya.com.
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