Cost

Hello, you can make changes by following these steps: In the app, click "My" and select the settings icon in the upper right corner to enter the settings page. On the settings page, select "Account and Security". Click on the phone number or email option to change to a new phone number or email as needed. After completing the change, you will use the new phone number or email for the next login. Note: Currently, users outside mainland China cannot change their phone number, you can only change the email address. To change the phone number, please submit a request through the feedback channel.

Component-level closure is not supported. Vibration follows the touch vibration settings of the phone system. To turn it off, go to System Settings → Accessibility → Touch → Touch Vibration, and turn off this system setting.

If your annual subscription is paid through PayPal and you want to cancel the subscription, please refer to the following steps: 1. Ensure the order has been successfully paid on PayPal. 2. Users need to cancel the subscription themselves. Once canceled, your subscription will stop automatic renewal in the next cycle, and no additional fees will be incurred. 3. If you have further questions, you can contact customer service by submitting a ticket.

The component currently does not support disabling this feature, as the haptic feedback follows the system settings of the phone.

1.What is AWS? AWS is Amazon Web Services platform: https://aws.amazon.com/ 2.Why AWS account is needed when developing Alexa skill? According to Amazon's requirements, Alexa skill uses the smart home model and includes code in an AWS Lambda function to provide communication between Alexa and device. For more details, please refer to Alexa official website：https://developer.amazon.com/en-US/docs/alexa/smarthome/understand-the-smart-home-skill-api.html#how-the-smart-home-api-works So Tuya will use AWS account when developing and subsequently maintaining Alexa skill for you. 3.Why might AWS incur charges? Amazon provides monthly free tier for AWS Lambda, it includes one million free requests per month and 400,000 GB-seconds of compute time per month. If the usage of Alexa skill exceeds the free tier, the fee will be based on the number of requests per month and the computing time of each request. For more details, please refer to AWS official website：https://aws.amazon.com/lambda/pricing/?nc1=h_ls.

Hello, you can follow the steps below to make the change: In the app, click "Me" and select the settings icon in the top right corner to enter the settings page. On the settings page, choose "Account and Security". Click on the phone number or email option to change to a new phone number or email as needed. After completing the change, you will use the new phone number or email to log in next time. Note: Currently, users outside mainland China cannot change their phone number, you can only change the email address. If you need to change your phone number, please submit a request through the feedback channel.

There is no time limit for viewing the expense bills. You can select a time range based on your needs.

Sorry, this is not supported at the moment.

You can log in to the developer platform, enter the Cost page from My Space, and check the balance.

Overcharge protection is activated; if the average power of the load connected to the socket is less than 3W within 40 minutes, the relay will be disconnected.

Use the IE browser or other browsers that the online bank recommends.

According to the data area to which the App user belongs, the system will automatically send a notification email to you using the mailbox of the area. America: System.az@notice.2.tuya.com System.az@notice.2.ismartlife.me China: System.ay@notice.ismartlife.me System.ay@notice.tuya.com Europe: System.eu@notice.2.ismartlife.me System.eu@notice.2.tuya.com.

Almost all bank cards can be used for payment.

Hello, you can use any Paypal account to pay for your order, even if the Paypal account does not belong to you, it will not affect your personal information in the order.

Please confirm whether you registered with an overseas IP when registering the account. You can choose to use PayPal to pay, which supports domestic bank cards. If you want to pay in RMB, you can contact Tuya, Tuya will change the payment currency to RMB.

After topping up your account, you can contact Tuya business staff and request internal processing. Generally, funds will be added to your account the same day you top up your account.

You can set 'Balance Alert'. When the available balance of the account is lower than the set amount, the system will automatically notify you via SMS through the set mobile number.

We recommend that you can click 'resent SMS verification code'. If you still cannot receive the SMS, you can directly call the customer service to obtain the SMS verification code.

You can check the Income/Expenses on the Cost page of the IoT development platform: https://iot.tuya.com/cost/payments.

If your account is a verified enterprise account, you need to submit a ticket and provide the following information: IoT account: Company Name: The currency before : The currency after: If you confirm the above information, we will handle it for you within one working day. Looking forward to your reply! Note: If you are an individual developer, currency modification is not currently supported. It is recommended to register a new account. The system will set the currency based on the registered location.

Need to add discharge circuit on the high voltage bus.

The currency supported by Tuya IoT platform is RMB and USD. When you pay with paypal, you will actually use your rupees, so there is no need to modify the payment currency.

No, you can pay by credit card directly, just need to enter the credit card and billing information. In some areas, it is mandatory to login a paypal account to complete the payment.

Tuya Cost Center is designed for customers to view and manage funds-related information. Providing modules, managing the bills uniformly, viewing App user transactions, managing platform account balances, and offline recharge methods to reduce customers' management costs and improve management efficiency.

A possible cause for this issue is that the bank data has not been synchronized. Refresh the page and check the order status again. If the order status does not change for a long time, get the transaction record from the bank or payment platform, and provide the information to Tuya customer service. We will help you address this issue.

The possible causes include: 1. Your bank card balance is insufficient. 2. The payment exceeds the preset limit. 3. The network is interrupted. You can pay the order again on the Sales Order page.

Currently, both personal account and enterprise account do not support recharge.

PayPal does not charge service fees. For other common PayPal payment questions, visit: https://www.paypal.com/us/smarthelp/topic/PAYMENTS.

No, it can be deployed by adding devices to the existing base station. The deployment cost is very low and the efficiency is high. If there is no NB network in the local area, please consult the local operator.

BL0937 and HLW8012 are measurement chips from two different manufacturers; BL0937 uses 3.3V power supply, HLW8012 uses 5V power supply, CF and CF1 pins need to be divided during use, and SEL pins need to add level conversion circuit; BL0937 and HLW8012 need hardware The circuit and platform configuration selection chip corresponds.

The first page is blank because you did not mark your question and answer frequently, just mark the knowledge operation.

1. 1. High-speed data communication: Cat.1: download speed 10 Mbit/s and upload speed 5 Mbit/s; Cat.4: download speed 150 Mbit/s and upload speed 50 Mbit/s. 2. High data accuracy: LTE ensures more accurate responses based on different commands by analyzing, processing, and sorting the data that are obtained before sending the data to the user's mobile phone. 3. High compatibility: LTE reduces the conflicts between the software and hardware. 4. High cost-efficiency: eMTC and Cat.1 have higher cost-efficiency than Cat.4 and are widely applied in products with low cost and speed requirements.

The UI design of the skill binding page does not support modification. If you really want to change it, you need to customize it and pay extra fee. Please contact your project manager.

Dear user, we are sorry for your inconvenience. If you do so: Choose Me—FAQ & Feedback. Tap All in the lower left corner to view or search for answers to your issue.

There is a food dispensing button on the App control interface. When the pet feeder is online, remote feeding can be realized.

Hello, because the size and density of various types of pet food can vary, the weight of one serving of pet food may differ significantly. We recommend testing the weight of one serving of your pet's food first, and then customizing a feeding plan based on your pet's appetite, or following the feeding plan recommended by the pet food manufacturer.

Discharge the relay coil.

1. 1. If you use a non-certified power supply, the non-isolated SY50282 is recommended. 2. If you use a certified power supply, AP3776BM and APR34309C are recommended to support high power. 3. If you require USB ports, the Silergy SY50135 with an embedded MOSFET is recommended. 4. If you use a low-cost certified product, SY50101 with an embedded MOSFET is recommended.

The number of feedback submitted by users through the app on the day of statistics.

Feeding counts are reported. Users can view daily, weekly, and monthly feeding records.

1. 1. Please pay attention to the relevant settings of the task or map, whether there are corresponding settings, or restricted areas, virtual walls, special cleaning related settings; 2. Try to restart a new task to see if it is resolved; 3. You can try to restart the robot to see if it is resolved.

You can set a personalized feeding plan (feeding time, feeding amount, etc.) based on your pet's eating habits, and the feeder will automatically dispense food at the scheduled time and amount. The specific functions and effects depend on the product.

1. 1. You can set up the feeding plan in the pet feeder App interface. (The premise is that the product supports the feeding plan function) 2. Pet feeders generally use local timing, which will not be affected by network disconnection or power outage.

Dear user, we are sorry for your inconvenience. If you do so: Choose Me—FAQ & Feedback. Tap My Feedback in the upper right corner to view the progress and result of your feedback.

The charging time may vary depending on the product, but usually it takes 3-6 hours. Please refer to the instruction manual or consult the seller for accurate information.

If you have filled the pet feeder, but the indicator light still shows a lack of food, it may be a hardware issue with the device. It is recommended that you consult the seller for after-sales service.

The pet feeder may have a power-on self-test function to check if the food dispensing function is working properly. If the automatic dispensing of food after reconnecting to power is due to this reason, please consult the seller.