Frequently Asked Questions

Browse the most common questions and expert answers about Device on the Tuya IoT Platform.

Please refer to the development documentation: iOS: https://developer.tuya.com/en/docs/app-development/iOS-device-control?id=Kaiyeu0xukcuc Android: https://developer.tuya.com/en/docs/app-development/andoird_device_control?id=Kaixh4pfm8f0y.

If the main button of the distribution network cannot unlock the child lock, you need to use the control button of the corresponding relay to unlock it. Ensure that the relay button is set correctly and paired with the device.

Push certificate updates are cached. It might take several hours for the changes to take effect.

The reason is that the library did not fall into the IPC during activation. Please contact the Tuya counterpart for marking.

Linux integration products support EZ, AP and QR code network configuration.

Multi-control association supports a maximum of 4 devices within the same router.

The light enters the pairing mode again, with the pairing window period restarted.

Analysis: 1) network bandwidth for IPC need to be better than other smart devices; 2) there is a threshold for IPCs on how many phones can access to the video simultaneously, check it with the supplier; 3) Audio decoding capability of the phone is limited. Instruction: 1) check the network bandwidth, it's suggested to use bandwidth &rt; 2M (upstream or downstream), Loss Rate< 30%, Delay< 200ms; 2) check if the threshold is reached; 3) check the phone model, better to use a popular phone model to try.

Yes.

Yes. Select null for the network pairing indicator and set the relay status indicator for each channel.

The value displayed by the App is the value reported last time by the device. Because the socket is powered off, the socket cannot report the "voltage" to the App, so the App still displays 220V.

The value displayed by the App is the value reported last time by the device. Because the socket is unplugged, the socket cannot report the "voltage" as 0, so the App still displays 220V.

The calculation of power for AC electrical devices needs to consider the power factor (PF). For example, for an inductive load such as a motor, with a supply voltage of 220V and a load current of 1A, if the power factor (PF) is 0.3, the calculated active power would be 220 * 1 * 0.3 = 72.6 watts.

No, there is no such a limit.

Yes. To implement this function, you must call the required interfaces. Note that this function applies only to video calls.

The number of users who own or are shared with more than five devices as of the end date of the statistical period.

The last 4 digits of MAC address.

Dear user, we are the App platform provider and only provide App services. Regarding the use and promotion of the device, it is recommended that you consult the product manual or contact the seller for consultation. Thank you for your understanding and support.

Dear user, we are sorry for your inconvenience. Log in to the management page of your router through your computer or mobile phone, and then change the SSID of the 2.4 GHz and 5 GHz networks. This helps you easily differentiate the two networks.

Dear user, we are sorry for your inconvenience. We're sorry to tell you that the function you mentioned is unsupported at this time. But the users can set do-not-disturb schedule for different devices and the period of do-not-disturb. Enter the message center, tap the icon on the top right corner, then you can find it in the notifications settings. Thank you for your support and understanding!

The number of users who have downloaded the app but not bound any devices as of the end date of the statistical period.

The number of users who have bound devices but been inactive for over 30 days as of the end date of the statistical period.

Dear user, we are sorry for your inconvenience. Tap and hold the App icon on Apple Watch. A shortcut menu is displayed, showing Message Center, Voice, Add Device, and a share icon.

Dear user, we are sorry for your inconvenience. Currently, our App does not support this feature.

Dear user, the message push function of the App requires the App to be running in the background of the phone all the time. If you have many devices in the App that need to push services, this will greatly increase the power consumption of your App.

Method: void addDNDWithStartTime(String startTime, String endTime, String devIds, String loops, ITuyaDataCallback<Long&rt; listener); Parameter examples: startTime: 18:00 endTime: 18:00 devIds: array loops: "0000001" (which cannot be all 0s) For iOS devices, see the following figure. For Android devices, see the following figure.

Read sharedDeviceList in TuyaSmartHome.

Yes. To implement this function, you must configure the required DPs. Please refer to the documentation:https://developer.tuya.com/en/docs/iot-device-dev/doorbell_solution?id=Kayamyivh15ox#title-5-Unlocking%20doors.

Dear user, we are sorry for your inconvenience. If you delete the home by mistake, it is not supported to be retrieved, so you need to re-add all the devices under this home.

Dear user, we are sorry for your inconvenience. The number of devices that a wireless router can connect to is subject to the router specifications. Typically, a home router can connect to around 10 devices.

No. Devices can be displayed on Tuya Developer Platform only after being paired and activated.

Dear user, we are sorry for your inconvenience. In addition to QR code scanning, you can also connect these devices by entering their IMEI numbers.

When the nightlight is online, it automatically turns on the light in the living room or bathroom to illuminate the path for you.

The widget on an Android mobile phone does not display all devices. It only lists the online devices that can be switched on and off by using shortcuts.

The switch function supports timing.

No. It is recommended that you add devices one by one.

The number of users who own or are shared with two to five devices as of the end date of the statistical period.

Customers who have IPC devices and want to increase revenues.

For electrical devices, if the start time is earlier than the end time, the random timing and cycle timing do not cross days. If the start time is later than the end time, the random timing and cycle timing cross days.

You can obtain TuyaSmartShareMemberModel by using the "getReceiveMemberList" or "getShareMemberListWithHomeId" API to obtain all contacts when you share devices.

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