Data Center

Distinguish by domain address.

This situation may be caused by the following reasons: 1. The APP account region is set to the United States, affecting geolocation. 2. The home location information within the APP is set to the United States. 3. The current home was not created by the user. It is recommended to check and adjust the APP account region settings and home location information to ensure they match the actual location.

No, the developer platform account and the app account are independent of each other. You need to register a non-China region app account to bind with Google.

Currently, the default data center for the App in the US region is in the US West, and the Azure facility is used in the US East. If you need to switch the App to the US East, please contact the business personnel for the switch. If the switch to the US East has already been made, refer to the phone code here in the US West section of the document: https://developer.tuya.com/en/docs/iot/oem-app-data-center-distributed?id=Kafi0ku9l07qb#title-3-Western%20America%20Data%20Center, or refer to the document for customization.

Click Me on the homepage and click Home Management. Select the home to which a member is to be added, and click Add Member. On the displayed Add Members page, specify Name for the member and set Account number to a mobile phone number or an email address（The account must be in the same data center）. You can also generate an invitation code by sharing to a third-party social platform to invite others to join your home. You can specify this member as an administrator by enabling Set as administrator (Only home owner can add managers). After you configure the member information, click Add. The new home member can see the home information after logging in to the App. Click the added home member to enter the "Home Member" page, and click the "Remove Member" button at the bottom to remove the home member.

China: ipc.ismartlife.me Europe: ipc-eu.ismartlife.me Western Europe (Microsoft): ipc-we.ismartlife.me Eastern America (Microsoft): ipc-ue.ismartlife.me US: ipc-us.ismartlife.me India: ipc-in.ismartlife.me.

You can click on this link https://www.amazon.fr/ to register. For other regions, you can search Amazon UK, Amazon USA, Amazon Japan on Google or Baidu.

Grayscale release is more precise. It allows you to specify the release region, quantity, version, and time. All release has a wider release scope, and it allows you to specify only the release time.

You can check it out by clicking on the official Google documentation link: https://developers.google.com/assistant/smarthome/traits#supported-languages.

No, the user operation must select the corresponding area for the account. At the same time, old users registered with mainland China regional email addresses must select the mainland China country code 86 when logging in/forgot password.

Provinces are based on the device's specific longitude and latitude in China. In regions outside China, the coordinates are queried based on the user's country code, and the specific position of the city is queried based on the coordinates.

Dear user. If you do so: Account (Bound Email): Tap Me—the Settings button in the upper right corner—Account and Security. Click Email Address option to change a new Email Address. After the replacement is successful, you can log in with the new Email Address. Password: Me—the Settings button in the upper right corner—Account and Security. Select Change Password and tap Change Password. Then the system will send a verification code to the mobile phone number or email address bound to your account. Enter the validation code and a new password. Tap Complete to finish the settings. Note：currently, our App no longer support to set and change phone number any more. If you forgot your password of the App, you can reset the password through the process of recovering: Click "Forgot Password" in the login page. The system will automatically locate the current country/region you are in. You can also choose the country/region by yourself. Enter the mobile number/email that you use to register and click "Get Verification Code". Enter the verification code you receive in SMS or email. Enter your new password, click“Done”to reset the password. The App will automatically log in using your new password. Note: currently our App does not support the function of retrieving forgotten App account.

Dear user, we are sorry for your inconvenience. If you do so: If you have an App account, tap Log in with Existing Account under Register to enter the login page. Use the country or region that the system automatically identifies and displays or manually select a country or region. Enter your registered mobile phone number or email address and the password, and tap Log In.

This will read the SIM card's country code. If it is not read, it will read according to the phone's time zone. If the time zone is read, most of them will be the United States. Currently, four points are provided: China, Japan, Germany, and the United States.