Browse the most common questions and expert answers about Product Development on the Tuya IoT Platform.
Log in to the IoT platform, select the product that requires OEM on the "My Products" page: https://iot.tuya.com/pmg/list, and click "Manage Product-OEM Product" to get the link. For details, please refer to the document center: https://developer.tuya.com/en/docs/iot/oem-product-introduction?id=K9j2c7w2l5a98.
To resolve the issue of repeatedly popping up the "Effective after restart" prompt, please try the following steps: 1. Reopen the IDE and restart the mobile app. 2. Make sure to test with a different phone to see if the issue persists. 3. Use the real device preview feature for testing, as it is closer to the production environment. 4. Clear the mobile app's cache, then rescan the code for testing. 5. Check if there is any newly added code in the project that might be causing the issue. If the problem still exists after following the above steps, please check the app's settings and background programs to ensure no other software or settings are affecting the app's normal operation.
Steps to resolve this issue are as follows: 1. Reconfigure the network using the latest downloaded JSON file to ensure the configuration file matches the newly added feature points. 2. If the problem persists, perform the following checks: - Confirm whether the real device is correctly connected to the network. - Ensure the firmware of the real device is the latest version and supports all planned feature points. - Compare the settings of the virtual device and the real device to identify any setting differences. 3. If the issue is not resolved, it is recommended to conduct detailed testing and record a video of the network configuration process for further diagnosis and analysis.
If your App or developer account has not enabled the use of the new version of the user feedback, please click "Enable New Version of User Feedback" and submit a technical ticket according to the prompts on the page. After successful activation, you can view and handle users' new version of feedback on the Tuya Developer Platform - Operations - User Feedback page.
Production can only be arranged after payment is received. Generally, shipment will be made within 7 working days after the return of documents. Please be patient and wait for the payment to be submitted before arranging production~.
Currently, exporting purchase orders is not supported. If needed, please contact customer service/customer manager.
You can check the status of orders pending shipment by following these steps: 1. Log into the system and select the order you need to view on the order management page. 2. Click on order details, and you will see the current status of the order. 3. If the order status is pending shipment, you can contact customer service/customer manager for specific shipping arrangements. Please note that shipping arrangements may be affected by holidays, and the specific arrangements are subject to system prompts. If you have any questions, please feel free to contact us.
When the order is in the pending shipment status, the user needs to pay the balance before the business personnel can bind the payment and proceed with the shipment. The shipment will be carried out after the balance is paid, and the user will receive a text notification of order completion. Self-service payment binding guide document: https://developer.tuya.com/en/docs/iot/customerPayment?id=Kbns1lfr8u9nn.
Currently, version data cannot be directly provided. The available data can be exported through the platform's operation-user management page. You can access Apple's App Store Connect to obtain the required version data.
When picking up goods, the following scenarios may lead to price differences requiring a price adjustment: 1. The software and hardware included in the PID have been modified, resulting in inconsistent prices; 2. The PID at pickup is inconsistent with the one selected when ordering, and the software and hardware prices under the PID are inconsistent. If there is a price difference at pickup, pay special attention to whether the product category has been changed or advanced features have been added.
Common reasons for end-of-month shipping delays include: 1. Increased financial settlement pressure leading to insufficient scheduling and shipping resources; 2. Orders concentrated at the end of the month, causing production and shipping schedule backlog; 3. Holidays affecting production and logistics arrangements. To avoid end-of-month shipping delays, it is recommended to plan orders in advance and try to avoid the end-of-month peak period. Additionally, you can communicate with the business manager to coordinate solutions.
Long press trigger functionality can be achieved by using the icon button component. The specific steps are as follows: 1. Set up the workstation page in the studio and select a component, 2. Use the icon button component to replace or associate with the node switch. 3. Add interaction settings, select the trigger function, and choose gestures and target function points in sequence. In this way, the node switch can be operated by long pressing.
If you need to apply for expedited order processing, please ensure the payment is in place before applying for the expedite. After applying for the expedite, further confirmation of the delivery date is required to ensure the order can be delivered within the expected time. If you have any questions or need assistance, please contact the relevant customer service personnel.
By default, custom function points filter duplicate values, resulting in logs not being displayed.
Supported payment methods according to developer type and order type are as follows: Developer Type Sample Order Mass Production Order B-end Value-added Services Finished Product Order Mainland Individual Mainland Third-party Payment (Alipay & WeChat) Mainland Third-party Payment (Alipay & WeChat) Payment via Enterprise Bank Account Transfer Up to 1000 RMB, third-party payment can be used; Over 1000 RMB, payment via enterprise bank account transfer is required Non-Mainland Individual Up to $150, overseas third-party payment (PayPal); Over $150, order cannot be placed; Same as Sample Order Same as Sample Order Up to $770, overseas third-party payment (PayPal); Over $770, order cannot be placed; Mainland Enterprise Up to 1000 RMB, mainland third-party payment (Alipay & WeChat); Over 1000 RMB, payment via enterprise bank account transfer is required Payment via Enterprise Bank Account Transfer Payment via Enterprise Bank Account Transfer Payment via Enterprise Bank Account Transfer Non-Mainland Enterprise For amounts under $150, third-party payment (PayPal) and corporate bank transfer are accepted. For amounts over $150, only corporate bank transfer is accepted. Payment via Enterprise Bank Account Transfer Payment via Enterprise Bank Account Transfer Payment via Enterprise Bank Account Transfer.
Authorize other factories to associate PID. The authorized account can only see this product in "Developer Platform-Procurement". This operation does not involve space switching; The space authorization of the developer platform, after the authorized account is switched to the authorized space, simulates Space account to do the corresponding operation.
If you use the new user feedback system, select the feedback that you want to assign and click Click to Assign in the upper-right corner to assign the feedback to another account. You can also assign a feedback by clicking Assign in the upper-right corner of the feedback details page.
This depends on the identity of the customer placing the order. Currently, the platform customers are classified into individual customers and enterprise customers. Contracts are not signed for orders placed by individual customers; their orders on the platform serve as proof of transaction.
Yes, you can submit a ticket so that tuya staff can help you check.
Switching the device to AP mode while in EZ flashing (quick breathing) mode: 1. If the flashing time is less than 10S, the device will switch to AP mode; 2. If the flashing time is more than 10S, the device will remain in quick flashing mode. Note: The new firmware currently does not support EZ network configuration. Please refer to: Reason for the discontinuation of the EZ network configuration mode?
The causes are as follows: 1. The selected data center is incorrect. Tuya strictly complies with data security regulations and policies in different countries and regions and deploys the China data center, Western America Data Center, Central Europe Data Center, India Data Center, Eastern America Data Center, Western Europe Data Center, Singapore Data Center. Switch to the data center where the users belong to query the ticket data. To query the data center to which a user belongs, visit: https://developer.tuya.com/en/docs/iot/oem-app-data-center-distributed?id=Kafi0ku9l07qb 2. The user feedback system version is incorrect. User feedback tickets in the all-in-one app are submitted to the new user feedback system and cannot be queried from the old user feedback system. You can submit a technical ticket to Tuya to activate the new user feedback system.
If the product is under your developer account, you can log in to the Tuya Developer Platform and navigate to [Operations] [Knowledge Base] [Product Knowledge] [PID Product Knowledge Base]. Find the product for which you want to customize the knowledge base and click [Manage Q&A].
The basic version of IoT account can also authorize other accounts to manage the products or apps under its name, but in order to bring you a better experience, it is recommended that you go through the organization verification process. Authorization reference link: https://developer.tuya.com/en/docs/iot/the-operations-manual-of-pid-authorization-to-other-factories?id=K9ln69bg2yhom Organization verification process: https://developer.tuya.com/en/docs/iot/enterprise-certification?id=K914k3u3cgq58 Benefits of organization verification: https://support.tuya.com/en/help/_detail/K8sdybkp2owfl.
Log in to the Tuya developer platform and then click "Purchase—Order—Order Management". The production order page can view your production order. If you need to print the order, you can choose to print in the browser (Ctrl+P) The Sample order page can view your Sample order. If you need to print the order, you can choose to print in the browser (Ctrl+P) The Service order page can view your Service order. If you need to print the order, you can choose to print in the browser (Ctrl+P).
Individual developers in mainland China need to complete identity verification before they can use cloud development and transaction functions.
After the customer picks up the goods, a delivery note will be generated, which needs Tuya PM confirmation before it can be downloaded and used.
Enterprise certification is required to see the activation entrance.
Redirect using the following address, replacing "Your PID" with your actual PID. https://iot.tuya.com/exp/voice/version?platformId=7&productId=YourPID.
Different payment methods apply to different amounts. Only amounts under $1,000 can be paid by PayPal or credit card. Therefore, if you choose to pay the full amount, you'll need to use an offline wire transfer.
Log in to the Tuya developer platform, hover the mouse cursor over the My Space icon in the upper right corner, and choose Coupon to check your cash vouchers.
The network pairing mode is bound to the PID. When creating a product on the Tuya developer platform, you need to select a network pairing mode. Operators' IoT SIM cards correspond to the NB-IoT network pairing mode.
You can use coupons or cash vouchers to purchase services, sample store products, debugging modules, mass-produced modules, licenses, and materials on the Tuya developer platform.
Yes. Log in to the Tuya developer platform, click Data, and select a region in the upper right corner. The address is https://platform.tuya.com/stat/index.
Log in to the Tuya developer platform, and click Data. Alternatively, visit https://iot.tuya.com/stat/index?ctrl=1.
After placing the order, select offline payment on the payment page to see the account number for receiving payment. After the transfer, contact the business manager to bind the payment.
Redirect using the following address, replacing "Your PID" with your actual PID. https://iot.tuya.com/exp/voice/version?platformId=22&productId=Your PID orhttps://www.tuya.com/vas/commodity/ALICE.
The rules for reporting data can be divided into local restriction rules and global restriction rules. It should be noted that if global restriction rules are configured, they should be followed instead of local restriction rules. Remove the globally restricted data and the frequency limit for reporting custom function point data will take effect. Reference image: Custom function point platform configuration location reference: Location reference for platform configuration global restriction rules:.
No. Products and modules in the sample store are provided to cooperation customers for testing and do not support bulk purchase. (Our samples have no expiration date limit) For details about the purchase process, visit：https://developer.tuya.com/en/docs/iot/production-procurement?id=Kaiuyarmqhdgg If your order keeps showing "waiting for quotation", please click to view: Why is the applied order always waiting for quotation? Note: If the product you want cannot be found in the sample store, it means that the product has been off the shelf. If you still need it, you can submit a work order for further consultation.
On the product list page at https://platform.tuya.com/pmg/list?tab=oem find the product and move the pointer over the … icon next to the product ID. Then you can view the corresponding customer name.
FCC ID is the equipment identifier after the product is certified in the form of FCC Certification. The forms of FCC certification include FCC SDoC and Certification. Generally, ordinary EMC is certified according to SDOC (report + self-declaration), while special categories and radio products need to apply for a formal certificate from a TCB recognized by the FCC. The applicant can customize an FCC ID as the product identification number when applying for the certificate. Usually, the FCC ID consists of "Grantee code + Product code". The Grantee code is a five-digit number generated when the company registers on the FCC website, and the Product code is defined by the applicant, generally consisting of up to 14 digits and letters.
If your product user submits a ticket through your app, you can process the ticket directly. If your product user submits a ticket through the all-in-one app or other apps, you can click Transfer Feedback Processing Permissions in the top right corner of the new user feedback system to apply for the permission.
You can submit a technical service ticket on Tuya Developer Platform to activate the new user feedback system. If your customers use an all-in-one app, you must provide your Tuya Developer Platform account information. If your customers use your self-developed app, you must provide your Tuya Developer Platform account information and the app ID.
Finished: The feedback has been processed and closed. To-Be-Supplemented: More information is required from the user. To-Be-Completed: The solution to the user's question remains to be reviewed for effectiveness. Cancelled: The feedback has been canceled by the user. Processing: The feedback requires follow-up from customer service. Pending Assignment: No processor has been assigned to this feedback. To-Be-Processed: The processor has not replied.
Possible Causes and Solutions 1. Device not named: Some devices may not have a default name after the first network configuration and will be displayed as "New Device". Solution: When configuring the device in the app, check the device name settings and make modifications. 2. Device broadcast issue: The discovery broadcast packet of the device does not contain valid name information. Solution: Ensure that the device firmware can correctly generate and broadcast name information. 3. Network issue: Unstable network conditions during device discovery may lead to partial information loss. Solution: Ensure network stability, and try rescanning the network devices.
Yes.
Combo module supports Bluetooth and Wi-Fi AP distribution network, Bluetooth distribution network and AP distribution network coexist, remove the previous EZ distribution network.
On your side, confirm whether there is a integration business person. If so, you can ask the business person to confirm the order for you. If not, you need to first dock it for you.
No, partial invalidation is not possible. Only complete (whole order) invalidation is allowed.
Hello, you can check it on the following page: https://iot.tuya.com/purchase/token.
Dear user, Tuya App Mall Help Center：https://support.tuya.com/en/App-Mall/_detail/K9wc0bvqgzyai.
Because the virtual device has no networking module, so the transmitted data is 0. You can refer to the documentation for virtual device debugging: https://developer.tuya.com/en/docs/iot/device_debug?id=Kbrcqod1qa730.
If you are purchasing a debugging module, you can use third-party personal payment on Alipay and WeChat. It should be noted that payment using a personal account does not support the issuance of special invoices. If you are purchasing trial production/mass production modules, individual payment is not supported, only business-to-business payment is possible, and special invoices or general invoices are supported.
You can choose Data Device Statistics Functions Analysis to go to the Function page and view the usage count of data points. However, you cannot view the specific status of a device that is under a certain data point.
Newly configured voice features require placing an order under value-added services. Value-added services are for enabling a specific function of a specific PID.
Although the previous order for the upgrade has been completed, the contract status is still "To be generated." Please contact the business department to change the contract status.
It is recommended that you can set or change the browser, IE9+ or chrome Google Chrome is recommended.
App user information can be exported in Operation-User Management of the Tuya Developer Platform.
Confirm the region where you are viewing data. The device activation data in different regions is stored in partitions. For example, if the device is activated in China, you need to check it in China. Confirm whether the pid associated with the device is under your Tuya Developer Platform account. If not, the activation data will not be visible under your account. Only the pid owner can view the activation data of this device.
Log in to the Tuya Developer Platform, click Data, and select a region in the upper right corner.
Batch export of orders is not supported, you can only view orders in the Purchase Orders section.
In the Device Details page, select the corresponding data center and click "Export data" to calculate the device offline rate data.
You can go to: Purchase - Order - Production Order, and enter the corresponding product id/product name to filter and view.
You can query the network configuration logs on the tuya.iot.com platform Find "Data - Log Service - Network Configuration Logs 1. Select the corresponding data region 2. Select the corresponding app 3. Enter the account for query (supports phone/email/uid) 4. Select the time range (supports logs within the last 7 days, with a maximum span of 1 hour) Click Search to proceed. Reminder: A maximum of 100 data entries from the past 7 days can be queried As shown in the figure, the search results will be displayed in a list format Includes: Activation time, activation method, device information, result, failure reason, and suggested handling methods.
Multi-control association is a special type of scene linkage that needs to be set up during product development. Please follow the steps below: 04 Product Configuration → Scene Linkage Settings → Configure Tasks Settings → Check the corresponding switches.
Please contact your business manager to apply for a new invoice in the following two situations: Invoice issued incorrectly due to Tuya reasons Invoice information update Points to note: 1. If your invoice has already been deducted: No need to send back the invoice, for electronic invoices, a red-letter invoice information sheet needs to be issued through the electronic tax bureau. For paper invoices, it depends on whether you have already cancelled your tax control disk/Ukey. If not cancelled, you need to use the tax control disk/Ukey to issue a red-letter invoice information sheet. If already cancelled, then issue a red-letter invoice information sheet through the electronic tax bureau. (For Tuya customers in Ningbo, both electronic and paper invoices are issued through the electronic tax bureau.) 2. If your invoice has not been deducted: No need to issue a red-letter information sheet, all paper invoices that need to be fully red-punched must be sent back, partial red-punching does not need to be sent back, and all electronic invoices do not need to be sent back.
This issue usually occurs because the development environment is not configured correctly. Configure your Github account: git config --global user.name 'xxxx' git config --global user.email 'xxxx' The Board Support Package (BSP) compilation requires the compiler's name from the Github configuration file. Install the environment dependencies for BSP compilation. apt-get install whois patchelf meson bison flex libssl-dev.
Log in to the IoT platform (https://iot.tuya.com/) and follow the operation path as follows: Purchase -- Production -- Product Components (find the PID that needs to be purchased) -- Buy Now -- Order Information Confirmation Page -- Modify Information -- Change Model Label -- Select Model Label.
Set the platform to passthrough mode to access all function point data under the product. Document Link: https://developer.tuya.com/en/docs/iot/change-control-instruction-mode?id=Kcbz8lahbg5st.
It is recommended to use the transparent transmission function on the platform, returning all function point data. Document link: https://developer.tuya.com/en/docs/iot/change-control-instruction-mode?id=Kcbz8lahbg5st.
If App and Product ID (PID) involve multiple language packs and a query timeout occurs, you need to narrow the query range before querying again. Different products and apps have different configurations, so the number of language packs is different. If a query timeout occurs, the system will prompt you to narrow the query range.
The product is already in release status, the production materials have been confirmed on the platform, the order information has been confirmed by the Tuya platform, and has been transferred to the to-be-produced link, at this time the order can be cancelled, the PID owner maintains the hotspot, re-maintains the production materials, and re-orders.
Currently, the IoT platform supports configuring shortcut switches on the platform. Once the shortcut switch is turned on, the corresponding function point's shortcut display will be turned on simultaneously. If the customer wants to display only the shortcut switch without showing the shortcut display, they need to contact the project manager/FAE who are in touch with your company, or submit a work order to deal with the PID;.
You can refer to this document: https://support.tuya.com/en/App-Mall/_detail/Kbusv1u032yv7.
Does not support transferring the store. If you have just purchased the store, it is recommended to request a refund and purchase again. This is because the store is tied to some services, such as an App.
The store being used is a trial version with a validity period of 15 days.
Sure, if you need to redirect to multiple platforms, you can open multiple stores and redirect to multiple platforms through products, but you need to be aware that the sales areas are mutually exclusive. For example: If you have a product socket and want to redirect to platform A and platform B, then you can create two stores. Store A can display the socket and set the redirect address to platform A, while store B can display the socket and set the redirect address to platform B. The sales areas of the two platforms cannot be set to the same.
Please refer to the documentation for instructions. https://support.tuya.com/zh/App-Mall/_detail/Kbusv1u032yv7.
As long as you are connected to the internet, you can search.
No, the hotspot is strongly bound to the IoT account where the PID is located. Once the PID is transferred, the binding relationship between the hotspot and the PID is released. It is recommended to authorize the PID to the relevant parties with the relevant permissions through space authorization. If you need to cancel or change the binding relationship between the hotspot and the PID, please submit a work order to contact Tuya related personnel for processing.
The activation code can only be replaced once. In this case, it cannot be replaced again. If the original activation code order can be canceled as a whole, you can apply for a free replacement through the after-sales order; if some of the original activation code orders have been used and cannot be canceled as a whole, you need to apply for an after-sales order to purchase a new activation code at a cost.
After purchasing the sample, it can be received within 3 working days in mainland China (excluding remote areas such as Xinjiang and Tibet).
The Tuya plugin for Home Assistant supports only the standard instruction set of a device as specified in the official documentation. Custom DPs are not displayed.
Only the account that has received the transferred product or PID can view it.
The time is displayed based on the time zone at the bottom of the page of the Tuya IoT Platform.
You can view the copied PID in Purchase and the OEM PID under Purchase Manufacturing Information Customer Products.
The original order has obtained valid authorization, and the terminal is not activated. You cannot trade in a production certificate if: a. The order does not have valid authorization; b. The device is activated; or c. The project is an FFS, HomeKit, or carrier project.
Products that are differently branded or have different PIDs are considered as individually unique products.The price includes the fee for marking on five sales pages on Amazon.com.For example, if an ASIN has 1 listing in the UK and 1 in France, it counts as 2 sales page markings.
Our delivery time limit is as follows: If you purchased the debug module, orders before 3pm on weekdays can usually be shipped the same day. If you purchased the module during the pilot / mass production phase，after the purchase intention order is submitted, the business manager first needs to confirm the price, expected delivery date and other information, the product manager confirms the production materials, then completes the contract signing and deposit payment offline, and then moves to the production, the production schedule is arranged, and the delivery date can be displayed on the detail page of the purchase order. For questions about transportation costs and timeliness, please consult the relevant courier company for inquiries. We cannot help you estimate shipping costs and timeliness. More related questions: Can I specify a logistics company? How do I view the express number of my order?
Yes, you can apply for a refund for a debugging module order. To apply for a refund, submit a ticket and include the following information in the ticket: Order number Payment method Name Enterprise information The payment interface contains a screenshot of the order number Is the payment to Hangzhou TUYA or Zhejiang TUYA ? Tuya staff will process your application as soon as possible. After the application is approved, the refund will be returned to your original payment account.
No.
Gateways with only ascending descending pathways, and no actual functional point, allow direct control of subunits under the gateways.
The authorized factory placed the order for the authorized associated PID in the "IoT Platform-Purchasing". The order behavior is completed under the factory's own IoT account, so all orders in the account are directly placed and billed as their own factory. ; In contrast, the space authorization of the IoT platform, when switching the space to place an order, the invoicing body is the company to which the space belongs.
At present, the corporate online banking service providers we access can only provide these banks, which are already too many in the industry. If it is not within the scope of your support, it is recommended to use the enterprise Alipay in the third-party payment to make the payment, or take the offline remittance.
Paying close attention to the feedback about your products usage in user feedback can maintain great user satisfaction and reduce the problems of low efficiency and high cost brought by traditional consumer maintenance models such as factories away from stores. For example, the factory has launched a batch of new products. Through the collection and analysis of user feedback and suggestions, it clearly understands consumer preferences and the optimization needs of product functions. In this case, product competitiveness is guaranteed by continuous improvement of products.
No. Your invoice amount is the actual amount of the order, excluding the cash voucher and coupon amounts.
Yes, but you cannot use two coupons in one order.
Tuya Cloud distinguishes data centers based on the country code. Data in these five centers is independent of each other. You cannot obtain user or device data in China, Europe, India, or America Azure by using the domain name of America. You can select a region in the data center based on your requirements to view data. The domain name will be changed accordingly.
The modules in the sample mall have no PID. The ID of the product refers to the PID, which needs to be generated after the product is created on the platform.
You cannot select firmware for modules in the product mall, you need to create products to select firmware and modules.
The module of the sample store is not linked to the pid. When burning, the corresponding configuration file cannot be pulled, so when burning and buying. The firmware version may be different. To debug the module, go to the third step of the product and debug the module list instead of the sample list.
Hi, Sorry, Tuya does not support free samples.
No, if you have special circumstances, you can contact your business manager to communicate.
If the All country option is available on the page where you need to download data, you can export data of all countries at a time. Otherwise, data needs to be exported by region.
Yes. Tuya will send a notification to your registered mobile phone number or email address.
Yes, a new PID is generated for the PID you copied to customers, and the customers can copy the new PID to their customers.
Hello, currently only some products can directly purchase PCBA boards, such as universal remote controls and IPC devices. You only need to place an order directly here in the Hardware Commission of product development. If you need a customized PCB board, you need to contact your BD or PM to establish a project.
You can go to the Sample Store page and place an order for a fixed frequency module on the Certification tab. To go to the Sample Store page, visit: https://iot.tuya.com/purchase/store.
No delivery note is provided for debugging module orders.
In the left-side navigation pane on the Tuya IoT Platform, choose Purchase—Order—Purchase. On the Order Management page, find the corresponding order and click Purchase in the Operate column. On the page that appears, you can view the express number of your order. If you cannot find the express number on the page, contact Tuya staff for confirmation.
You can query by obtaining the instruction set API interface supported by the device. Smart home project,document address:https://developer.tuya.com/en/docs/cloud/device-control?id=K95zu01ksols7#title-9-Get%20the%20instruction%20set%20by%20device Industry project API,document address:https://developer.tuya.com/en/docs/cloud/3ac29198c9?id=Kag2ybepz3arq.
Hello, both S/N code and P/N code can be used to distinguish the purchased module model; S/N code doesn't support modification while P/N code supports modification.
You can log in to the iot platform and download it from the "Procurement-Contract Management" page.
Yes. Please go to "IoT Platform-Add Authorization-Authorize to Other Factory" and associate the product PID for the account that needs authorization.
Number of devices bound to the App for the first time through the distribution network in the last 7 days (excluding today) under the current account.
Auto Response is the preset content that the system will automatically reply after receiving user feedback. You can enter the IoT development platform and click Operation - Customer Service - Auto Response to set it up. 1. Select the app you want to configure and click "Manage" 2. Enabled "Automatic Response" and configure the time period for which this function needs to take effect.
The number of devices bound to the App firstly pairing to the network on the statistical day under the current account.
The number of devices bound to the App for the first time through the distribution network under the current account yesterday.
Authorized management means granting your own PID or App viewing and operating rights to other accounts, and allowing multiple accounts to coordinate the management of the data under your account. You can browse your "Join My Space and Authorize Partner" by clicking "My Space-Authorization" in the upper right corner. Authorization management is divided into two types: Join My Space and Authorize Partner. Authorization in the corporate space: By setting a role for a specified account, you grant permissions to the account, such as viewing and editing the menu, PID, and app in your space. Multiple accounts can manage the data under their own accounts together to implement sub-account management function. For details, please check the documentation: https://developer.tuya.com/en/docs/iot/sub-account?id=K914jj4h334gx Authorize other companies: You can authorize self-developed products or customer’s products to one or more upstream factories for development assistance or purchase on theTuya IoT Platform. For details, please check the document: https://developer.tuya.com/en/docs/iot/the-operations-manual-of-pid-authorization-to-other-factories?id=K9ln69bg2yhom.
This is where the customer maintains the delivery address. When the address is Mainland China, select the address area as Mainland China and add your shipping address: When the address is not in Mainland China, first select the address area as non-Mainland China, and then select the detailed country and add the shipping address:.
In the last seven days under the current account (excluding today), the number of devices bound to the App through the distribution network for the first time within seven days is estimated.
[a] Cumulative, new added feedback issues, pending feedback issues. [b] Immediately processing-quick link to unprocessed feedback from the operation for customers to handle directly. [c] Distribution of user feedback issues on the 7th, 14th and 30th. [d] Selecting the problem category-processed or unprocessed [e]The processing time on 7th, 14th, and 30th feedback questions.
The IoT data center has been upgraded on April 23, 2020. We have completely revised the data center and optimized real-time data statistics to help you better view real-time data changes, but due to real-time statistical issues, real-time data and offline data statistics (yesterday and historical data) will still have slight deviations. The accurate data is still based on offline data. But do not worry, this part of deviations will not affect your overall data statistics.
To view the PID, click the space icon in the upper right corner and select the corresponding space.
Obtain the device support instruction set before you can control the device instruction issuance.
Only one cash voucher can be used in each order. Cash vouchers cannot be split or stacked.
No, after the PID is transferred or deleted, the original authorization relationship is automatically canceled. If necessary, you need to re-authorize.
Orders placed before the transfer will not be transferred to the new account.
Google and Firefox browsers are recommended.
Due to the update of Google Action listing rules, The Customized Action needs to test all the devices that will be controlled online (devices need to be connected to Google first). If an untested device is found to be used online after your Action is listed, the Action will be at risk of being removed. Therefore, please provide the PID that you have connected to Google Voice Control for the Tuya staff to test. If there are new devices in the later period, you also need to synchronize it to Tuya for testing.
There is no limit, each product (PID and Brand unchanged) includes 5 sales page marking, more than 5 need to be charged additionally, 750 yuan / 125 US dollars per page.
Yes. On the Purchase page, click Buy Now to enter the product details page. The Add to Cart button is displayed. You can click the Cart icon on the top of the page to open the Cart page and view products added to the cart.
For trial mass production orders, the shipping address can be modified before product delivery. For sample and debugging orders, the shipping address cannot be modified.
Yes, re-certification is required.
1.Authoritative official certification WWHK certification can have the "Works with Apple HomeKit" logo printed on the outer package, which can quickly gain the trust of consumers and increase the product premium. 2.Perfect Ecosystem With the "Home" APP, you can easily and securely control your Homekit accessories from all your Apple devices, including iPhone, Mac, Apple Watch, etc. 3.Huge market potential In the past year, the number of HomeKit platform products has increased by nearly 100, which is close to the sum of the past two or three years, reflecting that HomeKit has maintained rapid growth in the past year, especially in its own ecosystem.
Step 1: Submit information Submit application materials, such as PID, product name, factory name, APP, etc. Step 2: Pay for the order Tuya quotes based on certified product information, and the client pays the certification fee. Step 3: Test Sample Send 6 samples to Tuya for pre-testing Step 4: Laboratory Testing After the pre-test is passed, the sample will be sent to the laboratory for testing Step 5: Complete the Certification After the laboratory test is passed, Apple reviews the test results and packaging materials, then the certification is completed.
Submit a ticket with the original payment credential snapshot, sales contract number, and payment account. If you use bank transfer, provide the issuing bank name too. After you submit the ticket, Tuya will refund you in about seven workdays.
Support, please refer to the documentation for details:https://developer.tuya.com/en/docs/app-development/h5mall?id=Ka8qf8lkvad52.
You can customize nicknames for members when you create or edit a group.
If you are an app owner, you can use directed transfer to transfer feedback that your app has received to the specified product owner based on the PID. This transfer applies only to product-related feedback.
If you own an app, you can transfer the permission of processing the feedback sent to your app to the product manufacturer by using the feedback processing permission transfer function. This transfer applies only to product-related feedback. If you do not own an app, you can send the app owner a permission request to process feedback related to your products. This processing permission applies only to product-related feedback.
A feedback assignment rule is a rule that specifies to which processors feedback orders are to be assigned. The system will assign feedback orders to expected processors based on the assignment rule that you have applied.
You can process the tickets yourself or click Transfer to PID Owner on the ticket details page to transfer the tickets to the PID owner for processing.
Yes. After the order is changed, the content of the online contract will be updated automatically. You can click Sign Contract again to sign a new contract.
The coupon that is within the validity period will be refunded after the order is canceled.
This message indicates that the order is in execution. The order execution normally takes less than one minute. Incomplete data may cause SAP failure and cost a lot of time. In this case, you can contact your Tuya business manager for help.
You can contact Tuya personnel to modify the incorrect material code.
The samples store offers finished modules, chips, printed circuit boards (PCBs), and materials related to networking and communication.
If you select a product category different from the original during a pick-up, a price difference occurs.
The Authorize Partner mode only allows the authorized account to obtain the product development and purchase permissions. The authorized account cannot view value-added services. To obtain the value-added service permission, the account must be authorized through space authorization.
Tuya IoT Platform does not allow users to change the currency themselves. To change the currency, you can submit a service ticket.
If you did not pay for the order, cancel the order directly. To cancel a paid order, submit a service ticket and include the following information in the ticket. Tuya staff will process your application as soon as possible. Order No. Payment method Name Enterprise information Screenshot of the payment page, including the order No. Whether the order amount is paid to Hangzhou Tuya or Zhengjiang Tuya After the application is approved, the refund will be returned to your original payment account.
The production information is a collection of information related to the production of the module that the platform needs to provide to the downstream manufacturers when the user places an order for the module.
This depends on the contract template of the order. Orders with contract templates that meet Tuya's contract template criteria or orders whose contract templates have been reviewed and meet the online signing criteria can be signed directly online. If you cannot see the Sign Contract button, it may be because the contract template for that order does not support online signing.
If a product is not under your account, you can choose Operation Knowledge Base Product Knowledge and click Create to create a product knowledge base for it. Custom product knowledge bases can be applied only to apps under your account.
The function points are transmitted in binary form. It is generally not recommended, but can be used for complex functions that cannot be met by the above mentioned function points. For more details, please see the document: https://developer.tuya.com/en/docs/iot/custom-functions?id=K937y38137c64#title-8-RAW%20type.
Network Configuration Logic: 1, Less than 10S after time, the device is in a flashing (breathing) network configuration state after device off → on; 2, More than 10S after time, the device is in a flashing (breathing) network configuration state after device off → on.
A virtual device ID is a special type of device ID, which is an identifier generated based on a real PID for a virtual device and used for panel experience in a non-normal pairing method. The process of virtual device ID generation: A user scans the QR code on the platform to experience the panel. The backend activates the virtual device, generates and assigns a virtual device ID, and binds it to the current account.
Yes, an OEM product ID (PID) can be transferred from one account to another account. However, an OEM PID cannot be transferred to the account of a role on the same OEM chain. For example, in the following figure, a PID of brand owner 2 can be transferred to trader 3 or brand owner 3, but cannot be transferred to trader 2 or the factory.
Certification reports are not open source and need to be certified according to the actual product. If you need a report, you can submit a ticket for consultation or contact Tuya certification support colleagues. Please also provide the PID for Tuya to verify.
01: AP configuration status; 02: Wi-Fi is configured but not connected to the router; 03: Wi-Fi is configured and connected to the router; 04: The router is connected and connected to the cloud; 05: The Wi-Fi device is in Low power mode.
The chip and flash cannot be replaced after authorization is required, or the flash can only be used with the previously authorized chip after authorization, and can only be reauthorized.
The group panel does not process the reported DP points, the group is only responsible for sending.
No. The data will be updated in the cloud.
It can be replaced unlimitedly.
Select My Services from the icon in the upper right corner of the value-added service page-select Cloud Storage for Videos-click Management-under the Service Items, you can see the corresponding relationship between the effective product list and the PID.
Reason for the issue: The device does not support cloud storage function or the device is not currently in a home that has purchased cloud storage. Process for handling issues： Step 1: Check if the device supports cloud storage. 1) According to the provided device ID, query the corresponding product PID in the device management of the IoT platform (Note: choose the correct data center). 2）The PID that supports cloud storage will be displayed in the dashboard of the Smart Protect workstation. This is to confirm whether the device that the user wants to activate supports cloud storage.； a,If supported, proceed to the step 2; b,If not supported, inform the user that there are currently no cloud storage devices supported in this home, and therefore cannot be added. It is recommended to refund the user or use other cloud storage devices that are supported; Step 2: Check if the device is currently under the home where cloud storage was purchased. Process for handling issues: Currently, the IoT platform does not support querying the home information of a device. Please confirm with the user whether the device has been paired with another home. If the homes are not consistent, the device needs to be paired back to the home where the cloud storage was purchased.
The Wi-Fi group is a cloud group. When there are many devices, the data will be delayed because the data is sent one by one.
Yes. To hide the unlocking records, you need to submit a ticket and provide the PID.
OEM products can be customized again for other customers as long as the products meet the OEM product development requirements. You can select OEM product only on the product list page to view the products that can be customized.
The device message push setting is in the Product Configuration of product development, or in Product Device Push Notifications. Please confirm whether your IoT account has completed enterprise certification. If it is a personal account or the enterprise is not certified, this function cannot be used.
DingDang currently only supports Chinese, and the supported categories and functions can be referred to the following figure.
The first situation: Since only manual use cases are configured, but no automation use cases are configured, the basic mode has no use cases, please select the deep mode. The second situation: Tuya has not released a use case yet, wait for Tuya to be released before using it. The third situation: The actual test equipment does not match the PID on the IoT.
It is a function point dedicated to reporting and counting faults, supports multiple faults, and data is only reported.
No. A Tuya module obtains an IP address from the router through DHCP. IP address assigned by router.
Virtual devices exist in Tuya Smart Cloud and are used to simulate real hardware devices. It can receive the instructions issued by the client like the real device. Besides, it can also simulate the data reported by the real device. APP interface debugging can be completed even if the hardware device has not been developed completely. Click to see how to add virtual device to your App.
Hello, to prevent rapid battery consumption or frequent triggering, please avoid installing the device in scenes with extremely high application frequency (more than a hundred times per day).
If you have completed the self-test process and have not entered the cloud test process and Tuya test process, you can upload the test report on the platform independently, in the test service step in product development, as shown in the following figure:.
Check whether the function point is selected. The plant light supports local scheduling, and it is recommended to add an RTC chip. Without it, there may be deviations in the schedule, and the scheduled task will fail if there is a power outage.
The device type is Camera. Only the voice solution for the PID of the IPC (NVR sub-device) needs to be configured.
Function points dedicated to reporting and statistical faults, support multiple faults, data is only reported.
First, activate the third-party access service for the PID. Then, activate the Video Stream service for the camera. Alternatively, directly activate the Video Stream service. Then, the camera connects to Google Assistant or Amazon Alexa automatically. Amazon Alexa access: https://www.tuya.com/vas/commodity/detail?code=ALEXA Google Assistant access: https://www.tuya.com/vas/tmpl/apply?code=GOOGLE Video Stream service: https://www.tuya.com/vas/commodity/detail?code=IPC_MEDIA_PUSH.
Log in to your Tuya Developer Platform account. Go to the "Product-Device-Device Details" page. Enter the corresponding PID to search, and you can view the status of the corresponding device.
Confirm whether the data type of the function point is correct. For example, if the data type of the function point is value, the control command should be sent @ {@ "2": @ (25)} instead of @ {@ "2": @ "25"}.
If you want to cancel a third-party smart speaker access service, notify your consumers in advance. When consumers' product use is not affected, click Technical Support on the Tuya Smart platform and then click ask. On the displayed page, enter the following information and click Submit: PID: Third-party smart speaker access service to be canceled: Reasons for cancellation: Note: You can submit work orders only for PIDs under your account.
Only PIDs created on the Tuya IoT platform can support third-party speakers.
Dock business opening, or provide PID informationSubmitTechnical Work Orderto process for you.
If you need to add new function points, you can refer to the link to customize the function points: https://docs.tuya.com/en/iot/configure-in-platform/function-definition/custom-functions?id=K937y38137c64.
Enter the Product-Device-Device Debugging page, click Add Virtual Device, and scan the QR code to debug.
Yes, you can set the default relay status in firmware during production.
Networked Devices: 1. If the time is less than 10S, the device is in a flashing (breathing) network status after being turned off → on; 2. If the time is more than 10S, after the device is turned off → on, the device is in a constantly lit state (return to the connection mode).
There are no restrictions, users can modify/add at any time.
The cloud test report uploaded by the mass-produced PID is for its source PID, not for the mass-produced PID itself. The new PID copied from it can only reuse the current PID (i.e., itself) or its source PID.
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