Purchase Management

You can query under the Tuya Developer Platform - Purchase - Smart Production menu (https://platform.tuya.com/purchase/smart/production).

Hello, you can cancel the subscription through the following methods: 【App】—【Assistant】–【SMS and Call Notifications】–【Orders】—Find the corresponding subscription and cancel it; You can contact the corresponding third-party payment platform to cancel the subscription.

Steps to rename a room are as follows: Open the App homepage, tap the menu icon (☰) in the upper right corner, and select Manage Rooms to enter the room list page; Tap the target room to access the Room Settings page; Tap the room name area and enter a new name to complete the renaming. Steps to adjust the room sort order are as follows: Open the App homepage, tap the menu icon (☰) in the upper left corner, and select Manage Rooms to enter the room list page; Tap the Edit button in the upper right corner of the page to enter the sort adjustment mode; Drag the sort icon on the right side of the room to adjust the room display order as needed.

Open the app's homepage. Go to the "Smart-Automation" page. Click on the recommended card you want to delete. Click on the three small dots in the upper right corner (the "More Options" button), then select "Not Interested." By following these steps, you can successfully remove the recommended cards you don’t want to see!

Purchase address:https://platform.tuya.com/purchase/store?page=1&tag=&q=%E4%BF%A1%E6%A0%87&type=commodityName.

To adjust the order of devices, you can tap "Edit" on the App's homepage to access the edit page, then long-press and drag the devices to change their order.

The priority order is: Product multilingualization Dashboard app multilingualization Local multilingualization.

You can purchase the borad from the website: https://iot.tuya.com/purchase/store?page=1&tag=&q=.

Echo can be used in Mainland China.

The free trial version of the app is only valid for 30 days. If you want to use it for a long time, it is recommended to purchase the official version.

Process for handling issues: Login to the Smart Protect workstation, find the corresponding subscription, and you can cancel the subscription.

The value delivered by the enum value is not the actual value, but the address corresponding to the actual value. Enum values are numbered in the order 00, 01. For example, the enum value {auto, manual, smart, ECO}, select auto, the actual value delivered is not auto but 00.

Please click the small question mark next to the data metric name to view the metric description, which will indicate whether it is real-time or yesterday's data.

Log in to Tuya Developer Platform. Click the user profile icon in the top right corner and select Account. On the page that appears, bind or unbind your email address in the Basic Information section. In the Contact Information section, enter your email address. If you cannot unbind, you can click the link to submit a work order, and Tuya engineers will unbind it for you in the background. User Center: https://myaccount.tuya.com/account Ticket link: https://service.console.tuya.com/8/3/list?source=support_center.

At present, the authorized administrator authority does not have the authority to purchase, and only authorized buyers can perform value-added services and order from the purchase center.

App is automatically built by the system. Normally, the App will be built in 2 hours. After the completion of the build, the system will automatically return the results of the App's build. If the page still shows that the App is building after 2 hours, you can submit an order to consult the construction situation.

The platform does not support direct purchases. If you have any requirements, please contact your account manager to apply.

Label printing software is provided for free, related hardware environment needs to be purchased at the customer's own expense. For laser engraving machine integration, please visitValue-Added Servicesto activate.

Both new and old can be purchased before March 31, 2024, and the old ones will be taken offline starting April 1.

The CSQ of NB-IoT refers to signal strength. CSQ indicates RSSI strength, the value range is 0-31, the larger the value, the better the signal. If the CSQ value is greater than 15, the terminal can work normally. If the CSQ value is less than 15, it cannot work normally. If 99 appears, the channel is invalid.

You can add custom enum values but cannot edit or delete the default values. You can sort the display order of the default enum values.

You can buy it at any time, you can log in to the IoT platform and select "Purchase" - "Production" - "Flow & Flow Card" - Buy Now".

When the absolute value of the power change exceeds thirty thousand, it will be reported, and if the absolute value of the power change is less than thirty thousand, it will not be displayed.

The minimum order quantity is 3,000 speakers per customization order.

Tuya has nearly one thousand development engineers. Submit a technical work order at https://iot.tuya.com/council/chat/. We will arrange an appropriate technical engineer for you.

It is unnecessary, one time is enough.

In order to prevent the weak high level of the IO port from turning on the relay by mistake during power-on, it is recommended to add a pull-down resistor to the relay port.

Purchaser status needs to be granted before he can purchase value-added services.

Hello, the order in which the questions are displayed is to arrange the update time in reverse order and cannot be modified manually.

Tuya provides you with a variety of packages for you to choose from. The prices of different packages are different. The specific prices (you need to select the app and then select the package to display the corresponding prices) can refer to the purchase link: https://www.tuya.com/vas/tmpl/apply?code=OEM_APP_DEPLOY.

There are paid and free versions. You can purchase the paid advanced features when placing an order. Each paid advanced feature has a separate number and a separate price.

Dear user, we are sorry for your inconvenience. If you use an iPhone, you can use the "Add to home screen" function as prompted. If you use an Android mobile phone, first allow the App to add home screen shortcuts in system permission settings.

First of all, please check if the valve or faucet of the water heater has been opened to the maximum, then check if the pressure in the water pipe is sufficient, and finally check if the filter is clogged.

Currently, the air conditioner mate supports devices including Tmall Genie, DingDong, Rokid, Tencent Xiaowei, and DuerOS.

It is not required, and the normally close or open status of the magnetic latching relay is entirely dependent on the permanent magnets.

Dear user, we are sorry for your inconvenience. As long as you use the same App, you can still log in and keep the original data and settings.

This may be due to the following reasons: Check if the robot is automatically shutting down due to battery exhaustion, in which case it needs to be recharged; Check if the robot is working in fixed-point mode, which paused after 10 minutes of operation.

Dear user, in this situation, you need to use the adapter to directly charge the robot. It should be noted that after the robot prompts that the charging is complete, you still need to continue charging for at least one hour. At this time, you are charging the battery inside the robot. To activate the external lithium battery, one hour later, stop the robot for one minute and charge the host again, so that it can be charged normally. If it still does not work, please repeat the above operation three times to fully activate the battery.

The App can be deleted before payment is made. If the payment cannot be deleted, it is recommended that you modify the App information directly.

Third-party smart speakers in China, such as Tmall Genie and Xiaodu, only support Chinese.

Hello, currently it is not supported to independently revoke the "Publishing" status of the App on the platform. You need to submit a work order to apply. After the application, our staff will handle it for you within one working day.

The payment method displayed for purchasing cloud storage services is differentiated based on the account. Domestic accounts use Alipay for payment, while overseas accounts can choose to pay with a bank card or PayPal.

HomeKit does not support the Android system or smart speakers of other brands, such as Amazon Echo, Google Home, and Tmall Genie. To remotely control smart devices through HomeKit, you need an iPad, an Apple TV, or a HomePod smart speaker.

Your submission will be reviewed by Tuya within two workdays. We will send you an SMS message or an email after the order is complete.

Scanners which can scan QR code are enough, they can be purchased on Taobao.

This is because data related to activated devices is stored by region. You need to switch to other regions to view data stored in these regions.

This is because the current App has not purchased the official version. It can be eliminated after purchasing the official version.

As it is an encrypted file, it needs special software to unzip before it can be opened normally. If your computer is a Windows system, you can use decompression software like HaoZip; if your computer is a MACOS system, you can use The Unarchiver software for decompression.

No. Tuya Smart door locks can change the handle direction and support both leftward and rightward door opening.

Please check whether the dust box, dust inlet, and dust box cover are too full or blocked, and then check whether the side sweep is normal and if the battery is sufficient.

For fields that are not functional points, if they are not supported to be modified on the platform, you can submit a work order, and Tuya staff will help you deal with it. We will optimize the platform operation later.