Browse the most common questions and expert answers about Operation on the Tuya IoT Platform.
This prompt appears because the system has detected abnormal SMS verification code retrieval behavior for this phone number, temporarily restricting the verification function. You do not need to take any additional action, the restriction will be automatically lifted after 15 days, at which point you can try to bind the phone number again. Kind reminder: To avoid triggering the restriction again, it is recommended that you do not frequently click the "Resend" button when obtaining the verification code, just operate at a normal frequency.
The calibration coefficients are stored in KV, so unbinding and clearing data from the APP will not affect the content in KV. To ensure the coefficients are not cleared, please follow these steps: 1. Modify the definition location: Move `#define MEASURING_KV_ID 4` to the appropriate location. 2. Ensure that other code areas do not perform a clear operation on the KV data to avoid affecting the coefficient data.
When performing the config project operation, the configuration files involvedare app_config.h or tuya_app_config.h.
Hello, there is no need to share them separately again. As long as the home member has joined your Home, all devices under this home (including those newly added later) will be automatically synced and shared with the home member, requiring no additional operations.
There is a certain error in product humidity, which may cause the reported humidity value to differ significantly from the actual humidity, thus failing to meet the conditions, and the app is triggered. In such cases, please check the accuracy of the device's humidity values.
On the IoT platform, multi-language entries with traditional settings cannot directly break lines. You can download the multi-language file and perform line break operations in Excel, then re-import it into the platform to resolve this issue.
Dear user, we are sorry for your inconvenience. If you do so: When your iPhone is paired with your Apple Watch and the App is installed on the Watch, the devices and scenariOS under your current home in the App installed on your iPhone will be displayed on your paired Apple Watch by default. The Apple Watch only displays devices that support shortcut control, with an upper limit of 30. The Apple Watch only displays manually executed scenariOS, with an upper limit of 50.
The functional implementation of cloud storage is directly related to a product's detection and video storage capabilities, and can be specifically divided into three points: Video Storage Function: Cloud storage itself relies on the product's basic video storage functions, which is a prerequisite for implementing cloud storage. Motion Detection Function: In most cases, the product needs to be equipped with a motion detection function. Only then can cloud storage automatically trigger video recording when a moving object is detected. Audio Detection Function: It is not a mandatory function. Only some products use it as an optional video recording trigger condition (e.g., starting video recording when abnormal sounds are detected). Whether it is needed can be determined based on the scenario.
Custom room names will remain unchanged regardless of how the App language is adjusted. If modification is needed, the operation path is as follows: Tap "Me", access "Home Management", select the corresponding home, and then enter "Room Management" to make the modifications.
No, currently the Tuya/SmartLife App does not support running in the background on iOS systems, as background operation will be shut down by the system, thereby interrupting the App's music rhythm.
The alarming function is implemented through notifications. The Tuya developer platform allows you to specify product alarm conditions for real-time monitoring of product status. If the value of a function exceeds the allowed range or some real-time information about a running product needs to be sent to users, the Tuya developer platform immediately notifies the users, ensuring proper running of the product. For more details please see: https://developer.tuya.com/en/docs/iot/configure-in-platform/advanced-features/alarm?id=K93ixsmlff32o.
Means of production cannot be deleted, only the version can be upgraded. For the operation method, please refer to the document: https://developer.tuya.com/en/docs/iot/production-manage?id=Karo7ugwfx3q5.
Solution: This is because Keil is being used to compile with the IDE when opened, please close Keil and continue the operation.
The common command and the schedule command are differentiated by the command type. For a schedule command, its type is DP_CMD_TIMER.
Yes, it is required to integrate the account system Precondition:Both Apps belong to the same customer account.
Touching the button is edge triggered.
Increase the high voltage and PE line, high and low voltage, AC and DC spacing.
Change judgment standard: current change 10% or power change 10% or voltage change 2%. Comparison interval time: long interval 30S, short interval 5S. If this comparison finds that no change is triggered: the next comparison time is a long interval, and if this comparison finds that a change is triggered, the next comparison time is a short interval. If there is no change, it will be reported every 30 minutes.
The button is triggered by detecting the high and low level changes of the button through the IO port.
The key switch can be used as a signal trigger.
Use either of the following methods: 1. Adjust the touch IC sensitivity. 2. Increase the software button debouncing time.
To prevent the button ripple from triggering too much, it is recommended to add a bypass capacitor to the button port.
All IoT accounts can authorize the data and operations to other accounts. Similarly, all IoT accounts can be authorized.
Hello, the master account or an account authorized for the role of "developer" or "data operation" can also be used for knowledge management.
Analysis: if it's in high sensitive set, any pixel change between the two frames (like light change), the motion detection will be triggered. Instruction: check the sensitivity set up, change to lower sensitivity level.
Check the hardware and check whether a signal is triggered when the switch is pressed. If it is a touch switch, check whether the sensitivity is appropriate.
This feature proactively or passively sends emails to users of the specified app instead of pushing app messages.
The beacon single-plug scheme only supports the countdown function for turning off, not for turning on.
Check whether the I/O configuration information does not correspond to the key trigger level and the hardware circuit.
Dear user, we are sorry for your inconvenience. You can open the App, go to your device, click"Add Schedule" and select multiple work days or weekends you need to set in the “Repeat” list.
When you are away from home, smart wall SoCkets can help you turn off all electrical home Appliances with one tap in the App. You can also turn off air conditioners in other rooms when you are, for example, in the living room.
An air conditioner mate supports most brands on the market. For more information, see the brand list in TuyaSmart.
The minimum time interval supported by a random timer is 30 minutes.
Dear user, we are sorry for your inconvenience. If you change the time zone on your profile in our App, schedule/timer function may goes wrong, if so, we suggest you to delete current schedule/timer then edit new ones. Thanks for your support and understanding.
No. IR signals cannot penetrate walls.
Yes. However, an air conditioner mate is not waterproof or moisture-proof and cannot be placed in a damp environment such as a bathroom.
There are quite easy method for air conditioner cleaning with a special cleaner, and the main parts to be cleaned are the filter, evaporator and external surface. The cleaner can be sprayed directly on the filter and evaporator and just leave it for 15 minutes, or the filter can be removed and washed with water directly.
Currently, you can create up to 200 scheduled tasks.
Dear user, we are sorry for your inconvenience. Because of network latency, a delay of Approximately 30 seconds may occur after you set a timer for your device.
Yes. The deletion operation deletes videos by day. After you select a time range, you can click Download to download the videos.
To prevent quick battery consumption or incorrect triggering, do not install the water leak detector in places where the detector will be triggered at an extremely high frequency (using the detector more than 100 times every day) and always wipe the water at the bottom of the detector if water leakage occurs to prevent incorrect triggering.
The air conditioner mate can simulate remote controls to send IR signals to control IR-controlled home Appliances, such as the air conditioner.
Contact your project manager to configure this function in the backend.
No, it depends on the DPs. The parameters of DPs work as 0/1 judgment, such as the opening and closing of the door, cannot be set to floating-point numbers.
The countdown timer supports only one setting. Each channel of a multi-channel switch can be independently set.
The whole day situation of yesterday under this indicator.
Dear user, we are sorry for your inconvenience. Although the countdown of sending the verification code lasts for one minute, the actual login verification code is valid for half an hour.
Dear user, we are sorry for your inconvenience. You can cancel the countdown through the cancel button in the console; if there is no cancel button, please reset the countdown time to 0 hours and 0 minutes to cancel the countdown of the device.
The situation under this indicator yesterday at this time.
The execution of a scheduled task depends fully on the network connection. If the network is disconnected, the scheduled task cannot be executed.
For smart lamps, color-changing lamps, multi-color gradual changing lamps, and low-power light strips, a wall switch can only turn them on or off and cannot perform other operations, for example, changing colors or gradually changing colors. In addition, a wall switch does not support high-power electric Appliances, such as a bathroom heater.
No. A PM2.5 detector can only show you the PM2.5 value. Formaldehyde is related to the humidity, temperature, pressure, and other conditions and requires tools that are more professional. Common home Appliances cannot detect formaldehyde accurately.
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