Browse the most common questions and expert answers about Smart Product Solutions on the Tuya IoT Platform.
The solution is as follows: 1. Confirm that the gateway has not previously connected to any sub-devices to rule out issues caused by legacy devices. 2. Check that the screenshot provided by the user shows the product type list, not the actual duplicate sub-devices. The user needs to carefully verify the screenshot to confirm the device situation. 3. The user can adjust the number of displayed sub-devices through the following steps: Log in to the Tuya platform and access the device configuration page. In the product type configuration interface, remove devices that do not need to be displayed. Save the settings and reconfigure the network to confirm the display situation of the updated device list. Through the above steps, users can effectively control the number and type of sub-devices appearing during network configuration.
Hello, this reminder is Apple's latest policy. Subsequent app launches/updates need to be compatible with iOS 26. You can ignore this alert and use it normally.
Hello, the tags are displayed according to the category of household devices you are currently in. The specific display logic is as follows: Serial Number Category Subcategory 1 Lighting LED Bulb, LED Strip/Light Strip, Dimmable Light, Color Light (RGBCW), Downlight/Spotlight, Ceiling Light, Ambient Light, Pool Light, Star Projector Light, Plant Growth Light, Germicidal Light, Outdoor Lighting, Emergency Lighting, Industrial Lighting, Sensor Lighting, Lamp Holder, Track Light, String Light, Light Strip Controller, Light Switch 2 Security Smoke Detector, Gas Detector, Water Leak Sensor, Air Quality Detection, Siren, Door/Window Magnet, Infrared Detector, Human Presence Sensor, SOS Emergency Button, Fall Detection, Vibration Sensor, Smart Peephole 3 Power Strip Multi-way Power Strip, Smart Power Strip, USB Power Strip, Metering Power Strip, Industrial Power Strip 4 Remote Control Infrared Remote Control, RF Remote Control, Universal Remote Control, Bluetooth Remote Control, RF Infrared Transmitter 5 Home Appliances Air Conditioner Companion, Fan, Electric Heater, Air Purifier, Humidifier, Water Dispenser, Fresh Air System, Electric/Gas Water Heater, Dishwasher, Sterilizer, Range Hood, Coffee Machine, Dryer, Ironing Machine, Bathroom Heater, Integrated Stove, Fireplace, Water Purifier, Floor Washer, Clothes Drying Rack, Smart Toilet, Smart Window, Shredder, Garbage Disposal 6 Door Lock Fingerprint Door Lock, Password Door Lock, Card Door Lock, Face Recognition Door Lock, Video Doorbell, Peephole Door Lock, Cabinet Lock, Access Control, Electronic Peephole, Smart Intercom Doorbell 7 Camera Wi-Fi Camera, 4G Camera, PTZ Camera, Dome Camera, Panoramic Camera, Half-Dome Camera, Bullet Camera, Tube Camera, Card Camera, Kit Camera, Smart Peephole 8 Temperature Control Thermostat, Central Air Conditioning Temperature Control, Floor Heating Temperature Control, Electric Floor Heating Temperature Control, Water Heating Temperature Control, Fresh Air Temperature Control, Heater,.
The business domain name service for the Tuya platform application registration is about to expire, which is different from the domain name purchased by users on Tencent Cloud. The business domain name service allocated by the Tuya platform has a usage period and needs to be renewed regularly. Even if the Tencent Cloud domain name is renewed until 2028, it is still necessary to ensure the renewal of the Tuya platform service. Suggested steps are as follows: 1. Log in to the Tuya platform development platform (iot.tuya.com). 2. Check the domain service status of the corresponding application. 3. Renew the domain service of the Tuya platform in a timely manner to ensure that the application and devices can continue to be used normally. The independent domain name service must be renewed, and the app update annual fee can be chosen not to be renewed. Even if the domain name is purchased on Tencent Cloud, the independent domain name on the Tuya platform still needs to be renewed independently. If the user's app renews the annual fee normally, a one-year independent domain name fee will be given. In addition, users do not need to purchase domain names separately, and the independent domain name service is the service fee for the fosele.cn domain name described by the user. Ensure the renewal of the business domain name on the Tuya platform to prevent the application and associated devices from not working properly.
Hello, currently there is no function to set a notification sound. You can check if the current phone system settings allow you to choose a notification sound. Some phones have this feature, allowing you to set different notification sounds to represent different types of notifications.
Hello, you can purchase Cloud Storage for Videos through the following 3 entries: Tap the 「+」 icon in the upper right corner of the home page → Add the common card 「AI Protect」 → Tap the card on the home page → 「Next」 to enter the purchase page (if your version does not support it, you can use another entry). Find the corresponding camera device → More functions menu in the upper right corner → 「Cloud Storage」 to enter the purchase and service page. Home page 「Assistant」 → 「More assistants」, find the entry for 「Cloud Storage for Videos」.
Expiration Time:45 Days Expiration Type:Changing account password, canceling user account, or not logging in for 45 days will cause the account to expire, requiring re-login.
In the device binding logic of the Tuya platform, devices will be added to a specific family, so the family ID is a required field in the device management interface.
Hello, currently IoT cards do not support changing packages. After the package expires, when you purchase a data package for recharge on the platform, you need to select the same data package that was pre-bound when purchasing the card.
Hello, After the Bluetooth mesh network is successfully established, the SDK provides several offline strategies. You can choose the online status that best suits your needs. Strategy 1: After the Bluetooth mesh network is successfully established, all sub-devices under the Bluetooth mesh are online by default. Strategy 2: After the Bluetooth mesh network is successfully established, query the online status of all sub-devices under the Bluetooth mesh. It also provides multiple status queries such as local Bluetooth online, device gateway online, and comprehensive online. For details, please refer to the documentation: iOS:https://developer.tuya.com/en/docs/app-development/sigmesh?id=Ka5vdjp2tlb23#title-24-%E8%93%9D%E7%89%99%20Mesh%20%E6%9C%AC%E5%9C%B0%E8%BF%9E%E6%8E%A5 Android:https://developer.tuya.com/en/docs/app-development/meshsig?id=Ka6km4aeuygxr#title-22-%E6%9F%A5%E8%AF%A2%E8%93%9D%E7%89%99%20Mesh%20%E8%BF%9E%E6%8E%A5%E7%8A%B6%E6%80%81.
Hello, generally speaking, after the device detects movement and reports it, if the network is normal and there are no other interfering factors, the app push message will be received in about 1 minute or even shorter.
Hello, the event cloud storage uses a trigger-based recording mechanism instead of continuous recording. Video will be automatically recorded and uploaded to the cloud only when a moving object is detected in the camera monitoring screen. If you need 24/7 continuous recording and your camera supports an SD card, you can insert an SD card into the camera, then enter the device settings page to switch the recording settings.
If the lamp development and debugging have been completed but there are no plans for trial production or mass production, other development items of the project can continue. Ensure to update the project status in a timely manner for subsequent trial production or mass production.
If you attempt to log into your account using country code 61 but the system returns information for country code 60, please follow these steps to resolve the issue: 1. Ensure you properly log out of the account with country code 60, then try to log in again using country code 61. 2. If you need to immediately cancel the account with country code 60, you can do so by calling the `cancelAccount` API. Note that the account will be deactivated 7 days after the cancellation is called. 3. If you need to log in immediately using the account with country code 61, you can try logging in using the OAuth2 European central server. Please wait one week after canceling the account before attempting to log in with country code 61 to ensure success.
To create a custom timing rule for your smart light: 1. Open the smart light control app on your phone. 2. Select your smart light device from the home menu. 3. Find and click the "Timing" or "Schedule" option. 4. Click "Add Rule" to create a new timing task. 5. Set the desired time for the light to turn on and off. 6. Choose the repeat cycle (such as daily, weekdays, or weekends). 7. Save the timing rule to ensure it is correctly activated. This feature can help users automatically control the lighting according to personal needs, enhancing convenience in life.
Dear user, if your device supports the "multi-control linkage" function, The multi-control linkage function means that the device can be controlled by two switches at the same time. For example, you can associate the switch that controls the bedroom light with the switch near your bed, so that you can pass these two switches control the lights in the bedroom at the same time. Note:this function currently only supports common switches, and currently it does not support scene switches, curtain switches, etc. For more details please see: https://support.tuya.com/en/help/_detail/Kc2r6ewyes28o.
Yes. You can set an Effective Period (Precondition - Effective Period) for your Automation tasks, and the tasks will only be triggered and executed within this time period. Example: If you set an Automation task of "The night light turns on automatically when the human motion sensor detects a person passing by", you can set the Effective Period to Night to prevent the night light from being triggered by mistake during the day.
Hello, you can set up a scheduled Smart Scene by following the steps below to automatically turn off the lights when you go to work and turn them on when you get off work on weekdays: 1. Create the "Turn Off Lights Automatically When Leaving for Work" Automation Open the App, go to the "Smart" page, and tap "Create Scene"; Select the trigger condition as "Schedule", set it to the specific time when you leave for work, check "Weekday" for the Effective Period, and tap Confirm; After jumping to the task setting page, select the light bulb devices you need to control, set the device action to "Switch: Off", and tap Save; Tap the scene name bar and name the automation (e.g., "Turn Off Lights for Work"); Tap "Save" at the bottom of the page to complete the configuration of this scene. 2. Create the "Turn On Lights Automatically When Getting Off Work" Automation Go to "Smart" - "Create Scene" again; Select the trigger condition as "Schedule", set it to the specific time when you get off work, check "Weekday" for the Effective Period, and tap Confirm; After jumping to the task setting page, select the target light bulb devices, set the device action to "Switch: On", and tap Save; Name the automation (e.g., "Turn On Lights After Work"); Tap "Save" at the bottom of the page to complete all configurations.
The latest Tuya central control screen can decode video streams with the following resolutions: 640*360, 640*480, 480*640, 360*640. Please confirm whether the video stream reported by the smart lock supports these specifications. If not, adaptation and adjustment are required. Ensure that the resolution of the smart lock and the central control screen match to correctly display the video image.
Tuya provides a variety of RGB dimming solutions, including color adjustment. To achieve accurate display of different colors, the specific waveform duty cycle settings need to be customized according to the LED used. You can achieve this through Tuya's smart hardware solutions, and the specific steps need to be combined with actual hardware design and application requirements.
Hello,The function here is "multi-path preview". If you want to turn it off, go to the smart App Distribution page and remove it from the homepage component. There is another special situation where your app version is quite old and still uses the old version of the homepage, which does not support self-configuration. It is recommended to update to the new baseline for configuration.
If you accidentally delete the gateway, it is recommended to reconfigure the network to add the gateway and perform necessary configurations. After re-adding the gateway, remember to check the data in your personal space and manually delete duplicate data to ensure the normal operation of the system.
Due to the inability of the infrared remote control to obtain the true status of the air conditioner, the on/off status of the air conditioner as a condition may be inaccurate. It is recommended to use it in conjunction with a thermometer, but be aware of the potential inaccuracy of the status.
When setting up infrared remote control, the user code needs to be filled in according to the remarks of the platform hardware configuration, using decimal or hexadecimal values. If 00FF is entered and displayed as ff, displaying ff is a normal phenomenon.
Single entry creation uses local direct connection control, multiple device entries need to be executed under the gateway.
Hello, If your App (OEM/SDK App) does not renew, it will not affect the use of the enterprise developer account, and registered users will not be affected. Your App will not be operable in the foreground and cannot update to new versions.
Videos in the SD Card: You can use the recording function in the App to record segments of the video during playback. Videos in the cloud storage: Open the App, click on the device, and enter the cloud storage page: Click the video you want to download, and then click the download button, the video will be saved to the App album： To view or save this video locally on your phone, first locate the video in the app's album. Then tap[Save Video]to export it to your phone's local album. Refer to the image below for the operation: Note: If there is no download button on the cloud storage page of your device, it means that the device does not support this feature.
Yes, current subscriptions are 12 months long and require re-subscription after expiration.
Temperature detection range is -20 to 60°C; Humidity detection range is 0 to 100%.
The domestic version of the Android app does not support geofencing, the iOS version supports geofencing, and both the international version of the Android app and the iOS version support geofencing.
Dear user, we are sorry for your inconvenience. This prompt means that the time or time zone of your phone detected by the App is different from the result of cloud verification. If you do so: Enter the settings of your phone, check whether the time zone and time of your phone are correct. Try to switch the network of your mobile phone. For example, if you are using mobile data, you can try to switch to a Wi-Fi network.
Hello, the IP address displayed in the App device information is a public IP. It will not cause a security risk. On one hand, we do not display the complete IP address, and on the other hand, Tuya's communication is encrypted in a complex way to ensure security.
Hello, deleting a device on the app homepage only hides it from the homepage, the actual device is not removed. You can click the "..." in the upper right corner of the app homepage to enter the all devices page, where you can view all devices added to the app. If you need to re-add, you need to remove the device first (Device removal tutorial).
Hello, when the IPC device establishes a p2p connection, there is a limit on the number of sessions. When the limit is reached, it will prompt "The number of sessions has reached the limit/Viewing line is full", error code -23. The number of sessions is determined by the device side, please refer to the document:https://developer.tuya.com/en/docs/iot-device-dev/tuyaos-package-ipc-device?id=Kcn1px33iptn2#title-10-%E8%BF%9E%E6%8E%A5%E8%B5%84%E6%BA%90%E7%94%B3%E8%AF%B7.
Due to system limitations, iOS cannot follow the system language settings, and the corresponding language needs to be selected within the app. Currently, the app has built-in multiple languages, and the supported languages need to be checked before the app is launched.
The first ch0 represents the device number, ipc is fixed at 0, and each channel on the nvr is different. The second st0 represents the camera number, the dashcam has two cameras. The third tr9 represents the stream number, indicating main stream, sub stream, audio, etc. For details, see: For example, tr9 represents E_IPC_STREAM_AUDIO_MAIN, the audio channel.
Breathing reminder for fast breathing 2 seconds AP for slow breathing 6 seconds.
When switching the light on and off, the low-power control pin level will change according to the configured level state on the platform.
PIR Model: 612 (Nisella, Senba, Chuansheng, etc.).
Device offline due to gateway removal.
Photosensitive models: LS06, F3, F5, Environmentally friendly 55 series, H0528PT-T-C, etc.
Hello, supported. After modifying and saving, wait for more than 30 minutes before re-entering the page to check.
Hello, you will only have options to enter the service package if you have configured a gateway under the family. If only one is configured, the current gateway name will be displayed. If multiple gateways are configured, you need to click to select a gateway to choose which gateway to configure under.
You can view cloud storage, SD card videos, or live videos from the camera on your computer, web browser, or other devices using the following links: China region:https://protect.ismartlife.me USA region:https://protect-us.ismartlife.me Europe region:https://protect-eu.ismartlife.me Singapore region:https://protect-sg.ismartlife.me After accessing the link, please use the app to scan the QR code to log in and view the content. If you cannot see the device in the device list, it may be because the device itself does not support it.
From template v3.38.0, binding TuyaLink device through scanning code is supported. OEM Apps with versions lower than this branch, please update your App version, choose a higher version branch to rebuild, and then use the scanning code method to bind TuyaLink device.
Dear user, we are sorry for your inconvenience. Remove the smart socket from the App, reset it, and re-pair it with the App.
OEM App, App Launch, OEM App Update, App Mall, Siri Access, Widget Access, Apple Watch Access, etc. For specific service introductions, you can visit VAS for more service introductions. (Note: SmartLife App is maintained by Tuya).
Two scenarios need to be distinguished: Scenario One: Not Supported: 1. If using the Tuya All-in-One App (Tuya App or SmartLife App), then it does not support customizing and changing device images. Scenario Two: Supported: 1. If using OEM App/SDK App, then it supports users to customize and change device images, with the following operation method:.
If wired pairing is used, check whether the mobile phone and the gateway connect to the same local area network (LAN). You can ping the IP address of the mobile phone by using the gateway to verify network connectivity.
The accounts of Tuya App, SmartLife App, and OEM App are not connected to each other. They are different account systems. Even if they have the same username and password, they cannot log in to each other.
Free: SmartLife App, Tuya App, and other public apps from Tuya. SmartLife OEM App charging standards: Click here to learn more. For specific details, please consult with the business team. SmartLife App SDK charging standards: Click here to learn more. For specific details, please consult with the business team.
The default gradient time is 800ms, with a maximum support of 1000ms.
Click "Me" in the App, click the third-party platform icon, and after the skill is successfully linked, click "Device Control" to view all devices that support this third-party service and the voice commands. Note: If the Voice Command is displayed as empty, it means that the manufacturer has not configured a voice solution for the device and the device cannot be controlled by voice commands, except for the universal remote control sub-device.
Indicates that the distribution network token has expired and needs to be re-acquired. The distribution network token is valid for 10 minutes.
Basic Version: Provides skill customization corresponding to the standard version of Alexa access, supporting basic functions of voice-controlled products, such as turning lights on and off. Advanced Version: Provides skill customization corresponding to the advanced version of Alexa access, supporting advanced functions of voice-controlled products, such as starting, stopping, locating, and recharging a robot vacuum. Amazon Skill Customization:https://www.tuya.com/vas/commodity/detail?code=ALEXA.
Photosensitive models: LS06, F3, F5, Eco-friendly 55 series, H0528PT-T-C, etc.
Devices with Tuya solutions do not support connecting to non-Tuya solution apps. Only supports: Tuya all-in-one App, Tuya OEM App, Tuya SDK App.
Possible reasons include the following: 1. Check if the mobile network is abnormal. 2. Confirm that the current mode of the phone is normal mode, for some phones. In low battery, do not disturb mode, and power-saving mode, a series of network and activity restrictions will be imposed on the background push process. 4. Have you confirmed that push notification has been triggered. If it is an Android phone: (1) Check if the device has enabled notification bar permissions. For phones such as Oppo and Vivo, manual activation of notification bar permissions is required. (2) If using FCM, ensure that the phone has Google service. And the connection is normal. (3) It is known that some models require application self startup permission to receive it. If it is an iPhone: Submit the work order and provide us with the app information so that we can check if the push certificate has expired.
Hello, due to data security compliance requirements in the United States, the maximum accuracy requirement for home latitude and longitude data is 2 decimal places. Therefore, after setting the home latitude and longitude, the latitude and longitude displayed in the home list will only be kept to 2 decimal places.
If the above prompt appears, you need to check if there is a new version of firmware. Call the getFirmwareUpgradeInfo interface to query the current Version and version, 1. Without a new firmware version, calling the upgrade interface will result in the above message 2. If there is a new version, take a look at upgradeStatus. If the upgrade status is 2, it means that the upgrade is in progress. Therefore, if you call the upgrade interface again, there will be no new version for the upgrade because it is already in progress, and the above message will be prompted.
When the camera's SD card capacity is insufficient, you can do the following: Delete unnecessary files: Check the contents of your SD card, if there are any files that you no longer need, such as expired videos, you can delete them to free up space. Remember to back up important files. Buy a larger capacity SD card: Based on your needs, you may need to buy aSD card with a larger storage capacity. Before buying, make sure that your camera supports the SD card of that capacity. Loop recording: Many cameras have a loop recording function. When the SD card is full, the newly recorded video will overwrite the oldest video. But in this mode, you may lose important videos, so use it with caution. Use cloud storage service: If your camera supports it, you can use cloud service to store videos. This can greatly increase your storage capacity.
Upon successful net pairing, the magnetic contact/window sensor reports its status. It then reports the status every time it detects displacement between the sensor body and the magnet.
Dear user, we are sorry for your inconvenience. The distance between the product and your app can be up to 20 meters if there is no solid wall between them.
A CR2032 button battery powers this device.
The effective state of the contact sensor corresponds to the door being open; As shown in the attached figure, the configured contact sensor detection signal is the P8 pin, which is active low. When the door is open, the P8 pin is at a low level; when the door is closed, the P8 pin is at a high level.
DOE is the abbreviation for the Department of Energy. DOE certification is an energy efficiency certification issued by the DOE according to relevant U.S. electronic and electrical regulations. The main purpose of issuing this certification is to improve product efficiency, reduce energy consumption, save energy, and reduce the greenhouse effect. DOE certification is mandatory in U.S. energy efficiency certification. Level IV was mandatory on July 1, 2011, and Level VI on February 2016. Therefore, products in the catalog must undergo DOE certification to successfully enter the U.S. market. Internationally, energy consumption is generally divided into three parts: buildings (commercial and residential), industry, and transportation, where the energy consumption of residential and commercial buildings mainly comes from household appliances, energy-consuming equipment, and lighting electricity. DOE is a requirement of the U.S. Department of Energy, with no certification mark, but products sold to the U.S. must meet the minimum requirements of the Department of Energy, so DOE application is necessary. DOE regulates many appliances and consumer electronics, including EPS, televisions, refrigerators, air conditioners, washing machines, household heating equipment, microwave ovens, battery chargers, ceiling fan light kits, fluorescent lamp ballasts, etc.
Yes, emojis like 😄, ☕️, etc., can be set as passwords.
Australia/New Zealand Mandatory Energy Consumption Certification. GEMS is the Greenhouse and Energy Minimum Standards regulations in Australia and New Zealand. The energy efficiency certification issued under the energy efficiency regulations in Australia and New Zealand is called GEMS certification. GEMS certification is mandatory and replaces the previous old energy efficiency certification "MEPS". The scope of GEMS certification is very broad, requiring almost all electronic and electrical products to meet the certification requirements. Products that do not meet GEMS certification requirements may face recall and associated legal liabilities if sold in the Australian market. Purpose of GEMS certification: The main purpose of GEMS certification is to improve the efficiency of industrial, commercial, residential electronic and electrical equipment, and products in various industries, conserve energy, and achieve significant economic and environmental benefits. Scope of GEMS certified products: Information category: power supplies, monitors, set-top boxes, printers, etc.; Lighting category: tubes, downlights, LED lights, fluorescent lamps, tungsten lamps, and related lighting fixtures; Home appliance category: washing machines, dishwashers, televisions, electric water heaters, air conditioners, refrigerators, etc.
Generally, submit a renewal application to the Ministry of Industry and Information Technology within one month before the expiration.
Currently, the Bureau of Indian Standards (BIS) oversees mandatory product certification, which can be mainly divided into two categories: ISI certification and the CRS mandatory registration scheme. The range of products covered by the two is different. ISI mainly includes electrical accessories, household appliances, petrochemical products, medical devices, food, etc., while CRS mainly includes AV/IT products, LED lighting, photovoltaic products, etc. ISI stands for Indian Standards Institution. Before India's independence, there was no national standard and certification body, and British and American standards were mostly used domestically in India. After India's independence in 1947, the government established the Indian Standards Institution (ISI) in New Delhi and began implementing the ISI mark certification system. Later, India established the Bureau of Indian Standards (BIS) to replace the Indian Standards Institution (ISI), but retained the ISI certification and mark. The ISI certification authority is the Bureau of Indian Standards (BIS). In 2012, India released the National Electronics Policy, aiming to create an institutional mechanism to formulate and enforce standards and certification for electronic products. On September 7, 2012, the Ministry of Electronics and Information Technology of India issued the "Electronics and Information Technology Goods (Requirements for Compulsory Registration) Order," which stipulates that the products involved must be tested and registered according to the relevant standards in laboratories recognized by the Bureau of Indian Standards (BIS) in India, and must bear the relevant mark. The CRS certification authority is the Bureau of Indian Standards (BIS). According to the BIS certification regulations of India, no one shall manufacture, sell, or import related products that do not comply with Indian standards. Both ISI and CRS are mandatory safety certifications under the jurisdiction of the Bureau of Indian Standards.
EN 303 645 is a European standard for consumer Internet of Things (IoT) devices, providing a set of cybersecurity and data protection requirements. This standard was developed by the European Telecommunications Standards Institute (ETSI) to enhance the security of home devices connected to the network, such as smart cameras, smart bulbs, smart sockets, etc. However, this standard was ultimately not adopted as a RED harmonized standard and is currently used as an industry-recommended standard. The EN 303 645 standard includes a series of technical and policy requirements aimed at protecting consumer privacy and security, preventing devices from being compromised by malware, and ensuring the security of data transmission. These requirements include but are not limited to: ensuring that the device's software can be securely updated. Encryption technology should be used when storing data. Devices should not contain any known vulnerabilities. The default password of the device must be unique, and users are encouraged to change the password. Devices and services should minimize the collection and processing of personal data. The implementation of the EN 303 645 standard is intended to increase consumer confidence, ensuring they can safely use various smart devices, while also helping manufacturers enhance their product's market competitiveness. With the proliferation of IoT devices in homes and businesses, this standard is seen as an important step in ensuring cybersecurity and data protection.
China's energy efficiency record certification is a measure implemented by the Chinese government to promote energy conservation and emission reduction, and to improve energy utilization efficiency. This certification mainly targets certain energy-consuming products, requiring manufacturers or importers to conduct energy efficiency level testing according to Chinese national standards (GB standards) or industry standards, and to report the test results to relevant government departments such as the National Development and Reform Commission (NDRC) or the State Administration for Market Regulation (SAMR). The products subject to energy efficiency record include household appliances such as air conditioners, refrigerators, washing machines, and televisions, as well as industrial electrical products like electric motors and transformers. These products must pass energy efficiency testing and have their test results recorded before being sold on the market. Products that have been recorded will receive a corresponding energy efficiency label, which is usually displayed in the form of a sticker on the product, allowing consumers to easily identify the product's energy efficiency level.
The fees derived from each institution are different, generally ranging from 500-1000 per report. ROHS reports are generally not derived, and the validity period is only one year, so they are almost expired when derived. CE reports generally include LVD, EMC, RF, ERP, and EMF categories, depending on how many reports the original product has. If a new certificate is needed, the certificate requires separate payment, and the fees for each type of certificate are different. For reference only: CE certificate: 2000RMB, FCC: 3000RMB.
The Energy-related Products Directive (ErP), also known as the Ecodesign Directive, is a regulation by the European Union aimed at improving the environmental performance of energy-related products. This directive, numbered 2009/125/EC, requires manufacturers to consider environmental impact during the design and manufacturing of products and to take measures to enhance energy efficiency and overall environmental performance. The ErP Directive covers a wide range of product categories, including household appliances, office equipment, industrial equipment, and energy-using products such as lighting products, electric motors, televisions, refrigerators, and air conditioners. It addresses not only energy consumption but also other environmental aspects throughout the product lifecycle, such as material selection, manufacturing processes, packaging, distribution, and disposal stages. Under the ErP Directive, the European Commission can establish Implementing Measures for specific product categories, stipulating minimum energy efficiency standards and other environmental requirements. These measures aim to reduce energy consumption and other environmental impacts while promoting innovation and product performance improvement. Manufacturers must ensure that their products comply with these Implementing Measures and provide the appropriate declaration of conformity. Products certified under the ErP Directive can be sold in the EU market. This directive not only helps protect the environment but also assists consumers in making more environmentally friendly and energy-efficient choices when purchasing products. For the original text of the regulation and harmonized standards, please visit: https://single-market-economy.ec.europa.eu/single-market/european-standards/harmonised-standards/ecodesign_en.
No, they do not. Intrusion detectors (1901) and anti-theft alarm controllers (1902) were removed from the CCC product catalog in October 2022, so CCC certification is no longer required. For more details, see the announcement by the Certification and Accreditation Administration: https://www.cnca.gov.cn/hlwfw/ywzl/qzxcprz/mlmsyjd/art/2022/art_bb35ae69200f40dab35499a6be1cd773.html.
The interface for querying weather information in iOS is: https://developer.tuya.com/en/docs/app-development/iOS_family?id=Kaixeor409hck#title-12-%E6%9F%A5%E8%AF%A2%E5%AE%B6%E5%BA%AD%E6%89%80%E5%9C%A8%E5%9C%B0%E5%8C%BA%E7%9A%84%E5%A4%A9%E6%B0%94 The interface for querying weather information in Android is: https://developer.tuya.com/en/docs/app-development/familyrelations?id=Ka6ki8h2c2yo5#title-13-%E5%AE%B6%E5%BA%AD%E5%A4%A9%E6%B0%94.
There is no open access for external queries. You can submit a ticket, and technical support will assist you in checking.
8 seconds between two passes.
Disconnect the sub-device from power and then power it back on. Within 30 seconds after powering on, long-press the "group" button on the remote control for more than 5 seconds to bind the sub-device to the remote control.
It is recommended that you check whether the DP data set by the product of the developer platform exceeds 25, if any, please delete it to be within 25. If you need more than 25, please submit a ticket to be modified by the Tuya technicians.
Hello, The public version of the App supports devices with the Matter protocol starting from v4.7.0. The OEM App supports devices with the Matter protocol starting from the v5.1.0 baseline.InFeature ConfigurationApp Advanced Features, enableMatter Feature Access. The App SDK supports devices with the Matter protocol starting from version v5.2.0. For specific access procedures, refer to the documentation: https://developer.tuya.com/en/docs/app-development/matterPairEntry?id=Kcr7qosh28kl6.
The following are the golden path (fast certification) categories of Tuya: Electrician (including curtains), lighting, aroma diffuser, IPC (including video doorbells), robot vacuum, fans, air purifiers, humidifiers, dehumidifiers, thermostats, heaters, door locks, and air conditioners. If it is other non-green channel categories, you can directly contact wwa-service@tuya.com for consultation after configuring the voice capabilities.
Yes, it is supported.
Used for switching lights, long-pressing to configure the network, changing colors, etc.
The baud of the gateway's printing information is: 38400.
No, to save power consumption, the low power consumption camera would not record during sleep stage, so only event record supported.
After the light bulb is paired with the network, turn on the light bulb in the app. Wait for three seconds for the light bulb to enter the standby low power mode. Test the average power consumption of the light bulb over a period of time. During testing, select a pure routing. It is recommended that a personal hotspot be used for testing.
This is because sensors, contact sensors, locks, and IPCs are low power devices, and when they enter the sleep mode, the devices send poor signals, and the mobile phone cannot receive strong signals from the devices only to report errors. However, this does not affect the information reporting when the devices are awakened.
Low power cameras report the battery level based on the DP. The app converts the battery level to a battery percentage and shows it on the preview page. You can create a low-battery alert rule on Tuya Developer Platform. When the battery level reported from the device is lower than the threshold, a low-battery alert is triggered.
The purchase page will have text descriptions, some support only 1 device, and some support 3 devices.
You can enter the solution center to view the lighting product solutions：https://solution.tuya.com/category/84031?type=mass If you need business cooperation, dial the Tuya hotline 400-881-8611.
Dear user, usually the reset button of the power strip is the main power button of the strip. You can long press the main power button to make the device enter the pairing mode.
Confirm if the installation location meets the requirements; Check if there is any object constantly triggering the PIR alarm; Moving objects such as pets can also trigger the sensor and report it; Verify if the device is offline; Check if the product has been set with a human presence retention time, during which the time will be extended as long as there is human activity; If the above 5 points do not work, reset the device by powering it off and on again.
Compared with the QR code for Wi-Fi network pairing, the QR code for 4G network pairing does not have the SSID or password.
Currently, strip lights, dreamcolor strip lights, ceiling lights, and other solutions all support infrared remote control functionality. Specific details can be viewed by creating products on the Tuya developer platform.
As of March 5, 2020, the Tuya Developer Platform account (including eveloper platform and Tuya Developer App) and the app console account (including Tuya App and Smart Life App) are independent accounts and can be managed independently. Accounts registered on the Tuya Developer Platform or app control terminal before March 5, 2020, and performing password modification operations on the IoT platform or App terminal after March 5, 2020 will not affect the login use of the corresponding terminal. After March 5, 2020, the Tuya Developer Platform and the App console need to register accounts separately to ensure their normal use. For example: if you complete account registration on the developer platform, when you need to use the Tuya App console, you need to register a new account.
For details, visit https://developer.tuya.com/en/docs/iot/lighting?id=Kaiuzc60687wl.
It is reported immediately if someone is moving, and the report will not be repeated within 1 minute after the report.
Currently, the default Tuya App and OEM App do not support displaying a video on the startup page. This can be achieved by customizing the App or through an App developed by integrating the Tuya SDK.
Yes, it does support LAN control.
You need to Apply for WWA certification from Amazon yourself. The whole process takes about 8 to 12 weeks, which is subject to Amazon. To Apply for WWA certification from Amazon, perform the following steps: 1. Send an email with your Application intention to wwa-support@amazon.com. 2. After receiving a reply email, submit Application materials online based on Amazon's requirements. 3. Wait for Approval. After Approval, send samples based on the billing address and sample sending requirements. 4. After your product passes testing, Amazon marks your product with the WWA certification logo.
Click to activate:Weather Service to get started.
On the development platform: select the corresponding product under Product-Device-Notifications, enter the notification editing page, and click "New Rule", check to receive notifications in message monitoring.
First, pair the gateway light with the APP, switch the APP to the "Smart" tab, then select "Dynamic Gateway" and click to enter the gateway addition interface.
No, the infrared remote control cannot operate the device only during the network configuration process, but it can control it in all other states.
Yes, the gateway supports cross-gateway linkage. When it comes to cross-gateway linkage, the following conditions need to be met: the devices are located under different gateways, and these gateways are all within the same local area network (LAN). In this case, the Master gateway takes charge of the linkage, also known as LAN linkage. Even in the event of a network outage, the linkage can still be executed. If the conditions for LAN linkage are not met, the linkage will be handled by the cloud, and can only be executed when the devices are connected to the network.
Yes, it does. If all the devices in the condition and action for the linkage are connected to the same gateway, the gateway will run the linkage as specified, even without internet access.
Yes the PIR sensor light can use the microwave sensor probe.
It is determined by the time zone set on the mobile phone that is used to pair the robot vacuum.
This is because the.dbfile is lost. In this case, the robot vacuum cannot read the.dbfile as expected and then enters the reset mode.
When either the home or the device ID is changed, the history will be cleared.
When the device ID is changed, the history will be cleared.
There are two situations: 1. If an account has multiple affiliated Apps, it means that these Apps belong to the same account system, and the account can log in to these Apps. 2. This account has registered multiple Apps.
Advantages: 1. Pre-installed wiring is not mandatory, the device can be pre-networked; 2. Supports device positioning and isomorphic replacement, quickly find and replace faulty devices, greatly reducing later maintenance costs; 3. Add and replace smart drivers can easily expand or upgrade; 4. More advanced cloud capabilities, such as biorhythms, etc.; 5. Merchants can set up remotely, supports user DIY, low onsite debugging costs; 6. Can be controlled individually or in groups, the device can still be manually controlled when the system fails; 7. Supports offline/online control.
No, the account systems of different apps are isolated and cannot be shared with each other.
Not supported, the multi-language of the UI business package is universal, and does not support modifying the multi-language of the business package for a particular SDK App separately.
1、API for supported key information of the remote controller returns data, in whichwhether the standard_key is a standard key or not. 2、If the infrared keystandard_key=true, then callstandard command issuance. 3、If the infrared keystandard_key=false, then callbutton command issuance.
Please visit the website: https://ipc.ismartlife.me/login, log in using the "Scan" function in the app, and you can view the IPC device preview under the current account's family.
Multi-control Association: Select devices from the same family (limited to switches) to form a multi-control association group. An automation corresponding to the group will be automatically created internally. The reporting of datapoints within the group serves as the condition for the automation, with the multi-control group being the action of the automation.When any single functional point of the device reports, it triggers the automation, executes the multi-control group, and sequentially notifies other devices to synchronize the same action. For example: If you create a multi-control group, when adding products to this group, you can only add switch-type products and only one function point per product (switch function point) can be added. Similarly, you can only control one of the many functions of the product, that is, the switch function. Device Grouping: When there are multiple similar devices under one household, they can be controlled simultaneously to reduce redundant operations of the same function. It's similar to a remote control, only realizing control functions. For example: If you have a three-bedroom and one-living-room house, each room is equipped with a smart ceiling light. When summer comes, you want to adjust all the lights to a cool 6500K color temperature. Do you need to operate each light individually? This is where the benefit of the device group comes in. We can group all the lights in each room into a light group. By operating this group, all devices can be controlled. You can control turning the lights on and off, adjusting the color of the lights, and other series of light functions through the group.
The generic App does not support usage in Iran, nor does it support the customization of Apps or the development of Apps through OEMApps/ App SDK.
Yes, it supports LAN control.
Dynamic gateway lights can group with other gateway lights, as well as group with Sigmesh devices.
You need to use the current app account to submit an application for app transfer. To submit an application, perform the following operations: 1. Use the current account to log in to the IoT Platform. 2. Click Tech Support in the top right corner to go to the Technical ticket page. On the Technical ticket page, click Create. On the page that appears, follow the instructions to submit a ticket. After evaluating your application and risks, Tuya will transfer the app to the target account within two workdays. The ticket template is as follows: Title: Apply to Transfer an App to Another Account Content: App name: xxx App package name: xxxx App ID: xxxx Reason for application: xxxx Current account to which the app belongs: xxxx Account contact: xxx Contact information: xxx Target account: xxx Note: 1、If your app has been bound to a knowledge base, the binding relationship is not revoked automatically after account transfer. 2、In this case, you need to use the original account to cancel the binding relationship and use the new account to bind the app to a new knowledge base. 3、Risk Transfer: The network configuration list of the App will be forcibly changed to the style of Tuya's public version App, and there will no longer be the customer's own product categories.
When selecting 200% RGB color mixing, all three channels will output at full power.
The function switch here corresponds to the control response in the device panel. If it is turned on, when the button on the device panel is clicked, there will be a click sound. The sound here is an audio file, which is placed in the source file of the App.
There will be no problems. If there are display problems, it may be that the mobile phone system is too old and not compatible with some new features.
"Hexadecimal User code: EF Key code: 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17".
No, the beacon remote control (version 1.0) can only control beacon devices (such as bulbs, light strips, sockets, etc. of version 1.0). Beacon mesh devices also need to be upgraded to the beacon mesh remote control in order to be controlled.
Supports standard 24-key infrared remote control.
No. You can only use a Beacon mesh remote control to control a Beacon mesh device. Tuya will be focused on the development of Beacon mesh remote controls.
Tuya Wind IDE can be installed in the following systems: Windows 10/11: for sub-device development. Windows host + Linux VM: for the development of networking products, cellular products, gateways, control products, IPCs, and NVRs. This method has been tested and verified on the Virtual Box VM that runs in Ubuntu 18.04 or Ubuntu 20.04. Complete installation process of Tuya Wind IDE.
Camera recording is greatly affected by ambient light, poor result in low light condition.
No direct connection, the device can only connect directly to Tuya Cloud. But if necessary, we can provide a cloud-to-cloud interface, you can refer to: https://docs.tuya.com/en/iot/open-api/quick-start/solution-overview?id=K95ztz6mui51y.
The air conditioner companion is a composite product that combines the shape, functions, and infrared signal capabilities of the socket. This solution supports socket on/off, power statistics, infrared remote control of the air conditioner, and infrared learning. These functions can be applied to the air conditioner companion and infrared single-plug socket. The learning function can also be extended to control other infrared appliances. 1. Three modes, including the air conditioner mode, socket mode, and custom learning mode 2. Device timing and countdown 3. Power statistics and overload protection functions 4. Electricity cost statistics 5. Sleep mode 6. Switch settings for indicators.
The alarm will sound again if smoke is still detected.
The mobile phone alarm sound push requires the APP to configure the push service first, similar to Google FCM, domestic ally, etc. In addition, the mobile phone needs to be set to allow notification reminders and turn on the APP's sound prompt.
The temperature value will be reported periodically according to product requirements, and the temperature and humidity values reported periodically are the same. Please place the device in a different environment to test for a period of time.
The channel identifier will be used when applying for third-party login and cloud-to-cloud connection. If you are an OEM App, please obtain it according to the package name. For example, your App package name is: com.aa.bb, then your channel identifier is: aabb. If your App is developed based on Tuya's SDK, you can find the channel identifier under the SDK application details page on the platform. If you want to change the channel identifier, you can submit a Technical ticket request on the platform.
No. Tuya provides modules, cloud services, and apps. The apps can only be used on mobile devices, but not PCs.
Tuya's public version of the smart lock solution supports almost all the functions of common smart locks on the market, including: various unlocking method records, remote door opening, battery power, door opening status display, dynamic password, temporary password, member management, etc. For more functions, please log in Developer platform.
The power below 5W cannot be accurately collected, and the power statistics above 5W are within 0.2% accuracy.
Yes. If the account expires, it is recommended to renew it in time to avoid affecting the progress of the listing. It is recommended that you use an enterprise account to register for an Apple developer account to enjoy more permissions. Reference link: https://developer.apple.com/support/enrollment/.
After the device side detecting the presence of water and reporting it, and when the local water detector disappears, only the device side report the water detector status as false can the alarm be ended. You can start the virtual device simulation to verify this function on hardware development column of the IoT platform ..
The particle size of water vapor is consistent with that of smoke, a smoke alarm will be detected if the water vapor concentration is greater than the alarm threshold.
The push certificate is valid for 1 year. If it expires, the App push will be invalid. Just make and upload the certificate again, no need you to rebuild the App.
Analysis: 1. The smart lock or linked smart device is offline. 2. The smart linkage scene is incorrectly configured in the app or conflicts with other linkage scenes. 3. Some functions do not support scene linkage. Advice: 1. Make sure that the smart lock is online and has no network connection issues. 2. Check that the smart linkage scene is configured correctly in the app and does not collide with other linkage scenes. 3. Check whether the functions support scene linkage.
In China, sockets connect to 220 V power supplies. Outside China, sockets connect to 110 V to 120 V power supplies.
The lighting scheme has a driving scheme that supports CCT. When creating a product, under hardware debugging, there are cold and warm light driving options, and CCT driving can be selected.
Tuya does not support RGBCW dimming for each channel.
The videos saved in SD cards are mostly encrypted (this feature is determined by the camera manufacturer) and cannot be transferred to a computer (or other storage media). If you want to browse encrypted videos in SD cards, you must Log in to your account on the App.
The latest version of the SDK only supports the three audio formats PCM G711U G711A.
Most of the device does not need to send samples, Tuya can help you complete the sample test. But if you are mainly using cameras, infrared and sensor devices, you need to arrange to send samples to Tuya first, and then Tuya will send them to Google for testing. When it comes to sending samples to Google for review, the review cycle will be relatively long.
You can go to the App page at https://iot.tuya.com/exp/i18n/appLangs, select the corresponding app, export entries in batches, modify entries, and import the new entries. Alternatively, you can search for desired entries and modify them online.
The following weather information may be available: weather (cloudy, sunny, rain, or snow), temperature, UV index, wind speed, pressure, humidity, sunrise time, and sunset time.
At present, the music light function only supports the rhythm of 3~5 street lights RGB color light.
In the upper part of our reference circuit diagram, the network label is not connected with other places, and the RGB below is not connected in the air.
The number of history records is up to 1000 by default. Please confirm whether the number of device history records has exceeded the upper limit.
The device does not enter the standby state after reporting the data. Please use a power consumption meter to confirm whether the standby current of the device meets the standard.
A sensor only uploads data to the cloud and app, and does not deliver data to other devices.
CEC Title 20 standard. In intelligent lighting, the main difficulty is that the standby power consumption should be 0.2W.
RGB (Red, Green, Blue) color mode is a hardware-oriented color model. The system adopts RGB color model for image display. The RGB color model belongs to the principle of additive color mixing. The higher of each primary color‘s value, the brighter the color. When RGB is 0, it is black, and when RGB is 255, it is white.
Analysis: 1) Device not in pair mode, Please reset the device. 2) camera too close to or too far from the QR code. Instruction: 1) Check if the device is in Pair mode. 2) Check the distance between camera and QR code.
LED lights have following advantages: 1. High efficiency and energy saving, more energy efficient than traditional energy-saving lamps more than 60-80%; 2. Green, no ultraviolet and infrared, no mercury, xenon and other harmful elements; 3. Long service life, general LED lamp life up to 3-10 million hours. It is 30 times of the ordinary energy-saving lamps; 4. Wide application range.
The following are the golden path (fast certification) categories of Tuya, you can apply for certification directly through Tuya. Electrical （curtains excluded）,Lighting,Diffusers,IPCs( video doorbells excluded) , Robot Vacuum, Fans, Air Purifiers, Humidifiers, Dehumidifiers, Thermostats, Heaters,door locks, air conditioners , other categories do not currently support application through this channel.
App supports connecting to multiple gateways.
If the products have passed software testing, it will take 10 days to complete WWA Certification. If the products have not passed software before, please contact factory to arrange software testing firstly. Once software passed we will arrange WWA testing (10 days)，if bug existed, the service time will postpone.
Theoretically, 255*255*255=16.7M types.
1.PIR is triggered 50 times a day, battery life is more than 6 months. 2.Door sensor is opened and closed 30 times a day, battery life is more than 7-9 months. 3.The temperature and humidity are related to the reporting frequency for 1-8h, and the battery life is 10-18 months.
After the network configuration is successful, the status is reported once; the sensor detects that someone has moved, and the person status is reported for 50s, and the 50s timing wake-up mechanism is turned on (0-50s sensor no longer detects); within 50-60s, if the sensor detects that someone has moved, report for 50s If there is a manned state, repeat the work of step 2, and so on; 50-60s, if the sensor detects that no one is moving, report the unmanned state.
The app supports HTTP, TCP/IP, DHCP, DDNS, UPnP, and P2P.
This function is available when creating a custom product. You can go to the Tuya IoT platform, select and create a custom product, select common functions in "Function Definition", add "Jump Web Page" to the "Cloud Function" at the bottom, and click "Enable". This function is not available in the SOC free development solution.
Google requires you turn on Location for an Android mobile phone to receive nearby Wi-Fi signals.
When the network is configured, the light reminds the color, which can be selected from red light, green light, blue light, and white light (color temperature can be adjusted).
This session can last for 45 days.
Because such emails are officially sent by Apple and Google, it is recommended that you consult the customer service of Apple and Google's official website.
Sub-GHz applies to smart scenarios with both indoor and outdoor communication requirements. It features high cost-efficiency, long-range communication, and powerful wall-penetrating ability. It can be applied in gateways, electrical, and lighting sub-devices.
Ensure that the HomeKit development solution and corresponding hardware conditions are selected for developing the gateway. For more information, contact the gateway product manager. Provide at least one sub-device with the HomeKit gateway for certification testing. (No extra charge is required when the number of sub-devices is less than 3. If the number of sub-devices exceeds 3, extra fees are charged. For more information, see the ordering link.) Purchase the HomeKit value-added service and visit https://www.tuya.com/vas/tmpl/apply?code=WWHK to view the WWHK Testing and Certification Application ordering page and ordering description. Note: When the HomeKit certification is performed for a gateway, the sub-devices are not certified and are only used to verify the availability of some HomeKit gateway indicators. If you want Tuya to check the availability of sub-devices, send the sub-devices together with the gateway for testing. Tuya will charge fees for sub-device testing based on the billing mode.
In general, smart lighting devices will be reset for pairing if they are powered on and off for three consecutive times in a short time. This situation is usually caused by misoperations of users or power grid or power supply fluctuation in a short time. It is recommended that the power grid conditions are optimized, or the situation be reported to the vendor to check whether the power supply hardware is abnormal.
It depends on the pairing method. Common pairing methods for lighting products include: 1. Blinking upon power-on: A light always blinks until successful pairing. 2. Steady-on upon power-on: A light is powered on and off multiple times to enter the pairing mode. The light usually blinks for 3 minutes and then exits the pairing mode, and maintains the steady-on state.
Master control or separate control depends on whether the buttons on a product occupy I/O pins. Generally, a switch uses separate control because each switch button occupies an I/O pin. A power strip uses master control because only the master control button occupies an I/O pin. A single-plug socket only has one button. The I/O pin is also used for pairing and resetting. Master control and separate channel control can be implemented by using the App.
A device generally requires 8 samples (finished products are required. If gateway + sub equipment is required, the gateway and each sub equipment need 8 samples respectively), of which 6 are sent to Tuya (4 are sent to the testing institution, 2 are reserved for standby), 2 are reserved for standby in the factory, and the appearance of the samples needs to be consistent.
Outlets,Air Purifiers , Gateway,Lights,Switchs ,Windows,Fans,Faucets,Garage Doors,Humidifiers ,Sensors ,Sprinklers,Air Conditioners ,Thermostats.
You can open your app and click 【Me】 【Settings】 【Account and Security】 【Email】 【Change email】 to change the account.
Yes. Basic version of OEM skill supports basic commands, such as turning the robot vacuum on and off. Advanced version supports advanced commands, such as start, stop, positioning, recharge, etc.
First trigger the gateway sub-device that needs to be added to be in the network configuration state in advance, then enter the speaker App and click the gateway device function, and follow the App prompts to add the gateway sub-device.
Yes. The current validity period is 48 hours. The application needs to be processed within the validity period. When the application expires, the downstream foundry can re-submit a new application or the brand can remind the downstream foundry on the processing page.
Analysis: 1. The lock is offline. 2. The password entered on the lock is incorrect. 3. The password entered is ineffective, frozen, deleted, or expired. Advice: 1. Check that the lock is online. 2. Check that the password entered has been added to the lock. 3. Check that the password entered is effective.
Cloud storage package types include Event recording for past 14 days and Event recording for past 30 days. All smart camera products under this account are supported after the subscription. The 14-day event storage will save the recordings generated in the last 14 days due to event triggering, and the 30-day event storage will save the recordings generated in the last 30 days due to event triggering. Users can also choose monthly or annual payment packages according to actual needs. All the cloud storage packages are configured by the Tuya. Self-service configuration is not supported now.
The default color of an RGBCW bulb is cold white during network pairing. You can change the color when creating the lamp on the Tuya IoT platform.
The remote control of the air conditioner is special.It is a composite infrared code sent. If the remote control does not have a corresponding infrared code, an error of 1103 will be returned. It is recommended that you do this, first query the key information supported by the air conditioner through GET: /v2.0/infrareds/{infrared_id}/remotes/{remote_id}/keys, and then find the combination code supported by the remote control according to key_name. For example, "key_name": "M1_T18_S1", the body that sends the infrared code of the air conditioner can be { "remote_id": "", "remote_index": "4809", "power": "1", "temp": "18" , "mode": "1", "wind": "1" }.
Yes. Which parameters to calibrate is determined by the device.
Yes. PIR sensors can wake up low-power doorbells.
The open straight line distance is about 15M.
IP cameras (IPCs) support the adjustments of brightness, contrast ratio, sharpness, wide dynamic range (WDR), and anti-flicker. To implement these adjustments, make sure that they are supported by your IPC. You can adjust these image parameters based on the scenarios.
Yes. You can set a low-battery threshold and the corresponding alert message. When the battery level is below the threshold, a low-battery push message is sent to the app.
Yes. You can contact your Tuya project manager to configure this function.
No, Tuya-powered IP cameras (IPCs) do not support HomeKit.
Two, which are event recording and non-stop recording. In event recording, a video is recorded after an event alert is triggered on the device. In non-stop recording, the camera records a video continuously.
When adjusting the brightness or color temperature through the UI interface of the mobile phone, the corresponding status of the light can be displayed in real time.
After the trial version of the app expires, editing and use are not supported. If you need to continue using it, please click Purchase directly, or click the following link to purchase the corresponding app: https://www.tuya.com/vas/tmpl/apply?code=OEM_APP_CREATE. Note: The trial version of the app is valid for only one month and cannot be used to directly perform operations such as app launch. It can only be used for testing.
After the Beacon device is connected to the gateway and accessed to the cloud, it can be remotely controlled.
Dear user, we are sorry for your inconvenience. The pictures and videos captured by the camera are stored for 30 days, and other information is stored permanently until the user stops using the account.
Dear user, we are sorry for your inconvenience. Ordinary home cameras are indoor smart devices, and are not waterproof. Using them outdoors without any cover may expose them to rain or moisture, which may damage the electronic parts.
Dear user, it is not supported to be recovered, thank you for your understanding and support.
Dear user, not all camera devices support the NVR and DVR functions. If your device supports it, you can find the option to set the NVR and DVR function in the device's setting page. If there is no option to set the NVR and DVR function, it means your device does not support NVR and DVR functions.
This is not a mechanical fault. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound.
Dear user, we are sorry for your inconvenience. Whether the product is waterproof is determined by the manufacturer, you need to ask the seller, thank you for your understanding and support.
To prevent quick battery consumption or incorrect triggering, do not install the vibration sensor in places where it will be triggered at an extremely high frequency.
The distance can be up to 20 meters if there is no solid wall between them.
A CR2032 button battery powers this device.
To avoid magnetic interference on the sensor, do not mount it on a magnetic surface such as a metal doorframe.
Dear user, we are sorry for your inconvenience. After a temperature and humidity sensor reports a communication failure three times, the app determines that it is offline after 12 hours. If the gateway is powered off or disconnected from the network, the PIR motion sensor will be displayed as offline in the app within 3 minutes. After the gateway is reconnected, the detector will be online within 30s.
To prevent quick battery consumption or incorrect triggering, do not install the temperature and humidity sensor in places where it will be triggered at an extremely high frequency.
Yes. However, a temperature and humidity sensor is not waterproof. Ensure that no water or detergent enters the ventilation holes of the sensor.
Dear user, there are usually the following reasons for the device offline, you can check accordingly: The gateway is offline. The device is powered off. The device is too far away from the gateway.
The sensor should be installed in an area where water leakage is likely to occur. Do not install the detector in areas with rainwater, oil fumes, or water vapor. Do not install the detector in areas where water has already submerged.
A vibration sensor can detect vibrations, tilts, and drops.
If the vibration sensor is triggered once a week, the battery can last for about two years. If it is triggered five times a day, the battery can last for one year. We recommend that you replace the battery within 24 hours when it is low to ensure normal use.
No. A motor can control only one curtain.
Soft white corresponds to 19%.
Hello, cool white corresponds to 33%.
You can now configure the minimum and maximum values of color temperature in Voice Control.
Hello, cool white corresponds to 40%.
A cycle timer is mainly used to manage repetitive tasks, such as indoor plant lighting and lighting scenario control.
Dear user. You can click on the device in the App and select the scene. You can see that there is a "music mode" in the scene selection. This will change the color according to the sound changes near the light (if you can't find the option of music mode, it means your device does not support this function). Thank you for your support and understanding.
When the communication signals between a smart wall switch and a gateway are weak, the smart wall switch may go offline. If one wall is between a smart wall switch and a gateway, ensure that the distance between them is within 5 m. If there are multiple walls, we recommend that you add gateways or shorten the distance.
Dry contact motors are generally triggered by pulse signals, emitting a pulse when turned on and another pulse when turned off.
infrared_id is the device id of the universal infrared remote control.
The air conditioner does not report the status, and the data returned by the API is taken from the last command sent by the infrared remote control device.
Yes.
In the released no-code solutions, the energy consumption is for the whole circuit, including the multi-outlet power strip solution.
Because the atmosphere products like strip lights correspond to the Beacon atmosphere remote controller, and other solutions like lighting use the Beacon universal remote controller. Therefore, when creating Beacon remote controller solutions, it's important to choose the correct solution.
Matching the corresponding brand remote control, and the mobile phone can control the corresponding home appliances (TV, set-top box, air conditioner, etc.) regardless of the end of the world. Support remote control learning, some buttons are not easy to use, learn a button to enter, it can still be used. It supports multi-platform audio control, move your mouth to say: I want to see the central set, turn on the air conditioner; smart speakers do things for you.
The series resistance of the infrared emitting tube can be appropriately reduced according to the actual requirements, and the emission current of the infrared emitting tube can be increased before testing.
For white lights or the lights with an initial state of white light (except RGB lights), when the sleep mode is triggered, only the brightness changes, and the color temperature remains unchanged. For RGB lights or the lights with a customized initial state of multicolor light, when the sleep mode is triggered, the HSV brightness is changed gradually to 0.
If the sub-device does not require networking, the remote control does not need to be networked either. The remote control can directly pair with the light after matching the codes. Once the codes are matched, the remote control can control the light.
1、Please log in Apple Member Center，select “Certificates, IDs & Profiles” as below. 2、It is recommended to delete the previously created certificate before and re-creat it to avoid Selection error to be happened during operation. Select Certificates，find the previously created certificate on the right. The push certificate is the package name display of the App, and the release certificate is the name of the developer. It can be judged from the expired time. There may be multiple identical release certificates and it can be deleted if it can't be judged by the expiration time, the certificate deletion will not affect the APPs that have already been uploaded. 3、Click “Revoke” for the certificate to be deleted，continue to click Revoke. 4、Configuration file is the same，click Provisioning Profiles -Distribution，find App Configuration file on the right. Delete it firstly and re-create it. 5、After the certificate deleted, please refer to the certificate manual for further process. (https://developer.tuya.com/en/docs/iot/ios-push?id=K989rskj262hu) Set up CRS file of the manual, please do it step by step according to the manual.
Yes, Tuya's floodlight solutions support PIR sensitivity settings.
A maximum of six favorite points can be added to a pan-tilt (PT) camera.
Pan-tilt (PT) cameras support two location-based patrol modes: panoramic patrol and favorite point patrol. In panoramic patrol, a PT camera patrols all monitoring areas repeatedly. In favorite point patrol mode, a PT camera patrols all favorite points repeatedly and stays at each favorite point for 10 seconds.
By default, pan-tilt (PT) cameras stay for 10 seconds at a patrol point.
After the service expires, the device stops uploading new video data to the cloud, and the video data that has been uploaded to the cloud will be cleared day by day according to the video life cycle rules specified in the service. For example, a user purchased a 7-day event storage monthly package for the device on January 1, 2020. Before January 31, 2020, the device will continue to upload video content provided that the device is not unbound and the device remains online. All video content is stored for 7 days, and users can view the video from 12:00 on January 3 to 12:00 on January 10 at 12:00 on January 10th. When the service expires but the user does not renew in time, the device will no longer upload video content, but the user can still view part of the video content uploaded by the device before the service expires before February 7, 2020.
If end users of your own App and Tuya App directly order cloud storage services through the smart camera products under your account, they will receive a certain percentage of the actual payment amount of the cloud storage business end users.
Hello, warm white corresponds to 22%.
Hello, soft white corresponds to 22%.
Typically, security surveillance sensors and health and sports products can be made low power.
No, direct connection is not supported.
Dear user, we are sorry for your inconvenience. Not all cameras have embedded batteries. To use cameras without batteries, you must connect them to an external power supply. If you need to take a camera out, use a mobile power pack to supply power to it.
No. However, you can use the home or sharing feature to share a smart camera with others.
Dear user, the cloud storage is mainly an event storage, which means that only event will be recorded and saved only when the camera detects movement.
Dear user,you can share the device with your home members through the "Home" function in the App, or you can share it with other non-family members separately.
Yes. After connecting a smart door lock to a gateway or a device with gateway functionality, you can asSoCiate the smart door lock with other devices, remotely view unlocking records, and receive alarms for lock picking attempts or low battery level.
No. To use a smart wall switch, you must connect it to a gateway.
The temperature precision of this device is ±0.3°C, and its humidity precision is ± 3%.
The distance can be up to 20 meters if there is no solid wall between them.
When the environmental temperature changes abruptly, for example, you move the sensor from outside to inside in winter, the sensor requires time to calibrate the values. View the values after 20 minutes. In addition, if you hold the sensor on your hand, your hand's temperature and sweat will affect the sensor's measurement results.
You can use a coin or a screwdriver to remove the battery cover at the bottom of the device by turning it anticlockwise. Replace the battery, and then put the battery cover back in place and close it by turning it clockwise. For details, see instructions of the PIR motion sensor.
Dear user, there are usually the following reasons for the device offline, you can check accordingly: The gateway is offline. The device is powered off. The device is too far away from the gateway.
The product consists of a sensor body and a magnet. It generates a signal within the range of the magnetic field, and generates a different signal when the magnetic field disAppears. The different signals determine whether the door/window opens or closes.
To avoid magnetic interference on the sensor, do not mount it on a magnetic surface, such as a metal doorframe.
Objects vary in materials, thickness, and structure. The vibration sensor may detect different accelerations when the same action or pressure is Applied to different objects. The vibration sensor can be easily triggered on some objects and hard to be triggered on other objects. To resolve this issue, set different vibration sensitivity values for different objects in the App.
TuyaSmart supports storing device records in the cloud for six months.
A CR2032 button battery powers this device.
Dear user, we are sorry for your inconvenience. After a vibration sensor reports a communication failure three times, the app determines that it is offline after 12 hours. If the gateway is powered off or disconnected from the network, the water leak detector will be displayed as offline in the app within 3 minutes. After the gateway is reconnected, the detector will be online within 30s.
Dear user, we are sorry for your inconvenience. After an SOS emergency button reports a communication failure three times, the app determines that it is offline after 12 hours. If the gateway is powered off or disconnected from the network, the PIR motion sensor will be displayed as offline in the app within 3 minutes. After the gateway is reconnected, the detector will be online within 30s.
Dear user, there are usually the following reasons for the device offline, you can check accordingly: The gateway is offline. The device is powered off. The device is too far away from the gateway.
Dear user, we are sorry for your inconvenience. The distance can be up to 20 meters if there is no solid wall between them.
TuyaSmart supports storing device records in the cloud for six months.
Yes, the two groups are independent.
The scope of services provided by video cloud storage is composed of three parts: "video life cycle", "video upload rule", and "service validity period". In the description of the service package, "Monthly Event recording for past 14 days" means that the recording life cycle is 14 days, the recording upload rule is event trigger, and the service validity period is one month. (1) The video life cycle refers to the time during which the video uploaded to the cloud can be retained in the cloud. If the life cycle of the video is 14 days, the cloud will retain the data uploaded by the device in the past 14 days, and automatically clear the data on the first day on the 15th day and start uploading new data, and so on. During the validity period of the service, users can view the videos of the past 14 days (exclude the cases where there is no data in the cloud when the service was first purchased, the device cannot upload data when offline, and the device cannot upload data when it is damaged). (2) The video upload rule refers to the rules for the device to determine when to upload the video to the cloud. The current recording rule is to upload the video to the cloud when the device detects a change in the video screen, and all the recording content of the actual event will be recorded. (3) The service validity period refers to the number of days the service will last after the user purchases it. When the user places an order and the payment is successful, the service starts timing. During the service validity period, the device will upload video data to the cloud under normal working conditions. When the service expires, the device stops uploading new video data to the cloud, and the video data that has been uploaded to the cloud will be cleared day by day in accordance with the recording life cycle rules specified in the service.
Daylight white corresponds to 50%.
warm white corresponds to 13%.
White corresponds to 33%.
Daylight white corresponds to 55%.
The concept of a single code is that the remote control (generally without a display) emits the same infrared code every time the same button is pressed, and only controls a single function code. For example: TV's digital buttons, channel +/- are all single numbers, the function of channel +/-, the remote control itself has no corresponding status, the TV will execute a single (number, channel +/-) after receiving the infrared code function.
The following situations belong to the special code status: 1. The infrared codes emitted by the same button are different when pressed once and twice; 2. The hardware frequency does not match. For example, the hardware infrared receiving frequency is 38kHz, and the frequency of household appliances is 56kHz, which causes unsuccessful custom learning; 3. The remote control code is extremely long, such as over 3000 bytes, etc.
IP cameras (IPCs) can be integrated with the following devices: compact security cameras, pan-tilt (PT) cameras, video doorbells, visual intercom systems for buildings, low-power video doorbells, low-power battery-operated cameras, video pet feeders, baby monitors, floodlights, network video recorders (NVRs), video base stations, and more. For more information, contact your Tuya project manager.
IP cameras (IPCs) support the following stream definitions: traffic saving, standard definition (SD), high definition (HD), full high definition (FHD), and ultra HD. The default definitions supported by IPCs are SD and HD. You can contact your Tuya project manager to configure the definitions.
No. You can bind an IP camera (IPC) to only one app account. However, you can share an IPC with other app accounts that belong to the same region.
IP cameras (IPCs) support infrared night vision and shimmer full-color night vision. You can integrate the night vision function based on the capabilities of your IPC.
IP cameras (IPCs) support the following two talk modes: one-way talk and two-way talk. One-way talk allows voice collection either from the device or the app at the same time. Two-way talk allows voice collection from the device and the app at the same time.
The default value in the IoT platform json configuration is 100%, which means the maximum power limit of the color light mixing is limited to 100% of the maximum output power of a single route (i.e., one time), that is, the power within one time of a single route light power is not limited, and exceeds the limit to 1 time power; The maximum setting value in the IoT platform json configuration is 200%, which means the maximum power limit of the color light mixing is limited to 200% of the maximum output power of a single route (i.e., two times), that is, the power within two times of a single route light power is not limited, and exceeds the limit to 2 times power;.
When the App turns off the lights, it turns off some power paths in the circuit to achieve low standby power consumption.
The frequency of the switch, every time the switch operates, it must be closed within 5 seconds after power on, there is no restriction on the maintaining time of the switch off.
Tuya provides the OEM App service for you to customize your self-branded app and the control panel quickly. This service features a short development period, small investment, and convenient maintenance and update. Tuya also provides app SDKs for you to develop apps. However, the labor, capital, and maintenance costs are high.
Yes. Tuya's floodlight solution supports single-PIR, dual-PIR and triple-PIR control.
Support 4 directions, namely: up, down, left, right, which can be docked according to the device capabilities.
Yes. To preview multiple channels, click Multi-view Preview under the NVR device list. The multi-view preview function allows users to preview videos from four channels simultaneously.
Dear user, we are sorry for your inconvenience. Regarding what you said, we are very sorry to tell you that only the devices with a memory function can restore the state after power is restored. And whether to add a memory function to the product is up to the manufacturer. We recommend that you also send a feedback to the manufacturer to express your suggestions for the product. Note: If the smart device is plugged into a smart SoCket, or a smart switch. Once you turn off the smart SoCket and smart switch, the connected smart devices will also re-enter the network distribution state due to a complete power failure, and devices without the memory function cannot automatically connect to the network and restore the state they were in before the power failure.
No, multiple gateway networking is not supported.
Dear user, we are sorry for your inconvenience. Please check in the following ways: The weather factors such as "sunrise and sunset" in the automation are the data that from the third-party weather platform. It is also related to factors such as the home location selected in the App. If your time zone and home location are set incorrectly, the "sunrise and sunset" time will also be affected. Similar to the weather change on the user's mobile phone interface. If you are not satisfied with the "sunrise and sunset" time, you can add a delay or advance time when setting the "sunrise and sunset" (range 5 minutes to 5 hours) Thank you for your understanding and support! Related knowledge: How to create a scene with the light bulb turned off when you go to work and lit up after get off work?
Dear user, we are sorry for your inconvenience. The Cloud Storage for Videos service provides cloud storage for videos of smart cameras.
Dear user, we are sorry for your inconvenience. No, after a service package expires, the remaining number of phone notifications will be reset to zero.
Usually, on the lock screen, go to system settings and navigate to user management. Add/delete administrator/member cards according to the instructions provided in the user manual. Once the card is set up, swipe it in the middle of the screen. The motor will start, and you can turn the handle to open the door.
Dear user, if you do not find an obvious reset button on your camera, please check whether there is a pinhole button on the camera. Some manufacturers make the reset button into a pinhole button due to product design.
Dear user, we are sorry for your inconvenience. Currently, our App doesn't support this feature.
The specific steps to turn on or off the privacy mode/sleep mode of the camera may vary depending on the camera model and manufacturer. Here are some general steps: Open the camera’s application. Find the camera device you want to set in the application. Click on the device to enter the device’s detailed page. On the detailed page, there is usually an option like “privacy mode” or “sleep mode”, click to turn it on or off.
If one wall exists between a smart wall switch and a gateway, the distance between them can be 5 m to 7 m. If there are multiple walls, we recommend that you add gateways or shorten the distance.
This product is designed for indoor use only. Do not install it near air outlets, such as fans, windows, or air-conditioner outlets. Hot airflows and moving objects may cause inaccurate readings. Do not expose it to heat sources because they may undermine the accuracy of sensor readings and even damage the sensor.
To avoid magnetic interference on the sensor, do not mount it on a magnetic surface such as a metal doorframe.
TuyaSmart supports storing device records in the cloud for six months.
Dear user, this is because the infrared control codes of the two devices are likely to be exactly the same, and the two devices are likely to be in the same room, so the commands issued by the universal remote control are also received and executed by the other device.
Confirm whether your network is normal. Make sure that the infrared home appliances and universal remote control are not blocked because the infrared light cannot pass through the wall. Whether the brand and model of the device in the App are selected correctly.
Yes. In scenes with high security requirements, we recommend that you choose phone or message notification in Automation.
The signal coverage depends on the placement of the gateway/router and the distance between it and the sub-devices. For environments such as large flats and villas, more than two gateways/routers are required.
Dear user, we are sorry for your inconvenience. After a device is reset, the device is removed from the App automatically (which is not true if the device such as a camera is forcibly bound to the App). In such case, the mobile phone cannot control the device any longer and other mobile phones can connect to the device.
Yes, the wireless gateway supports the local linkage.
It may be the master control was switched, the power strip can be controlled as a whole or individually control on the third-party App.
https://youtu.be/Qhz5RRJj7Pw If you find that the application does not take effect after you modify the products on the IoT platform, you can try to clear the App cache and test again. Here's how you can do it: Step 1: In the lower right corner of the homepage, click the "Me" icon. Step 2: In the upper right corner of this page, click the "settings" icon. Step 3: At the bottom of the "settings" page, you can see the actual storage occupied by the cache. Click the label "Clear cache". You did it!: After a brief wait, a success message will pop up. And the cache memory reads "0.00M" Step 4: Finally, you need to exit the application and reopen it. Then perform the device pairing or scan the QR code to preview. If the content of the device control panel is not synchronized in time in the following scenarios, you can clear the app cache and try device paring again or scan the QR code to preview 1. when you replace the panel in the development and testing phase. 2. when you publish the panel by using the visual editing function on panel studio. 3. when the customized panel is released onlin.
Sigmesh contact sensor does support tamper-proof.
Analysis: The unbinding option is used to revoke the binding relationship between a device and the cloud and retains the device data in the cloud. The unbinding and clearing data option is used to revoke the binding relationship between a device and the cloud and clears all device data in the cloud.
（1）The cloud storage for videos service stores data in smart cameras under your account to the cloud. （2）Users can purchase the service as needed to store IPC videos on the cloud for playback at anytime without needing to worry about device damage or purchase microSD cards.
Soft white corresponds to 27%.
Warm white corresponds to 22%.
Cool white corresponds to 70%.
Yes. The categories supported by Google can be found on Voice Platform. Operating documentation for Voice Platform：https://developer.tuya.com/en/docs/iot/voice-studio-tutorial?id=Ka61npbxxea83.
The concept of the composite code is that the remote control (with status display screen) emits a different infrared code every time the same button is pressed, and generally some corresponding status (such as temperature, mode, wind speed, etc.) is in it. For example: the air conditioner's temperature +/- button, every time it is adjusted, the status of the display will change, and the infrared code sent will also change accordingly, so that the air conditioner host can accurately execute the corresponding temperature and synchronize with the remote control. Therefore, some status information is attached to the composite code, such as temperature, mode, wind speed, etc. The controlled device can recognize these statuses and switch to the corresponding status accurately.
The infrared remote control of Tuya supports the "38K band infrared code" remote learning.
Weak binding allows an already paired device to be paired again without unpairing first and without any notifications, which poses security and privacy risks. IP cameras (IPCs) involve audio and video capabilities and therefore do not allow weak binding.
Yes. The app provides the loop overwriting option. You must integrate the loop overwriting function with your IP camera (IPC).
Yes, 4G IP cameras (IPCs) can display signal strength. To implement this function, you must configure the required DPs. For more information, contact your Tuya project manager.
Yes, IP cameras (IPCs) support motion detection.
No, you cannot share an IP camera (IPC) across account regions.
No, they do not require gateways.
Yes, the main light of the dynamic gateway light will be dynamically adjusted, and if the signal is poor, it will connect to other gateway lights.
Tuya does not provide a code library, you can not get the code library, but you can access and control the infrared device through the Yunyun docking infrared interface API.
Yes, Tuya-powe.red NVRs allow users to view live video on Google Nest Hub and Amazon Alexa.
Support.
Equal to or less than 200.
Dear user. Our device is bound to your App account, so even if you change your mobile phone or mobile phone system, you only need to log in to your account in the App to continue using all the devices in your account. If you want to use a new account to control the device, you need to manually remove the devices in your previous account one by one (especially for strongly bound devices, such as door locks, doorbells, cameras, etc., otherwise you cannot readd those devices in your new account), and add them one by one in the new account . Note: The App does not support the transfer of data in the account, such as: timing settings, Tap-to-Run, automation, device linkage, etc.
In smart lock products, there is a "state of opening and closing" which indicates whether the door is closed or not. In the app, this is generally shown as an icon and text saying "Door Open/Door Closed." This feature relies on the sensor equipped in the lock hardware. Some locks use an electronic lock body with a monitoring function for the door's state of opening and closing, or they may have a door magnet function. In such cases, you can see this status in the app and there may be additional features like "timeout reminder for unclosed door" and "door ajar reminder." If the app can display the door's open/close status but lacks reminders, you can create automation scenes in the app. One of the pathways is: when the device state changes (door lock) - alarm - timeout unclosed door - send notification reminder - message center. This allows for app notifications about doors being left unclosed. If the lock hardware does not have a sensor to detect if the door is closed, the related status cannot be viewed in the app. In such cases, it is recommended to develop a habit of lifting the door handle from the outside before leaving.
This device must have been bound to your mobile phone. For security reasons, the device cannot be removed through hardware reset. You must first remove it from TuyaSmart.
Cameras only support 2.4 GHz networks and do not support 5 GHz networks. Cameras do not support public wireless networks certified by using a verification code from mobile phones or other verification methods.
Dear user, we are sorry for your inconvenience. Please confirm that your device clearly supports HD / 1080P mode. If it supports but cannot maintain HD / 1080P mode, it means that the camera detects that your network quality is poor or the remaining capacity of the SD card is insufficient, so the camera automatically switched back to a lower quality mode. Thank you for your understanding and support.
Dear user, we are sorry for your inconvenience. If the video saved in the Micro SD card is stuck and unclear, it is because the writing speed of the memory card does not meet the standard, so only low-quality video can be saved. We recommend that you use a Micro SD card dedicated for cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and the saved video will not be stuck or unclear. In addition, 8 GB to 128 GB cards are supported based on the camera model.
Six days. When a camera records videos 24 hours a day, an 8 GB memory card can be used for 18 hours, a 16 GB memory card for 36 hours, a 32 GB memory card for 3 days, and a 64 GB memory card for 6 days.
The steps to adjust the video resolution of a smart camera may vary slightly depending on the brand and model of the camera. Here are the general steps: 1. Open the camera's app: First, open the app that comes with your smart camera. 2. Select the corresponding camera: If you have multiple cameras, find and select the one you want to change the resolution of. 3. Open the settings: In the app, look for options like "Settings", "Device Settings", "Camera Settings" and so on. This is usually in a menu, which may be indicated by a few dots, a gear, or a similar icon. 4. Find the video settings/resolution settings: In the settings menu, find the settings related to video or image quality. This may be labeled as "Video Settings", "Resolution", "Video Quality" and so on. 5. Adjust the resolution: In this setting, there should be options to change the resolution. This usually has a few preset choices. 6. Save and exit: After choosing a new resolution, make sure your choice is saved, and then exit the settings. Some cameras may need to restart to apply the new settings. When making these changes, be aware that higher resolutions will use more storage space and may increase the network bandwidth requirements (if you watch live video or save video to the cloud via the network). Please choose the appropriate settings according to your specific needs.
Dear user, we are sorry for your inconvenience. Do not mount it on a magnetic surface such as a metal doorframe. Ensure that the sensor body and the magnet are installed within a distance of 20 mm.
Dear user, we are sorry for your inconvenience. After a magnetic door/window sensor reports a communication failure three times, the app determines that it isoffline after 12 hours. If the gateway is powered off or disconnected from the network, the water leak detector will be displayed as offline in the app within 3 minutes. After the gateway is reconnected, the detector will be online within 30s.
You can use a coin or a screwdriver to remove the battery cover at the bottom of the device by turning it anticlockwise. Replace the battery, and then put the battery cover back in place and close it by turning it clockwise. For details, see instructions of the PIR motion sensor.
To prevent quick battery consumption or incorrect triggering, do not install the PIR motion sensor in places where it will be triggered at an extremely high frequency.
The vibration sensor is triggered when it detects a vibration or fall. When a device vibrates or falls, the built-in acceleration sensor will detect the acceleration value and identify whether the device is undergoing a vibration or fall. When the device falls, it also vibrates and multiple messages will be generated. When the sensor detects consecutive vibrations, it sends alarms every three seconds.
iOS will store the saved screenshots and videos in the photo album of our App. You can export the files in our App photo album to the iPhone's system photo album By default, Android will generate a "Camera" folder in your phone's asset management folder. Screenshots and videos will be saved there (different folders are generated for each device).
A device may go offline in TuyaSmart for the following reasons: 1. The gateway is offline. 2. The device is powered off. 3. The device is too far away from the gateway.
Please check whether there is any spoiled food in the refrigerator, whether the refrigerator has not been cleaned for a long time, and whether any strong-smelling food has not been packaged.
Please check whether the refrigerator is placed smoothly, whether the fasteners are loose, whether the refrigerator touches the wall, whether the compressor is in contact with other objects, whether the refrigerator accessories are placed correctly, whether the voltage fluctuation is too large. If all above results are OK, please contact the seller for after-sales service.
It is recommended to check whether the power supply is correctly connected, 5V1A power adapter is needed to connect, not directly connect with USB.
Yes.
Support.
If the page cannot be opened, please go to the firewall to set the open port: 3000 prompts Request fail error, please open the port: 58880 Install and activate the edge gateway: https://developer.tuya.com/en/docs/iot/install_active?id=Kaktuw9uebwnh.
The validity period is 3 months, and you can apply for it again after expiration.
The online status of sub-devices under the infrared remote control is related to the online status of the infrared remote control device. If the remote control device is offline, the sub-devices will also be offline. If the remote control device is online, the final online status will be displayed according to the current status of the sub-device, and the mechanism is similar to the online status logic of sub-devices under the gateway.
In order to better enhance the AI service experience, Tuya has designed a variety of creative features based on the cloud model, such as cloud storage for cloud frames, IR code library for gateways, file transfer for laser robot vacuums, and low power consumption for IPCs. These capabilities are collectively referred to as advanced cloud services.
3 to 10.
The "session has expired, please log in again" error may be caused by password change, account logout, user has not logged in for a long time, and the application does not allow multiple device logins. Register in SetOnNeedLoginListener in Application to monitor. When the event is monitored, jump to the login page and let the user log in again Reference: https://developer.tuya.com/en/docs/app-development/usersession?id=Ka6a9oalhcyua.
Place the filter capacitor close to the IC pin. Ensure that the IR emitters are evenly distributed. We recommend that you place one emitter perpendicular to the PCB and on the outer ring, place an emitter every 60 degrees and each a 30-40 degree angle to the PCB. Use at least a 0805 resistor. Ensure that power supply filtering and direct sunlight prevention are implemented for the IR receiver.
When the device is of plugplay type, you can choose to skip entering the Wi-Fi password and go directly to the network.
Yes, pan-tilt (PT) cameras support zoom-in and zoom-out.
Pan-tilt (PT) cameras support two time-based patrol modes: all-day patrol and scheduled patrol. In all-day patrol mode, a PT camera patrols specified points all day long. In scheduled patrol mode, a PT camera patrols within the specified period of time. All-day patrol may bring great stress to hardware devices, so it is recommended that users exercise caution when putting the camera in all-day patrol mode.
No, pan-tilt (PT) cameras patrol all favorite points by default.
Yes, if they support temperature and humidity sensors.
White corresponds to 40%.
Hello, daylight white corresponds to 50%.
Hello, white corresponds to 50%.
Different platforms define different instructions and interactions to connected devices. For example, if you issue an instruction to Google Home and Amazon Echo to adjust the color and brightness of the LED bead on a light, the results are different.
Dear user, we are sorry for your inconvenience. when your service package expires and you do not renew it, your device stops uploading video data to the cloud and your video data will be deleted from the cloud day by day based on the lifecycles defined in your service package. You can purchase cloud storage service based on your requirements. For example, if you purchase a 7-day event package, the cloud stores your videos from the latest seven days and deletes the videos that have been stored for longer than seven days.
No. A smart camera works only when it is connected to a network.
Dear user, we are sorry for your inconvenience. It is because smart bulb needs to maintain its connection with internet when you switch it off, therefore there is still a weak electric current flowing through the bulb after it is turned off. But if your Lamp holder has a poor compatibility, it will cause there is a strong electric current flowing throug the bulb after it is turned off, so the bulb will light up slightly.
A white bulb looks brighter than a colored bulb because the colored bulb has a hue of a color that refracts some light from the bulb.
Yes. After you connect a smart SoCket to a third-party smart speaker, you can voice control the smart SoCket.
Dear user, there are usually the following reasons for the device offline, you can check accordingly: 1. The gateway is offline. 2. The device is powered off. 3. The device is too far away from the gateway.
To prevent quick battery consumption or incorrect triggering, do not install the sensor in places where it will be triggered at an extremely high frequency (more than 100 times every day).
Upon successful net pairing, the sensor reports its status. It then takes samples of the environment every five minutes. When the ambient temperature exceeds the preset value of the sensor by 0.6°C or the humidity exceeds the preset value by 6%, the sensor will send an alarm to TuyaSmart. Regardless of whether the temperature or humidity exceeds the preset thresholds, data will be synchronized to TuyaSmart every 30 minutes.
After a water leak detector reports a communication failure three times, the app determines that it is offline after 12 hours. If the gateway is powered off or disconnected from the network, the water leak detector will be displayed as offline in the app within 3 minutes. After the gateway is reconnected, the detector will be online within 30s.
When moving the refrigerator, please unplug SoCket from the power outlet, remove stored goods and accessories to prevent damage to the refrigerator or personnel injury; Remember not to put the refrigerator upside down or horizontally, when it is necessary to tilt, the tilt of the body to the ground should be greater than 45°, never grab the door and various pipes as force parts when lifting the refrigerator.
Please check whether the temperature setting is high, whether the refrigerator is close to the heat source or poor ventilation, whether the door is not closed tightly or the door is opened too often, put too much or too hot food, food is piled up near the temperature-sensitive head. If all above results are OK, please contact the seller for after-sales service.
Hello, please pay attention to the following points during use to avoid accidents: When you go to shower, you should test the temperature of the hot water with your hands before it can splash on your body to prevent burns; Do not touch the smoke exhaust pipe and surrounding parts with your hands during the operation of the water heater to prevent burns; Do not let people who do not know how to use the heater alone; Keep the space where the water heater is located with ventilation and air circulation to prevent poisoning.
The default IP address of Tuya's gateway is 192.168.1.254.
When the App and gateway are in the same LAN, App control commands are preferentially sent through the LAN.
After a gateway is removed, its sub-devices are also removed. After all the sub-devices are removed, the sharing relationship of the gateway is not affected. The gateway is still in the shared device list.
Yes.
No, there is currently no mandatory requirement in China. If you have any needs, you can contact BD for consultation.
Yes,it can support.
Gas water heaters are generally divided into four categories: flue-type, forced exhaust type, balanced type and outdoor type. Flue-type combustion of the air required from the interior, through the exhaust pipe under the natural pumping force to exhaust the smoke to outdoor, generally with small liters, more safety hazards, which has begun to be eliminated; Forced exhaust type combustion of the air required from the interior, under the action of the fan, through the exhaust pipe forced exhaust gas to the outdoor, with a higher safety factor; Balanced type combustion of the air required and exhaust gas are taken from the outdoor, with a higher safety factor, can be installed in the bathroom. Outdoor type can only be installed outdoor and has the highest safety factor.
Yes. In scenes with high security requirements, we recommend that you choose phone or message notification in Automation.
This cannot be added independently on the platform, you can submit a ticket for processing.
There is no power restriction for the mixed-color light power during production testing of RGB light strips.
DP28 delivers the real-time light status when you adjust the brightness, color temperature, or color.
The brightness detection is used to set the corresponding environmental options, so that the lamp will be automatically turned on when the specified level of brightness is detected in the environment.
The brightness of the color light is controlled by the V in HSV, where V represents the brightness, and the value range is 0-1000.
Universal remote control signals are infrared signals that do not go through walls.
Turn on/off lights in the app Adjust the color and brightness Switch mode Turn on music lights Set countdown and timers for automation scenes.
No, it is multiple devices. For example,three-way power strip, there are 4 devices in the 3rd party platform display stand, a master switch and 3 sub-switches.
A maximum of four preset points can be added to a pan-tilt (PT) camera.
Yes. To implement this function, ensure that your pan-tilt (PT) camera supports this function and the related algorithms.
Tuya's NVR solutions support 4-channel, 8-channel, and 16-channel NVRs.
Tuya's NVR solutions support SD cards and HDDs.
Yes.
By pressing the key to quickly reset, it effectively avoids the difficulty and complication of resetting some devices during the construction process, thereby improving the construction efficiency.
Google's color temperature K-values are shown in the chart below: Currently you can customize the minimum and maximum K-values, and the customization will be converted to equal ratio .
Hello, warm white corresponds to 30%.
You can view it on Voice Control.
Alexa's color temperature values are shown in the chart below: Currently, you can customize the minimum and maximum K values, and the customization will be converted to equal ratios.
【Trigger scene】 First set the scene in the App, then discover devices; the settings in the App will Appear in the Alexa App's Scene list. Alexa, turn on scene name -------------------------- trigger scene Different types of devices can operate different voice commands. The common ones are as follows: 【switch SoCket】 Alexa, turn on the device name -------------------------- Open the device Alexa, turn off device name -------------------------- Switch off device (Slots, multi-switch products support sub-control, after each custom name on the App, each jack will be displayed on the Alexa App. 【Lighting】 (Control command and lamp type): Alexa, turn on the device name ————————————— Turn on the light Alexa, turn off device name ————————————— Turn off the light Alexa, set device name to percentage —————————— Set the brightness of the lamp (calculated in percentage of brightness) Alexa, brighten/increase Device Name ——— — — Brighten the lamp by 25% (this percentage is required by NAC certification) Alexa, dim/decrease device name ——— — — Dimming the lamp by 25% (this percentage is required for NAC certification) Alexa, set device name to color name ——— — — set the color of the light Alexa, set device name to color temperature name --- --- set the color temperature of the lamp Alexa, make / set device name warmer ——— — — Warm the lights Alexa, make / set device name cooler —————— Cool the lights 【Air conditioners and heaters】 (temperature control equipment): Alexa, turn on the device name ————————————— Open the device Alexa, turn off device name ————————————— Shut down the device Alexa, set device name temperature to value degrees —————————— set temperature (supported temperature range can be pressed according to customer's standard definition) Alexa, increase device name temperature ———————— temperature increase 1 degree Alexa, decrease device name temperature ———————— temperature down 1 degree Alexa, what’s the temperature of the device name; Alexa, what’s the device name.
Yes. After you add a camera to the App, ensure that the camera is online. You can then view the camera screen in the App anytime, anywhere.
If this hAppens, it could be due to the following reasons: checking whether all the floor sensors with SoCket loose/fallen; Gently breaking the floor sensor wire with your hand to check if fallen off, if none of the situation hAppened, you need to contact aftersales to replace the motherboard; Checking if the floor sensor lens is obscured or sticky; replacing a whiter colored floor to run the sweeper. Observe if the left and right backward or red light alarm status still exist.
Dear user, this is an alarm sound after the camera is offline. Some camera manufacturers will add an offline alarm function to the camera. This function is configured by the manufacturer and we have no right to change it. If you have any questions about this, please give your feedback to the equipment seller for after-sales processing.
Yes. In scenes with high security requirements, we recommend that you choose phone or message notification in Automation.
Dear user, there are usually the following reasons for the device offline, you can check accordingly: The gateway is offline. The device is powered off. The device is too far away from the gateway.
Dear user, we are sorry for your inconvenience. Different temperature and humidity sensors may have a deviation in data accuracy. Generally, the temperature deviation is ± 1°C and the humidity deviation is ± 6%.
A device may go offline in TuyaSmart for the following reasons: The gateway is offline. The device is powered off. The device is too far away from the gateway.
Dear user, we are sorry for your inconvenience. The distance can be up to 20 meters if there is no solid wall between them.
Due to misoperations, the motor schedule may process incorrectly. You can view the schedule in the App and turn the motor on and off. Then, you can open or close the curtain through the App.
Dear user, we are sorry for your inconvenience. Since the sensor-type devices are low-power devices, they cannot be switched off. If the device disturbs your life, you can temporarily block the alarm information of the device in the notification.
Yes.
Yes, sub-device must be ready for network configuration.
Yes, it supports.
Yes, it supports.
Tuya's proprietary cameras do not support customizing siren sounds. If you are developing your own camera, you can choose standard DPs and develop this feature yourself.
Need a series resistance, the resistance value refers to the chip solution specification used.
You can implement redirection through route interception. The following figure shows the interception code. For more information about the routes, visit https://developer.tuya.com/en/docs/app-development/ipccamera?id=Ka8qhzhuq9anj#title-13-%E9%9D%A2%E6%9D%BF%E8%B7%AF%E7%94%B1%E8%A1%A8.
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