Browse the most common questions and expert answers about Testing and Certification on the Tuya IoT Platform.
To change the administrator account for the company space, you usually need to follow these steps: 1. Log in to your company space using the current administrator account. 2. Go to the "Authorization Management" page, click "Add Authorization" or set permissions for an existing account. 3. On the permission settings page, select "Administrator" as the role type and click "Confirm". For the operation of adding an authorized account, please refer to the document:https://developer.tuya.com/en/docs/iot/sub-account?id=K914jj4h334gx#title-3-%E6%96%B0%E5%A2%9E%E6%8E%88%E6%9D%83%E8%B4%A6%E5%8F%B7.
If the loading failure only occurs during multi-channel preview, it is related to the user's home network bandwidth. If the bandwidth is insufficient, loading too many device screens simultaneously may result in partial loading failures.
The device only supports SD cards in FAT32 format. If the SD card is in another format or the card is abnormal, a prompt will appear asking to format the SD card. Please ensure the SD card is formatted to FAT32. If the issue persists, please provide an operation video and upload the APP log for further investigation.
The voice access package supports all paid and free voice functions of the voice platform, including but not limited to Alexa, Google Assistant, SmartThings, Baidu Xiaodu, and Xiaomi Xiaoai. Once activated, the functions are permanently valid.
The reason is generally that the device and the phone time zones are inconsistent, or the switch between daylight saving time / standard time causes time desynchronization. Solution: Re-add the device to the network in the new time zone. If the time deviation is small and does not affect normal use, it can be ignored.
Hello, please follow these steps to unbind the device:App — Assistant — More assistants — My Services, find the corresponding Cloud Storage service, then click Unbind.
Method 1: On the device page, tap Service Center – AI inspection – More in the upper right corner – My orders. Method 2: On the App home page, go to Assistant – More assistants – My Services, then tap the corresponding service to view.
There is a daily limit on the number of SMS verification codes that can be sent. If the limit is reached, you need to wait 24 hours before trying to get the verification code again. We apologize for any inconvenience caused.
Purchase it in 【App】-【Assistant】-【SMS and Call Notifications】; You can check whether there is a relevant purchase path on the device details page - 【Settings】 in the upper right corner - 【Device Alarm Call and SMS Notification】 page; When you select 【Send notification reminder】 as the execution action in Smart - Create Scene, the App will pop up a purchase prompt; If you still cannot find the relevant path, the region your account belongs to may not support these two services. If you have any questions, you can provide feedback through the feedback channel.
You can tap Assistant More assistants My Services tap Order Add on the App homepage to bind/assign a device to Cloud Storage.
Method 1: On the device page, tap Service Center – AI inspection – find the corresponding subscription – tap the subscription to be canceled – then tap Unsubscribe. Method 2: On the App home page, go to Assistant – More assistants – Order Management – tap the subscription to be canceled – then tap Unsubscribe. Method 3: Contact the third-party payment platform to cancel the subscription.
You can use image cropping APIs, such as chooseCropImage, to crop images to reduce size or adjust width and height.
Below are the specific management steps for various service subscriptions. You can select the corresponding operation according to your needs: SMS notification / Phone notification subscription management Open the App, tap 【Assistant】 in the bottom menu bar; After entering the page, tap 【My Orders】 in the upper right corner; On the order page, select the 【Subscriptions】 option on the right; Find the SMS notification or Phone notification subscription order you need to manage, tap more details of the order to perform operations such as canceling auto-renewal. Video Cloud Storage subscription management Open the App, tap 【Assistant】 in the bottom menu bar; After entering the page, find and tap 【More assistants】; In More assistants, select 【Order Management】; Tap 【Subscriptions】 on the right side of the page; Find your Video Cloud Storage subscription order, tap more details of the order to perform operations such as canceling auto-renewal.
Hello, you can view the relevant call/SMS notification records on the phone and SMS notification service page (App - Assistant - SMS and Call Notifications) by clicking "View Alert".
You can tap Assistant More assistants Order Management Subscriptions Unsubscribe on the App homepage. You may also unsubscribe via a third-party payment platform; for specific operations, we recommend contacting the customer service of the third-party payment platform. Thank you for your understanding and support. Wish you a pleasant life.
Hello, after purchasing the phone/SMS notification service, you can use it in the following two ways: Create a notification scene: App — Smart — Tap "+" in the upper right corner to create a scene, check the preconditions according to the scene you want to be notified, add the phone/SMS notification reminder in the execution task, and tap Save; Set up device alert notifications: App — Me — Tap "Settings" in the upper right corner — App Notification — Tap "Phone Call" / "SMS Message" — Find the corresponding device, check the corresponding device alert points, and tap Save;.
Due to privacy regulations, and adhering to the principles of minimizing the collection, storage, and use of personal information and the necessity of providing products and/or services, the device/device group icon functionality in the Tuya All-in-One Apps (Tuya, SmartLife) will be restricted, prohibiting users from modifying device/device group icons. Note: Modified device/device group icons will not be altered. You can restore the default icons using the existing editing methods.
Home Owner Permissions: Only 1 home owner is allowed per home. Has full operation permissions and can set up administrators and custom members. Home Administrator Permissions: Can manage devices, smart scenes, rooms, and common members within the home. Common Member Permissions: Can only use devices and smart scenes. Restrictions: Cannot remove devices or edit smart scenes. Custom Member Permission Level: Lower than that of common members. Configuration Method: Device operation permissions are customized by the home owner. Scope: May only be allowed to operate specific devices, or operate devices under certain conditions.
Hello! Thank you for your inquiry. Since IoT SIM card plans are prepaid, data plans cannot be changed. If you currently have insufficient data, we suggest you purchase a new IoT SIM card with a larger data plan, or wait until your data allowance is restored next month.
GC stands for Grantee Code, which is a unique identifier assigned by the United States Federal Communications Commission (FCC) to companies applying for an FCC ID for the first time. Tuya's Grantee Code is 2ANDL. The Grantee Code is also part of the FCC ID, which consists of "Grantee Code + Product Code," with the Product Code defined by the applicant.
When the device is shared with you, it will appear in your home device list; if you have multiple homes under your account, the device will be synchronized and appear in the device list of all homes.
Device ID is the identifier of device data in the cloud and is usually not deleted. If you need to delete the device ID, you can submit a ticket and provide relevant device and account information for manual processing.
You can submit an order for WWT certification:https://www.tuya.com/vas/commodity/WWTCERTIFICATION,staff will contact you.
To set the voice assistant's door opening password in the Tuya app, ensure you have installed and logged into the Tuya app. For different voice assistants, you need to perform the following actions: 1. If you are using Aleax, open the Aleax app and set the password. 2. If you are using Google Assistant, complete the password setting in the Tuya app. Ensure the device is connected and online to successfully set the voice door opening password. After setting, you can unlock the door lock through voice commands.
The appearance of these two error codes is mainly due to the timing of network configuration operations or device communication issues. The following methods can quickly resolve them: Error code 135: This is caused by a timeout in communication between the device and the phone/app. It is recommended to restart the device and re-enter network configuration mode, keeping the phone close to the device (within 5 meters) to reduce obstructions. Error code 205800: This is caused by not configuring the network promptly after scanning the device (interval exceeds 30 seconds). It is recommended to click on network configuration immediately after scanning the device, without exiting midway or waiting for a long time. If the network configuration still cannot be completed after following the above methods, or if the device goes offline automatically after successful configuration, feedback can be provided through the app's feedback path.
After re-networking, the device properties previously saved by the saveDevProperty method will not be retained. Device properties need to be reset.
Steps to Connect Devices to Yandex Alice Open the "Умный Дом" app Click the "+" button in the upper left corner Click the search button in the upper right corner Enter the name of the skill you need to bind, find it, and click on that skill Click the relevant button at the bottom of the page to enter the binding process Enter the App account you want to bind Note: If the account has registered multiple apps, select the app you want to bind here (taking SmartLife as an example) Click "Link devices for this App account" Enter the password of the App account and click "Next Step" Click "Authorize" Click the button on the right side of the page to continue Click the button at the bottom to enter the family selection interface Select a family, then click the confirm button at the bottom Complete the Setup At this point, your device has been successfully bound to Yandex Alice. Next, you can assign rooms to each device for easier control via voice commands. After completing these steps, you can use the Yandex Alice voice assistant to control the connected smart devices.
The test2 production test can be repeated. Once the product passes the test2 production test, simply power it off. If the test2 production test is not needed, it is recommended to power off the corresponding router.
The price is high, and the indoor signal is poor. It uses an older communication standard, and the product faces the risk of needing to be upgraded.
Hello, you can follow these steps to operate: App Homepage - Me - Home Management - Create Home With the Home function, you can configure different devices in different homes for independent operation. Each home is an independent entity; you cannot transfer devices from one home to another, nor can you configure a single device in multiple homes at the same time.
Hello, the individually shared devices will be displayed in the device list of each of your homes, and you can view them when you open any home.
Hello, devices support display by room classification. The configuration steps are as follows: Open the App homepage, tap the menu icon (☰) in the upper right corner, and select Manage Rooms to enter the room list page; Select the target room, tap the Device option, and the page will display all devices that can be added to this room; Check the devices to be categorized. After completing the addition, you can view the devices under the corresponding room.
hello, you can follow the steps below to operate: share a single device: on the device control page, click the Icon in the upper right corner to enter the device Settings page; find and click "Share Device" - "Add Sharing", enter the other party's Mobile Number/Email, and click "complete" to share the device with your family for use; there is no Permission Settings for sharing a single device. share home devices: go to the app homepage and click "Me Home Management"; enter the home to be set up, click "Add Member", add family members and friends who need device sharing to the home, and you can share all devices in the home. this operation does not require re-sharing individual devices. the easiest way to share is to Log In with a single Account. sharing devices through the Home allows you to set Administrators, Common Members and custom roles, and perform a certain degree of Permission Settings for the devices.
Hello, the steps for moving a device across rooms or homes are as follows: Move to Another Room Open the App's home page, tap the menu icon (☰) in the upper right corner, and select Manage Rooms; Select the target room, tap the Device button, and the page will display all devices not added to this room; Tap the ＋ button in front of the device to add it to the room. Move to Another Home Direct cross-home migration of devices is not supported for the time being. You need to delete the device from the original home first, then reconfigure the network and add it to the target home.
At present, this app does not have a built-in exclusive voice control function for visually impaired users. If you need to operate the device via voice, you can try using a third-party smart voice speaker that supports device linkage to remotely control the device through voice interaction.
This prompt appears because the mobile number/email you entered has already been registered for this App. You can tap Exit at the bottom of the Me page and log in with the same mobile number/email on the App’s login page. If you do not wish to use this account, you can continue completing the guest account information by entering an unregistered mobile number/email instead. Note: A guest account cannot be recovered once logged out. If you have added any devices, it is recommended to Remove Device before logging out.
For the issue of inconsistent high and low humidity display, please ensure that the device and application are kept in sync with updates to reduce information inconsistency caused by reporting delays. Additionally, regarding the reporting delay issue, please confirm whether the device has implemented reporting delays due to considerations such as low power consumption.
Alarm clocks require local development support from the device. After being created in the cloud, the alarm information will be sent to the device, where the device will handle the alarm logic locally. The application needs to be well adapted to the device to ensure that the alarm can properly alert the user.
You can try changing the interface theme color to black, ensure to save and rebuild the App to make the changes effective. Please note that the font color may be affected by the theme color, and you need to verify the specific modification effects before confirming. Meanwhile, to ensure the changes take effect, confirm all settings after the build is complete.
1000:1 transformer load resistance 1 ohm, equivalent to 1mΩ 1000:1 transformer load resistance 0.5 ohm, equivalent to 0.5mR.
The video lock has design limitations, and the facial recognition feature can only add one user's face, so there is no number display. After adding a user's face, the button changes from "Add" to "Update," indicating that the user can only update the existing facial information. The same user can only have one facial data, so if you try to add more than one face for a user, only one will be displayed. This issue does not require technical operations, and it is recommended that users understand and follow the device's design logic.
WWA testing needs to be conducted according to the test cases on the Alexa official website, and there is no need to test music and media functions. For sending fan lights, you need to submit the device ID and place an order on the specified website, selecting the fan light device. Please ensure the correct submission of the test device to ensure the smooth progress of the testing process.
Customers can use the documents we provide to learn how to control and query devices through the API to integrate water level products into their own platform. 1. Access the document for issuing attributes to understand how to set and send device attribute data:Issuing Attributes 2. Access the document for querying logs to learn how to obtain device log information:Querying Logs.
When the user bound to the device has not registered the App, or the user's App does not belong to the developer's App, the account information will be displayed as confidential (masked display). If the user bound to the device belongs to the developer customer's App, the complete account information can be viewed (unmasked display).
Place static resources on CDN; if the initial load is slow, display a local default image first, and then lazy load the real resources later.
When clicking to experience the QR code, you need to fill in the device ID to be tested and choose whether it is a real device or a virtual device.
It is necessary to install the "SmartLife" App (iOS / Android) on your phone for QR code preview and real device debugging.
There are multiple switches for the Phone & SMS notification function in the App. Please check the following pages to see if the corresponding notification settings have been turned off: Device settings page (some products have this switch; if not, it indicates that it is not supported). Scene configuration page. Message center settings interface (App - Me - Message Center - Settings in the upper right corner).
Yes. Follow the steps below: First, create an automation task; To perform multiple different operations on the target device, you can directly add multiple action steps to the task; To execute operations in a sequential manner, add a Delay the action command first, then supplement and set the device actions to be performed after the delay ends.
When you remove a device, the scene itself will still be retained in the Scene page, but the scene actions associated with this device will become invalid and cannot be executed.
If you see these codes, it’s a normal prompt indicating the scene trigger conditions weren’t met. This does not affect functionality. Here’s why: 3800: The scene includes adelayed action(e.g., set to execute after 5 minutes), but the action hadn’t started when the log was recorded (the scheduled time hadn’t arrived yet). 3004: The scene’s trigger conditions weren’t met (e.g., the specified time hadn’t come, or the device status didn’t change), so the action didn’t run.
Hello, you can follow the steps below to operate: Swipe left or right on the Watch version of the App to switch between the Device list and Tap-to-Run list; Tap the corresponding device or Tap-to-Run item to control the device or execute the Tap-to-Run command.
If you change the time zone under "Personal Center" in the app, all "Schedules" and "Timers" set in the app may be affected. If your device did not obtain the phone system's time zone during network configuration, it will be based on the time zone in the app's Personal Center. If they are inconsistent, it will cause time-related function errors.
Open the corresponding app and go to the device list page.Locate the target device. If the text label"Offline"is displayed below or next to the device name, it means the device is currently offline.
Smart devices from different brands may use different control systems. It is recommended to use the App specified in the product manual for control. You can also contact the seller to inquire about the supported App(s).
Most smart speakers support languages other than English; however, most do not currently support mixing two languages. For specific support and function settings, it is recommended to consult the customer service of the corresponding speaker for accurate information.
The same device license can only enjoy one free experience.
Please contact the device manufacturer to purchase a device license. Please check: How to get free licenses？.
This is because the DPS data in the IDE simulator may be cached or have simulation delays, while the real device preview obtains real-time device data. Therefore, the two may differ. During development and debugging, please refer to the real device data.
Dear user, we are sorry for your inconvenience. The time zone of your device is set based on the time zone configured on your mobile phone (or other smart devices) when it is used to connect the device to the network. To change the time zone of your device already connected to a network, please go to "Me - Settings - Personal Information" to make changes first. Then remove the device, reconnect it to the network, and add it again.
The price of Amazon Alexa Skill Customization (including quick linking function) service is 15000 yuan (1 app). For specific service details, you can click on the link to view: https://www.tuya.com/vas/commodity/ALEXA_SKC.
Distributed wake-up means that when you have multiple smart speakers (or devices with voice assistants) in your home, only the one closest to you and hearing it most clearly will respond to your wake word. The other devices will remain silent, preventing them from being woken up and responding simultaneously.
This is because you do not have purchase permissions. If you need the purchase permissions, ask the owner of the certified enterprise account to grant you the permissions. Then you can switch to the space in which you are granted the purchase permissions to view the functions that you want to purchase.
Method 1: Access the device → Cloud Storage or Service Hall → Click to purchase the cloud storage service. Method 2: On the App homepage, click "Smart" → Click "Service Hall" → Select the "Video Cloud Storage" service → Select the corresponding device → Choose the cloud storage product to purchase → Complete the payment.
The title cannot exceed 40 characters, and the content cannot exceed 250 characters.
The general voice interaction process is as follows: Say "Xiao Zhi Guan Jia" / "Xiao Zhi Tong Xue" to wake up the device by voice, or press the conversation button in the center of the speaker. The speaker will then provide feedback by illuminating the awakening light effect and waiting to capture the user's voice. The user can then speak to engage in a conversation or issue specific control commands. The system will wait for recognition and the conversation result to be returned. Finally, the speaker completes one voice interaction by playing the response. A typical voice interaction typically involves at least one playback.
Use redirectTo or router.replace(url: string) to replace the current page (the url parameter type of router.replace is string).
This limit depends on the device. Generally, devices can store approximately 30 entries, while some devices may store 24 or other values. Exceeding this limit will result in a device-side error. We recommend testing on a real device and verifying device capabilities.
Yes, the device log can show the source of the event, indicating that it was issued by the app.
For details, please check: https://www.tuya.com/vas/commodity/WWA_APPLICATION.
Check it here: My Order.
The issuance time of the split bill is not fixed, you can check it on the platform:https://platform.tuya.com/cost/share.
We regret to inform you that cloud storage services do not support refunds under normal circumstances. If you have special needs or encounter issues during use, you may submit feedback through the feedback channel.
Cause: Home ChangeThe cloud storage service is bound to the original home. If the home to which the current device belongs is inconsistent with that at the time of purchase, service matching will fail.Solution: Migrate the device back to the original home. Cause: Incorrect Device BindingIn multi-device scenarios, the service is incorrectly bound to a non-target device (e.g., intended to bind to Device A but mistakenly bound to Device B), resulting in no service display on the target device.Solution: Manually re-bind the service to the target device.
Service takes effect immediately after you pay for it and will be valid for 29 days plus 23 hours 59 minutes and 59 seconds thereafter. For example, a user paid for a 30-day phone notification service package at 12:30 on October 1, 2018. The user's service would be valid until 12:30:59 on October 31, 2018.
Dear user, we are sorry for your inconvenience. The service of cloud storage for videos encrypts video data and uses financial service encryption technologies for data transmission and dynamic keys during encryption. As both the data and transmission channel are encrypted. Similarly, the video stored in the SD card is also encrypted. You must login the App to view the video stored in the SD card. As a result, even if the SD card is stolen, others cannot view the video on your SD card.
Works with Tuya, abbreviated as WWT, is a certification provided by Tuya official for products that have integrated with the Tuya App. Through comprehensive product testing and thorough developer evaluation, it ensures that the products and their related services meet official standards, enhancing consumer trust in the products.
https://www.fcc.gov/logos.
No limit.
It is supported on the platform, but it is related to the product logic of different ecological hardware manufacturers. You need to consult the corresponding hardware manufacturer for details. Reason: Low-power IPC devices usually reduce power consumption and extend battery life through sleep and wake-up mechanisms, so their timing strategies need to consider the device's behavior in different states. Example: If the APP issues a timing command, but the low-power device does not maintain a connection or active state during the corresponding time period, it may result in unsuccessful or delayed execution of the device timing.
Please switch to the correct data center before adding test devices.
Under normal circumstances, report once every hour.
Click on "Smart" in the bottom menu of the app to enter, click on Service Hall - Video Cloud Storage, you can see "Cloud Storage" and "Smart Cloud Storage". Smart Cloud Storage supports intelligent analysis and screening, and is priced slightly higher than Cloud Storage.
Hello, the operation logs within 7 days before activation, after activation, new logs will gradually start to be saved and displayed according to the set storage period.
Hello, you can manage member permissions by authorizing team member accounts within the enterprise: Account Authorization.
Registration ID: Generally, the unique identification code of the device itself can be used for registration, such as MAC, SN, etc., to facilitate the one-to-one correspondence between the device and the device credentials. Device ID: The unique device identifier returned by the Tuya cloud.
Not supported.
Offline due to network fluctuations or network anomalies.
Because the current App language is Japanese, the device alarm notifications received are in Japanese. Previously, the App language was English, and after switching to Japanese, the App account was not logged out and logged back in, so the device offline reminder is in English.Although both are notifications, the logic for device alarm notifications and offline reminder notifications is different. After switching languages, you need to log in again for the device offline reminder language to be consistent with the App language.
The door lock's opening records are stored for free by default for the most recent 6 months. A single device can save up to 10,000 records within these 6 months. If it exceeds 10,000 records, a rolling overwrite logic will be applied.
The audio format sent from the app to the device is related to the sampling rate reported by the device, If the reported sampling rate is 8k, the default sent is 8k G711U; If the device reports a sampling rate of 16k, the default sent is 16k PCM. Currently, this is the app's logic and cannot be changed.
Personalized Voice Platform The maximum number of voice packages that can be added to a single product is 1000.
Here is the purchase link for the One-Click Login service using your mobile number: https://www.tuya.com/vas/commodity/PHONE_NUMBER_LOGIN_V2 The price will automatically display based on the plan you select, for example:.
Yes. The limit for app traffic is 500,000 times per day. The app traffic is assigned to developers to invoke APIs. Each API invocation request to the Tuya developer platform, regardless of success or failure, counts as one time. This prevents developers from always sending requests to the Tuya developer platform. The limit for API traffic is 500 times per second. Each developer is assigned a traffic limit to invoke APIs, for example, the API for obtaining device information. This prevents backend faults caused by a large number of invocations. The API traffic limit mechanism is to protect the system.
Advice: 1. If you want to use Amazon Alexa to remotely unlock your door, set the voice password in the Alexa app. 2. If you want to use Google Assistant to remotely unlock your door, set the voice password in the Tuya App.
A demo program is a virtual central control device running on the Ubuntu system. You can add it to the Tuya App. After the virtual device is added to a home, it will traverse and operate other devices in the home once as a demonstration. The demonstration and example code help familiarize yourself with the process of central control device development.
We apologize for the inconvenience caused for you, and we will send it back to the relevant departments for evaluation. Of course, since it is up to the manufacturer to decide on the function and control page of the product, you can also send this very good suggestion to them and make them aware that there is still a lot of room for improvement on the control page. Thank you again for your suggestion, and we will do our best to provide a better experience for our users! Thanks a lot for your understanding and wish you a hppy life!
The app widget is related to product shortcuts. You can log in to the Tuya developer platform, select your device on the Product page, click Extensions, and click Settings next to Quick toggle settings to select proper DPs. For details, visit https://developer.tuya.com/en/docs/iot/quick-toggle?id=K93ixt0amerfg.
Preparation Ensure the smart device has been added tothe app you need to bind(in the example, "SmartLife App") and the device is online. Ensure the Google Home App is installed. Connection Method 1 (via the app you need to bind) Openthe app you need to bind(in the example, "SmartLife App"), click "Me" in the bottom right corner, find and click "Google Assistant" Click "Connect to Google Assistant" The app will launch the Google Home App; click "Link" Click "Confirm Authorization" Wait for the loading to complete, and the smart device will be synced to Google Assistant. Now you can control the smart device using Google Assistant or the Google Home App. Next, you can assign rooms to the device in the Google Home App. Connection Method 2 (directly via Google Home App) If your phone does not havethe app you need to bind(in the example, "SmartLife App") installed, here's another method: Open the Google Home App and click the plus sign in the top left corner Click "Set up device" Click "Works with Google" Search forthe name corresponding to the app you need to bind(in the example, "SmartLife") and click on the name Click "Link" This will open the login webpage ofthe app you need to bind. You can enter the account and password of the app to complete the authorization. Note: App accounts registered in China are not supported for binding with Google Assistant. To use Google Assistant, please register an account from a non-Chinese region, such as a US account.
This article uses the SmartLife App as an example. Preparation 1. Download and install the SmartThings App. 2. After opening the App, log in with an existing account or register a new SmartThings account. Connection Steps 1. Open the SmartThings App. On the homepage, click the "Add Device" option. 2. Click the search button in the upper right corner of the page. 3. Enter the name of the App you need to bind (in the example, it is "SmartLife") in the search bar, find it and click on the name. 4. Click the "Add" button. 5. Select the room where the device belongs, confirm it and click "Next". 6. Enter the account and password of the App (in the example, it is SmartLife). 7. Click "Authorize" to complete the binding. After completing the above steps, the smart device will be synced to SmartThings, and you can manage and control the device through the SmartThings App.
Preparation Confirm that the smart device has been added to the App and the device is online. Confirm that the Tmall Genie App has been installed. Start Click "Content" in the middle, click "Recommend", and click "Search". Search and click "Account Binding". Enter the account password of the App where the smart device to be controlled is located. Click "Authorize". You will see the devices in the App sync over and Appear in the list. Finish.
Preparation 1. Confirm that the smart device has been added to the App and the device is online. 2. Confirm that the Mi Home App has been installed. Start 1. Click "Me" in the lower right corner, click "Other Platform Devices", and click "Tap to Add". 2. Find the App you need to bind, then click "Pair with account". 3. Enter the account password of the App where the smart device to be controlled is located. Click "Authorize". 4. You will see the devices in the App sync over and Appear in the list. Finish.
A license file involves access keys and multiple encryption algorithms, so it will take several minutes to generate the license file. When a license file is being generated, you can close the page. When the license file has been generated, the platform will send you an SMS message. You can also view the license file on the Tuya developer platform's Order Manage page.
You can use the following three methods to pair SS190: 1. If the speaker has not been activated and used, it enters the pairing mode by default when you use it for the first time. Follow the instructions in the Tuya App to add the device. 2. Press and hold the mute button on the speaker for more than 3 seconds to put the device in the pairing mode. Follow the instructions in the Tuya App to add the device. 3. Remove the speaker from the Tuya App. The speaker enters the pairing mode. Follow the instructions to complete pairing.
Log in to the Tuya Developer Platform and choose My Space Authorization in the top navigation bar. On the Authorization management page, click New Authorization. In the New Authorization dialog box, enter the user account and click Set permissions. On the Permission setting page, select Agents. Then permissions of this role are displayed. This role can click Overview, VAS, Help, Documents, and Tech Support, and choose Product Device to view the corresponding content. You can also select the products and applications that you allow this role to operate and agents to whom you grant this role.
If you have your own skill, you can go to the following link( https://developer.amazon.com/alexa/console/ask）and click Copy Skill ID button to check the skill ID. If you are using Tuya's skill, please select one of the following： Skill ID of SmartLife: amzn1.ask.skill.7afc671c-e903-428d-9ffc-1fe4cb2dc436 Skill ID of Tuya: amzn1.ask.skill.d879feaf-c8f1-4c3a-a15c-aaad7b5a776d.
Device reset modes include restoring factory settings and common removal. In common removal mode, device logs on the Tuya developer platform will not be cleared. In restoring factory settings mode, related logs on the Tuya developer platform will be cleared. Check whether you have reset your device in restoring factory settings mode. Thanks for your support.
Hello, you can apply for WWS certification through the following website: https://www.tuya.com/vas/commodity/WWSCERTIFICATION After successful authentication, obtain the corresponding information materials.
You can refer to the Smart Home PaaS APIs documentation Device Control：https://developer.tuya.com/en/docs/iot/open-api/api-reference/smart-home-devices-management/device-control?id=K95zu01ksols7 Device Timing Management：https://developer.tuya.com/en/docs/iot/open-api/api-reference/smart-home-scene-linkage/timing-management?id=K95zu050h5m53#title-0-API%20%E5%88%97%E8%A1%A8.
The background applies different mechanisms to synchronize the online status and bound status of a device. The device online status is synchronized in real time, whereas reporting of the device bound status has a delay of 5 to 10 minutes.
Tuya Skill：https://www.amazon.com/Tuya-Inc-Smart/dp/B01I9GHK40 SmartLife Skill：https://www.amazon.com/Tuya-Inc-Smart-Life/dp/B01N1ZVI7M You can view the languages supported by the configured voice capabilities on the platform's voice workbench.
Hello, you can follow these steps: Open the App → Go to "Me" → Tap "Settings" → Select "Privacy Policy Management". If there is an "Export Device Data" button on this page, data export is supported; if there is no such button, data export is not supported for the time being.
Hello, the signal strength of this device is reported by the device. Different units will be displayed here according to the different reported values. When v= 0, the unit is dBm, when 0v99, the unit is %, when v=99, the display is hidden.
You can call this function OPERATE_RETtal_time_get_time_zone_seconds(OUTINT_T*time_zone), time_zone: the number of seconds returned. You need to call this function after the device is connected to the Internet. For example, China belongs to the East 8th Zone, and the returned value is 8*3600. A negative value indicates the West Zone.
The mac field in ThingSmartDeviceModel can be read.
You can check the "Device Health Check" on the platform to see how many reports have been submitted by the actual device. Refer to the image location.
If you encounter this prompt, it is usually because the accounts belong to different data centers. Due to data protection policies, accounts from different countries or regions may belong to distinct data centers, preventing cross-region sharing operations. General Case: Verify Account Country/Region Both parties should log into the app, navigate to the Account Settings page, and check the Country/Region information selected during registration. If they differ, you may need to re-register with accounts from the same country/region and attempt sharing again. Special Case: Specific Countries/Regions If the account belongs to regions such as Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, Timor-Leste, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China), due to recent data storage service upgrades, sharing might still fail even if the country/region is the same. We recommend following these steps: Device owner: Go to the device details page--"Share device"--Send sharing link Shared User: Click on the shared link to redirect from the browser to the App. If at this point the data center you belong to is different from that of the device owner, a cross-region sharing prompt will appear. Switch to the device owner's data center, then click the shared link again to accept the sharing. Note: The account receiving the shared access must be registered using a phone number or email. If you are using a third-party quick login account or a third-party account that is already linked to a phone number/email, you must first register an independent account using a phone number or email before proceeding. If the issue persists, you can provide feedback through the App feedback pathway.
1.General Case: No support for cross-region sharing If accounts are registered in different countries/regions,direct device sharing or home member invitations are not supported. This is due to data protection policy restrictions—accounts from different regions may belong to separate data centers, which inherently prevents cross-data center sharing or invitations. 2.Special Case: Compatibility issues in Southeast Asia and China's Hong Kong, Macao, and Taiwan regions If the account belongs to the following regions:Vietnam, Laos, Cambodia, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Brunei, Timor-Leste, Papua New Guinea, Solomon Islands, Hong Kong (China), Macau (China), Taipei (China),Even if the same region is selected, sharing may fail due to the recent data storage service upgrade (with an error message "Due to different data centers"). In such cases, You can use the invitation code feature to add members across data centers or to share devices.
Tuya certification value-added service provides third-party certification services such as Amazon, Google, Apple, etc., to help you pass certification quickly and easily, help product sales, enhance brand awareness and product premium capabilities. Advantages of certification: 1. Legally use the certification logo to quickly gain consumer trust and increase product premiums; 2. Brand endorsement increases sales; 3. Some countries or regions are required to meet regulatory requirements to avoid legal risks;.
Service activation link: https://www.tuya.com/vas/commodity/ALEXA_SKC 1. Select package: select the package corresponding to the need to activate. 2. Pay for the order: Pay for the service through Alipay, PayPal or other online payment modes. You are advised to use your company account for payment, because value-added tax invoices cannot be issued if you use your personal account for payment. 3. Complete the service: Use the Google Assistant Action Account Linking feature to configure Google actions and link accounts to improve the user experience.
You can view the service purchase details：https://www.tuya.com/vas/commodity/ALEXA_SKC.
Service activation link: https://www.tuya.com/vas/commodity/ALEXA_SKC. 1. Select package: select the package corresponding to the need to activate. 2. Pay for the order: Pay for the service through Alipay, PayPal or other online payment modes. You are advised to use your company account for payment, because value-added tax invoices cannot be issued if you use your personal account for payment. 3. Complete the service: Use the Amazon Alexa Skill Account Linking feature to configure Alexa skills and link accounts to improve the user experience.
At present, the price is 1.6 yuan per million pieces. You can click online to check the price, which may fluctuate.
Alexa and Google have now incorporated a variety of languages, and in addition to English, we also support many other languages. The support is based on what is displayed on the voice workspace, as shown in the figure below: You can click on the following link to configure and view the voice workspace: https://developer.tuya.com/en/docs/iot/voice-studio-tutorial?id=Ka61npbxxea83 If, during the configuration process, in addition to the general capabilities we provide, you also want to add advanced capabilities according to your needs, you can click on the following link to configure: https://developer.tuya.com/en/docs/iot/voice-advanced-custom-language?id=Kb4xiveclrg9k.
There is a limit to the number of spaces displayed in the upper right corner. You can click "My Space" - "More Space" - "More Space" in the upper right corner to see other spaces. Authorized spaces can also be set to appear on the list, and you can set the less frequently used spaces to Hide from Top Bar.
Yes, it can be received.
Activate device log storage service: supports storing, querying, and exporting log content of activated devices. activate separately.
You can modify the 'Device Binding Mode' in the Platform Function Definition - Advanced Features.
Hello, if you encounter the situation where the Cat Toilet doesn’t clean automatically, it’s very likely that you accidentally switched to manual mode on the App interface. You just need to open the App, go to the mode settings interface of the Cat Toilet, switch the manual mode back to automatic mode, and the Cat Toilet can restore the automatic cleaning function.
First, empty the old cat litter from the litter box. Then, pour in new cat litter, covering the designated area of the litter box (such as the soft tray within the drum). Once done, the change is complete.
Open the app, enter the cat toilet device interface, and switch the working mode to "manual mode." After switching, the cat toilet will not trigger automatic cleaning and will perform operations only when the cleaning button is manually clicked, easily adapting to specific scene needs.
It is normal to only return one message when calling the query message list interface. This interface will only return the latest one, which is a folded message aggregated based on the device ID. You can call fetchEncryptmessageDetailListWithListRequestModel to query the message list details. By querying based on the device ID, all alarm messages will be returned. https://developer.tuya.com/en/docs/app-development/iOS-message-function?id=Kaj0t5zaofjfd#title-1-Query%20message%20details.
On the Service API page, click "Revoke Authorization" to proceed.
Your speaker may be accidentally woken up in the following situations: 1. Your speaker is in a noisy environment where people talk consecutively. For example, your speaker is placed near your television. For more information about wake-up probabilities, see the acoustic test report. 2. You have added too many wake words or set up improper wake word thresholds.
The default audio sample rate is 16 kHz, and the default bit width is 16 bits. If the audio collected in a talk does not meet the requirements, you must convert the audio.
Not supported.
An invitation code can only be used to invite one user. Please ensure that the code has not been sent to multiple invitees. Once it has been used by another person, it cannot be used again to join the home. We recommend contacting the inviter to generate a new invitation code or adding members directly using the app account.
Yes, they can.You can open the App, click on the "Scene" option, and then select the rooms and device types you want to display in the filter options.
After unbinding and reconfiguring the network, the cloud scheduled tasks no longer exist.
When entity_type=1, the entity_id is the device ID; when entity_type=15, it is a string of data automatically generated by the system.
https://dueros.baidu.com/didp/register/registerinfo.
North American safety certification, although non-mandatory, has a very high market recognition. Manufacturers need to undergo at least four unannounced inspections per year. UL mark: used for emend-product/em RU mark, used for component products, must be used as an accessory to other products; ULus mark: safety mark for products entering the U.S. market; cUL: safety mark for products entering the Canadian market; cULus mark: safety mark for products entering both the U.S. and Canadian markets. Generally, products that are directly connected to the power grid will undergo UL certification or obtain safety certificates issued by other NRTL organizations.
QDID: Qualified Design ID, is the number assigned to a design scheme. DID: Declaration ID, is the declaration number, similar to a certificate number. For each technical scheme of a design company, when applying for BQB certification, the alliance will assign a number QDID to this technical scheme and obtain a certificate number DID. Each DID will indicate which technical scheme (QDID) this product uses. Downstream products can reference the test results of the technical scheme, which is the role of QDID. Our QDID is also based on the test results of the chip manufacturer's QDID, with additional testing of the differences to obtain a new QDID. Since the customer has not made any changes to the design, they can directly refer to Tuya's QDID to apply for the product's DID certificate.
CE is the unified mark of certification for the entire European Union. CE includes different regulatory directives, such as LVD for safety regulations, EMC for battery compatibility, RED for radio equipment, ROHS directive for environmental protection, and ERP directive for energy efficiency, among others. RED is just one of the CE components. Within the RED regulatory directive, there are specific requirements (only listing those related to Tuya) as follows. 3(1)(a) General safety requirements: LVD 3(1)(b) Battery compatibility requirements: EMC 3(2): Radio transmission requirements: RF testing 3(3)(a): General charging interface requirements (specific products uniformly use TYPE C) 3(3)(d), 3(3)(e), 3(3)(f): Network security requirements.
The "CE" mark is a safety certification mark, regarded as the manufacturer's passport to open and enter the European market. CE stands for Conformité Européenne. In the EU market, the "CE" mark is a mandatory certification mark. Whether products are manufactured by companies within the EU or by other countries, they must bear the "CE" mark to circulate freely in the EU market, indicating that the products meet the basic requirements of the EU's New Approach Directives for technical harmonization and standardization. This is a mandatory requirement imposed by EU law on products. CE covers various directives, such as safety LVD, electromagnetic compatibility EMC, radio RED, energy efficiency ERP, etc. For details, please refer to the official website: https://single-market-economy.ec.europa.eu/single-market/european-standards/harmonised-standards_en.
CE: The regular DOC mode generally has a validity period of 3 years for control, and the NB certificate is generally valid for 5 years. However, the harmonized standards of CE are frequently updated, so the actual validity period of the standards involved in the product should be used to confirm the entire validity period of the CE certificate. FCC/IC/KC/NCC/TELEC: Continuously valid. SRRC: The validity period is generally 5 years. ROHS REACH report has a validity period of one year and needs to be tested every year.
The full name of 3C certification is "China Compulsory Certification", abbreviated as CCC. It is a product conformity assessment system implemented by the Chinese government to protect consumer personal safety and national security, and to strengthen product quality management in accordance with laws and regulations. China Compulsory Certification tests electromagnetic compatibility and safety regulations, and manufacturers undergo annual audits.
When the CE test standard for a product is not on the list of EU harmonized standards, it is necessary to apply for a CE NB certificate from a specific body. Generally, the CE certification tests for low-risk products involve test standards that are on the list of EU harmonized standards. In this case, the manufacturer can self-declare on the laboratory report with testing capability and affix the CE mark on the product. A CE NB certificate refers to a CE certification certificate issued by a Notified Body (NB) authorized by the EU. In the EU market, certain product groups need to undergo specific conformity assessment procedures, which usually involve testing and certification by a third-party notified body. For certain high-risk categories of products, such as medical devices, personal protective equipment, construction products, etc., EU regulations require conformity assessment by a designated notified body to obtain the CE mark. These notified bodies are independent inspection and certification organizations authorized by the governments of member states and registered with the European Commission and other member states to perform conformity assessment tasks within a designated scope. The NB certificate is issued by these bodies after confirming that the product meets the requirements of the relevant EU directives or regulations, and the certificate will include the identification number of the notified body (i.e., NB number), which must also appear next to the CE mark on the product. In short, a CE NB certificate is a certificate that proves the product has undergone conformity assessment by an EU-designated notified body and complies with relevant EU regulatory requirements.
RCM certification is a unified identification for electrical products. Australia and New Zealand are introducing the RCM mark to achieve unified identification of electrical products. The mark is a trademark owned by the regulatory agencies of Australia and New Zealand, indicating that the product complies with both safety and EMC requirements and is mandatory.
After obtaining the CCC or CQC certificate, the logo can be marked above the nameplate.
RoHS and REACH reports usually do not reflect factory information, but manufacturers need to verify the raw materials of the products. Therefore, if there is a change in materials, it is necessary to send samples for verification and obtain new reports.
Certification for the RF section such as FCC ID, IC ID requires 6 weeks, and the EMC section such as FCC SDOC, IC VOC requires 3 weeks.
CMIITID is the identification number for products approved by China's radio signal certification. It is obtained by verifying the information in the product's SRRC certificate.
Indonesian SNI certification refers to a certification that complies with the Indonesian National Standard (Standar Nasional Indonesia, abbreviated as SNI). SNI is a series of mandatory and voluntary national standards stipulated by the Indonesian government, aimed at protecting consumer safety and interests while improving product quality. SNI certification covers a variety of product categories, including building materials, electrical equipment, food and beverages, chemicals, textiles, etc. For certain products, such as steel, cement, electronic products, and food additives, SNI certification is mandatory, and these products must obtain certification before entering the Indonesian market for sale. Obtaining SNI certification usually requires a series of tests and evaluations to ensure that the products meet the relevant SNI standards. These tests are usually conducted in laboratories or certification bodies authorized by the Indonesian government. Products that pass the certification will be awarded the SNI mark, indicating that the product has met Indonesia's national standards. For manufacturers and exporters, SNI certification is an important condition for their products to enter and compete in the Indonesian market. For consumers, the SNI mark is a signal that the products they purchase have met the quality and safety standards set by the Indonesian government.
Prepare 4pc samples normally.
Due to the continuous iteration of product manufacturing processes and material technology, in the field of environmental certification, it is commonly agreed that the validity period is only one year. It is necessary to continuously send for inspection every year to check whether the composition of product materials meets the requirements of environmental regulations.
The customer's BQB cannot be placed under Tuya's BQB account. BQB is linked to the brand. Even if the product is the same, if different products are listed, then both accounts need to be listed.
If the main certificate is obtained in the form of OEM certification (i.e., the production factory processes products for the manufacturer using its own quality management system and equipment according to the design and production process control and inspection requirements provided by the manufacturer, with the product design belonging to the manufacturer), a new factory can be derived to obtain a new CCC certificate. If the main certificate is obtained in the form of ODM certification (an ODM production factory designs, processes, and manufactures products for the manufacturer based on relevant agreements and documents with the manufacturer, with the product design belonging to the factory), a factory cannot be derived, and new samples need to be submitted for testing to obtain a new certificate; for ODM certification, the manufacturer can be changed to obtain a new certificate. Both OEM and ODM certified CCCs can change the applicant.
3pc conduction fixed frequency + 1pc adaptive + 1pc normal.
CE 6 pcs: Radiation fixed frequency 1pc + Conduction fixed frequency 1pc + Adaptive fixed frequency 2pcs + Normal prototype 2pcs, 1pc can be reserved if necessary. If the built-in AC power board or lithium battery is required, provide 5pcs of power boards/lithium batteries separately. If equipped with Euro-British adapters, provide 4pcs of each adapter model for testing.
Safety Regulation: 1pc, EMC: 1pc, RF: 2pc conducted fixed frequency, 1pc can be reserved as needed.
FCC 3 units: Radiated fixed frequency 1pc + Conducted fixed frequency 1pc + Normal sample 1pc, 1pc can be reserved as needed.
Mexico NOM certification refers to a certification that complies with the Mexican Official Standards (Norma Oficial Mexicana, abbreviated as NOM). NOM standards are a series of mandatory technical regulations established by the Mexican government, aimed at ensuring that products, services, and activities meet Mexico's safety, health, quality, and environmental protection requirements. NOM certification applies to various product categories, including electrical equipment, electronic products, toys, automobiles, food, textiles, building materials, etc. For these products, manufacturers and importers must ensure that they meet the relevant NOM standards before entering the Mexican market for sale. Obtaining NOM certification usually requires a series of tests and evaluations to prove that the products comply with the relevant NOM standards. These tests are usually conducted by certification bodies or laboratories authorized by the Mexican government. Certified products will be awarded the NOM mark, which is usually labeled on the product or its packaging. For companies wishing to sell products in the Mexican market, NOM certification is an important market access condition.
Due to the security requirements of RED being regulatory requirements announced in 2021, there were no supporting test standards at that time. The industry temporarily used the industry standard EN 303645 as a transitional test standard. Since the official release of the EN 18031 standard, from a regulatory perspective, EN 303645 is no longer associated with RED security, although some test items have similar requirements. The EN 18031 standard will serve as the test standard for RED security.
Telecommunications equipment in Japan and communication equipment connected to the telecommunications network require mandatory certification. JATE (Japan Approvals Institute for Telecommunications Equipment) is the main registered certification body for technical conformity certification of telecommunications equipment in Japan. Telecommunications equipment conformity JATE certification and communication equipment connected to the telecommunications network require technical regulation conformity certification. JATE certification is mandatory, and the certification body is a registered certification body recognized by MIC. The Ministry of Public Management, Home Affairs, Posts and Telecommunications (MPHPT) stipulates in the Telecommunications Business Law of Japan that telecommunications equipment in Japan must undergo mandatory certification. JATE certified products: ordinary telephone devices, public network telecommunications equipment.
SIRIM is the only leading certification body in Malaysia. Any factory or company can apply to SIRIM and be audited and recognized according to the standards acknowledged under the product certification system. These certifications are voluntary, but in many cases, mandatory certification is required by government regulatory requirements.
Most companies are at the Participant level, which is 20000USD per year. Others can be found on the alliance website:https://csa-iot.org/become-member/.
The United States TSCA certification refers to an environmental protection certification in compliance with the Toxic Substances Control Act (TSCA). TSCA is a U.S. environmental regulation implemented by the Environmental Protection Agency (EPA), aimed at regulating the production, import, use, and sale of chemical substances to prevent potential risks to human health and the environment. TSCA requires that all chemical substances manufactured or imported in the United States must be registered on the EPA's TSCA Inventory. If it is a new chemical substance, a Premanufacture Notice (PMN) must be submitted before production or import for EPA evaluation and approval. For certain high-concern chemicals, TSCA also stipulates more stringent control measures. Therefore, TSCA certification usually means that a chemical product or its components have been registered with the EPA and comply with all relevant TSCA requirements, allowing them to be safely used and sold in the U.S. market. For chemical manufacturers and importers, compliance with TSCA regulations is very important, as violating TSCA regulations may lead to legal liabilities and fines.
Persistent Organic Pollutants (POPs) Testing. The control of Persistent Organic Pollutants (POPs) is increasingly being emphasized. Internationally, the Stockholm Convention on Persistent Organic Pollutants, a global treaty, was adopted on May 22, 2001, aiming to protect human health and the environment from the hazards of persistent organic pollutants. The European Union is a party to the convention and is obligated to comply with its provisions. Based on this requirement, the EU issued the POPs Regulation (EC) 850/2004, and on June 25, 2019, released the new POPs Regulation (EU) 2019/1021, which came into effect on July 15, 2019. The main substances controlled include: Tetrabromodiphenyl ether, Pentabromodiphenyl ether, Hexabromodiphenyl ether, Heptabromodiphenyl ether, Decabromodiphenyl ether, Perfluorooctane sulfonic acid and its derivatives (PFOS), Perfluorooctanoic acid (PFOA) and its salts and related substances, Perfluorohexane sulfonic acid (PFHxS) and its salts and related substances, Short-chain chlorinated paraffins (SCCP), Hexabromocyclododecane (HBCDD), Hexachlorobenzene, Pentachlorobenzene, Polychlorinated biphenyls (PCBs), Polychlorinated naphthalenes (PCNs), Hexabromobiphenyl, Hexachlorobutadiene, Chlordane, Endosulfan, Hexachlorocyclohexane (including Lindane), Heptachlor, DDT, Aldrin, Dieldrin, Endrin, Toxaphene, Mirex, Chlordecone, Pentachlorophenol and its salts and esters, Trichlorfon, Methoxychlor, etc.
CB certification is an international safety certification system for electrical products, known as the CB Scheme (IECEE CB Scheme), managed by the International Electrotechnical Commission's electrical product certification organization (IECEE). CB stands for Conformity Testing and Certification Bodies. The CB Scheme is an international certification system that allows mutual recognition of safety test results and certificates for electrical equipment among participating countries. This means that manufacturers can use CB test certificates and reports to apply for safety certification in multiple countries without the need for repeated testing in each country. The CB Scheme covers a wide range of electrical equipment and electronic products, including household appliances, information technology equipment, power supply equipment, and measuring equipment. When a product obtains CB certification, it is considered to comply with international safety standards, such as IEC (International Electrotechnical Commission) standards. Manufacturers can submit products for testing to authorized testing laboratories (CBTL), and upon passing the tests, they will receive a CB test certificate (CBTC) and report (CBTR). These documents can be submitted to certification bodies in other IECEE member countries to market the products in those countries. CB certification helps manufacturers simplify international trade processes, reduce the cost and time of repeated testing and certification, and accelerate the entry of products into the global market.
The United States NRTL certification refers to the product safety certification issued by a Nationally Recognized Testing Laboratory (NRTL) recognized by the Occupational Safety and Health Administration (OSHA). Common certifications on the market such as UL certification, ETL certification, and cTUVus certification are all types of NRTL certification, differing only in the issuing bodies. NRTLs are independent third-party organizations authorized by OSHA to conduct safety testing and certification to ensure that specific products meet U.S. safety standards. OSHA has established a series of safety standards aimed at protecting workers in the workplace from potential injuries and hazards. According to OSHA regulations, certain types of equipment and products must undergo NRTL testing and certification before use, which typically includes electrical equipment, fire detection instruments, personal protective equipment, etc. The NRTL certification process involves a series of safety tests on the product to verify whether they meet specific safety standards. Once the product passes the tests, the NRTL will grant it a certification mark, indicating that the product has been tested and meets safety requirements. This certification mark usually needs to be affixed to the product so that consumers can identify it. For manufacturers, obtaining NRTL certification is not only a legal requirement but also an important market access condition that helps improve product credibility and market competitiveness. For consumers, the NRTL certification mark is an important guarantee of product safety.
Yes, each color needs to be prepared. Because the material composition cost of each color is different, testing is required. You can supplement with 4pcs of plastic parts in different colors for differential testing.
IEEE (Institute of Electrical and Electronics Engineers) and IEC (International Electrotechnical Commission) are two different organizations with distinct roles and objectives in the field of electrical and electronic engineering. Below is an introduction to each of these organizations. IEEE (Institute of Electrical and Electronics Engineers): IEEE is a professional organization dedicated to the education and technical innovation of professionals in the fields of electronic engineering, computer engineering, and related areas. Founded in 1963 through the merger of the American Institute of Electrical Engineers (AIEE) and the Institute of Radio Engineers (IRE), IEEE is the world's largest technical professional organization. Its activities include publishing journals, organizing conferences, and developing industry standards. The IEEE Standards Association (IEEE-SA) is a leading standards-setting body that develops global electronic and electrical standards. IEC (International Electrotechnical Commission): IEC is an international standardization organization established in 1906, specializing in the development of international standards in the field of electronic and electrical technologies. The standards developed by IEC cover a wide range of areas in electrical, electronic, and related technologies, including energy technology, electronic devices, batteries, solar energy, nanotechnology, and more. The goal of IEC is to promote international trade and technical cooperation, ensuring the safety, efficiency, and interoperability of products and systems. Although IEEE and IEC have different roles and objectives in the field of electrical and electronic engineering, they often collaborate to jointly promote the development and implementation of international standards. For example, sometimes IEEE standards are adopted as IEC international standards, and vice versa, to promote global technological consistency and compatibility.
The EU WEEE certification refers to a compliance certification that meets the European Union's Waste Electrical and Electronic Equipment Directive, abbreviated as the WEEE Directive. The purpose of the WEEE Directive is to reduce the environmental impact of electrical and electronic equipment (EEE) when it is discarded and to encourage the reuse and recycling of resources. The WEEE Directive outlines the responsibilities of manufacturers, importers, and distributors of electrical and electronic equipment, requiring them to ensure that these products are properly recycled and treated at the end of their life cycle. This includes providing free recycling services to consumers, ensuring that products follow appropriate environmental procedures during recycling, and designing products for easy disassembly and recycling. Manufacturers typically need to place the WEEE mark (a crossed-out wheeled bin symbol) on the product, indicating that the product needs to be collected and treated separately when discarded, rather than being disposed of with regular household waste. Additionally, they need to register with the relevant environmental agencies in EU member states and report the amount of EEE products they place on the market each year, as well as the quantities recycled and treated. Compliance with the WEEE Directive is important for reducing the environmental release of harmful substances, conserving natural resources, and promoting circular use in the economy. For consumers, this mark serves as a reminder that the product manufacturer has taken steps to ensure the product can be environmentally processed when discarded.
Germany's GS certification (Geprüfte Sicherheit, meaning "Tested Safety") is a voluntary certification mark that represents products meeting German and European safety requirements. The GS certification is based on the German Product Safety Act (ProdSG) and is conducted by independent institutions authorized by Germany to test and certify products to ensure they meet relevant European or international safety standards. The testing generally includes safety and environmental tests. Common certification bodies include: TUV Rheinland, TUV SUD, BV, SGS, Internet, etc. GS certification usually involves a factory audit to ensure product consistency.
California Proposition 65, also known as the California Safe Drinking Water and Toxic Enforcement Act of 1986, is an environmental safety legislation in the state of California, commonly referred to as "Proposition 65" or the "California 65 Act." The purpose of this law is to protect California residents from potential harm caused by chemicals that are known to cause cancer, birth defects, or other reproductive harm. Under Proposition 65, businesses are required to provide clear warnings when their products contain these chemicals. The California 65 Act mandates the government to maintain and update a list of chemicals known to cause cancer or reproductive toxicity. If a product contains chemicals from this list and their concentration exceeds the safe exposure level, the product must carry a clear warning label to inform consumers of the potential risks. Common chemicals tested in electronics for CA65 include lead, cadmium, phthalates, bisphenol A, and others.
The situation involves non-technical content addition or change. If the original certificate holder does not relinquish the certificate, a new certificate holder can be added, and a certificate will be issued to the added certificate holder with a new certification number. The period is 1-2 weeks, and the cost is around 10,000.
Usually, only the safety report IEC62368 will reflect the factory information.
IoXt Alliance Certification is a security certification provided by the IoXt Alliance (Internet of Secure Things Alliance), specifically for Internet of Things (IoT) devices. The IoXt Alliance is an industry organization composed of manufacturers, cybersecurity organizations, service providers, and government agencies, aiming to establish and promote security standards to enhance consumer confidence in the security of IoT devices. The purpose of the IoXt Alliance Certification is to ensure that IoT devices meet certain standards in terms of security, privacy protection, and reliability. These standards include the strength of passwords and authentication, the security of software updates, the quality of data encryption, product transparency, and user privacy. To obtain IoXt Alliance Certification, products must undergo a series of tests and evaluations to verify whether they meet the security benchmarks defined by the alliance. Certified products can use the IoXt Alliance certification mark on their packaging and marketing materials. For manufacturers, this certification is a way to demonstrate their commitment to product security and user privacy, while also helping consumers make more informed decisions when purchasing IoT devices. As IoT devices become more prevalent in home and business environments, IoXt Alliance Certification has become an important reference standard, helping to improve the overall security level of the industry.
3pc conduction fixed frequency + 1pc normal.
Cannot, in the China model approval certification process, there are no derivative specifications, each model needs to be tested separately and obtain a certificate.
Check whether the manufacturer's business license includes the scope of derivative products. If not, the business license needs to be expanded.
Indonesia Market Wireless Product Certification. SDPPI certification is a type of radio communication equipment certification issued by the Ministry of Communication of Indonesia. SDPPI stands for Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika, which is the Directorate General of Resources and Postal and Informatics Devices of Indonesia. SDPPI certification is a mandatory requirement by the Indonesian government for radio communication equipment imported and sold in Indonesia to ensure that these devices comply with national technical standards and regulations. Devices that pass SDPPI certification are allowed to be used within Indonesia. Applicants can test at an SDPPI recognized testing laboratory, which can be a domestic SDPPI recognized testing laboratory or an overseas SDPPI recognized testing laboratory.
VCCI is the electromagnetic compatibility certification mark in Japan, managed by the Voluntary Control Council for Interference by Information Technology Equipment. VCCI certification is non-mandatory, but information technology products sold in Japan are generally required to undergo VCCI certification. Manufacturers must first apply to become members of VCCI in order to use the VCCI mark. To obtain VCCI recognition, the provided EMI test report must be issued by a testing agency registered and recognized by VCCI. Currently, Japan does not have standards for immunity.
A2LA (American Association for Laboratory Accreditation) is the largest, non-profit, independent, third-party accreditation body in the United States, established in 1978. A2LA provides accreditation services for various types of laboratories, testing and calibration facilities, inspection bodies, certification bodies, and other related service organizations.
Please refer to the documentation center introduction: https://developer.tuya.com/en/docs/iot/cybersecurity-certification?id=Kd2bayflldzy3.
The data required by the remote control may be relatively accurate or the frequency cannot be matched, resulting in deviation of the learning data, and the device cannot be effectively controlled. Point the universal remote control towards the remote control at a distance of about 3cm to avoid the influence of ambient light.
The public version solution for outdoor color-changing string lights supports three-way, four-way, and five-way configurations.
If the video storage format is configured as MP4, there will be no event description folder. Only when using the Tuya proprietary video storage format will there be files storing audio and video, index, event cover images, event description info, and other event description information.
In the local storage initialization interface tuya_ipc_ss_init(&stg_var), you can set the structure parameter by configuring stg_var-stor_fomat=1 to set the format to MP4. By default, it is the Tuya proprietary video format.
Video doorbell calls can be canceled, but picture calls cannot. Cancel interface: OPERATE_RET tuya_ipc_door_bell_press_cancel().
Since most of the wiring of the old wall switches in traditional homes is single wire wiring. In order to save cost, the new smart switches are usually required to replace the old wall switches when upgrading to achieve intelligent transformation, instead of re-placing the neutral wire in the building. Therefore, when the new smart switch replaces the old product, only the live wire will supply power, while the outgoing wire will be connected to the neutral wire through the load. So the zero fire switch cannot be used for the product installed afterwards.
Smart switch (no neutral wire required) is a device that only cuts off the live wire.
If there is no activity on the mobile device for more than 45 days after logging in, the account will be logged out automatically.
Based on security considerations, the license mode requires that different C-end users must authorize different tokens for interaction, and does not support tokens of the toB dimension for HTTP interface calls.
The licensee prices vary for different products, you can select Generic License in: Purchase Production Materials & Licenses (https://iot.tuya.com/purchase/index?type=3)here, and click Buy Now Then select the corresponding product to view the price.
The product must meet two conditions. The license price of the product must be the same as that of the original order. The license must support the delivery mode of the credential.
The license is a security encryption certificate issued by Tuya for devices, serving as a legal credential for smart devices running the Tuya IoT operating system. Each device has a unique license. That is, one license represents one device access permission and is only used for one device to connect to the cloud.
The multi-way switch configuration sub-control function will synchronize multiple devices to the third-party platform, and you can name each switch.
Yes, the voice workbench supports color temperature range configuration, which can be adjusted according to your needs.
Geofence-based automation may fail when the app process is not active. We recommend that you keep your phone on and allow the app to start and run in the background when crossing the geofence to ensure the geofence-based automation works properly.
Hello, the entry point for settings may vary for each device. You can go to the device control page and click on the "..." in the upper right corner to access the settings page. Check if there is an option to modify the date format. If you can't find it, you can consult the seller to see if they support this modification.
Sorry, we do not support trial before payment. You need to place an order and purchase first to receive the corresponding value-added services.
The calibration resistance is 220V\86W, 560 ohm.
Hello, the cloud storage service has standard pricing. We also suggest you log into the app to check if there are any recent promotions.
No. All user privacy data is stored in the corresponding data centers. Device operation data is uploaded to Tuya PaaS for processing after data desensitization. Multiple voice platforms have been integrated with Tuya PaaS. Users can select their favorite voice assistant as the smart home entry. However, data is not shared between voice assistants from different voice platforms.
Click Add Feature. Then, you can view all features supported by the corresponding platform.
No. To protect the safety of your digital assets, Tuya does not allow employees to log in to the IoT platform using your account. We recommend that you learn the relevant knowledge at our document center or help center, or consult with our intelligent customer service, and operate by yourself. If you still need the help of a Tuya employee, you can grant the employee permission to access your space or product. After the issue is solved, remember to revoke the permission. Authorization procedure 1. Authorize an account to access your space: https://developer.tuya.com/en/docs/iot/sub-account?id=K914jj4h334gx 2. Delete an authorized account: https://developer.tuya.com/en/docs/iot/sub-account?id=K914jj4h334gx#title-8-%E5%88%A0%E9%99%A4%E6%8E%88%E6%9D%83%E8%B4%A6%E5%8F%B7.
No, it's not supported.
Yes, it's warm white.
The default red light does not participate, you can test according to the default value first, the specific needs debugging.
Current transformer ratio (2000:1) with a load resistance of 1Ω.
If needed, this service is charged on demand, and you can view the details here: https://www.tuya.com/vas/commodity/CYBER_SECURITY_PSTI.
The Tuya IPC PRO App and the Tuya Generic Version App have the same capabilities for smart living, with an additional video component. You can search for "Gsmart Cam" in the app market to download and experience it.
Currently, our plugin is only adapted for a limited range of categories/functions, you can consult the list below for details:https://github.com/tuya/tuya-smart-life/blob/main/docs/supported_devices.md For users with development experience, if there are unsupported categories or features, you can also refer to the following documentation for self-development:https://github.com/tuya/tuya-smart-life/tree/main?tab=readme-ov-file.
Complete the certification test and issue the test report within 3-4 weeks. The specific time for completing the test is determined by the design of the whole machine product and the test schedule of the testing organization. Tuya does not fully guarantee on-time delivery.
Itself does not charge a fee, but if the replacement product adds a charged premium capability, a price difference will be charged.
You can customize and select the language you need, click "edit" in the knowledge base list, and then select the language from the drop down. Note: Chinese and English are the default selections and cannot be deleted. If they are not set as the fallback language in the App, it is not mandatory to maintain content.
Supported, and the specific supported range may be subject to the information displayed on the phone call notification service page.
Supported, specific supported scope subject to the SMS notification service page.
Voltage Division Ratio: Multiple resistors in series can achieve a more precise voltage division ratio. By selecting different resistor values, the voltage can be divided into arbitrary proportional parts. If only one resistor is used, the voltage division ratio will be limited by the resistance value, and higher precision division cannot be achieved. Voltage Division Balance: Multiple resistors in series can achieve voltage division balance. In high-precision circuits, there might be slight differences in resistance values, which can lead to deviations in the voltage division ratio. By using multiple resistors in series, these slight differences can be distributed among the resistors, thus achieving a more balanced voltage division. Power Dissipation: Multiple resistors in series can achieve power dissipation. In high-power circuits, if only one resistor is used, it may overheat or burn out due to excessive power. By using multiple resistors in series, the power can be dispersed among the resistors, thereby reducing the power density of each resistor and avoiding overheating issues. Therefore, having multiple resistors in series is a necessary condition for achieving a high-precision, high-reliability voltage division circuit.
The connection between the Tuya serial port and the burning tool uses 2.54 pitch Dupont wires (female to female).
Not necessarily, the specific logic is as follows: 1) If the controlled device is only unbound from the APP, the previously paired beacon remote control is still paired; 2) If the controlled device is unbound from the APP and data is cleared, then it is unpaired with the beacon remote control; 3) If the controlled device is physically reset, the previously paired beacon remote control is still paired;.
Normally, the device name does not change with the switch of the phone system language. The device name is user-defined data. Users can set the language they need to use, and then carry out the device networking to display the name in the corresponding language.
The resistor used for calibrating a 220V measuring socket is 560 ohms, and 100 watts isthe maximum power allowed for the resistor to work continuously under normal conditions. When a 560-ohm resistor is connected to a 220V voltage, the power of the pure resistive load is calculated as P=U²/R=220x220/560=86 watts; for safety, a certain margin is left in actual use, so a resistor of at least 100W is needed.
The reason is that the color temperature range defined by Google is inconsistent with the actual color temperature range of the device. You can set the actual color temperature range on the Tuya IoT platform when activating Google Voice Assistant.
Error message:Failed in verifying ‘Attestation Information’ command received from the device: err 101. Look at AttestationVerificationResult enum to understand the errors During pairing, you need to pass the path of Tuya’s PAA file with--paa-trust-store-path.
Google Nest Hub and the device must be in the same home. Associating the Google Nest Hub and the device with the same account does not guarantee their interconnection. They must also be in the same home.
60: The cleaning areas, without being broken down into rooms. 61: The edges in the cleaning areas, which do not belong to any rooms. 63: Unknown areas that cannot be included in any defined areas.
Please refer to the contents of the access address in the following document address, which are the domain addresses accessed by various data centers. https://developer.tuya.com/en/docs/iot/api-request?id=Ka4a8uuo1j4t4.
The weather forecast feature on the device is a function of the device and has nothing to do with the Tuya App, the weather forecast feature on the Tuya App is a function of the App and has nothing to do with the device.
It is recommended to view the corresponding API documentation and check the data types of the corresponding fields.
Once automation is added with a validity period, it is no longer local automation. The validity period of automation is calculated in the cloud.
1, Confirm that the cloud storage service is activated on the App. 2, Make sure that the cloud storage segment has been recorded (If no segments are recorded, check the storage mode, mobile detection switch, etc. on the App). 3, When calling the API, the time parameter range should be larger than the recording segment time range.
The device status will be uploaded to the cloud.
For hotlines in mainland China, please dial: (86) 400-881-8611 For hotlines in the United States, please dial: (001) 844-672-5646.
Suggest replacing IPC devices with H.264 encoding format and using real-time audio and video interfaces.
Check if the router SSID is entered correctly; test1 SSID: tuya_mdev_test1 test2 SSID: tuya_mdev_test2 If the device's network distribution has not exceeded 15 minutes, remove the network distribution, wait for 10 seconds, power on again, and scan the production test signal to enter the production test. If the device's network distribution has exceeded 15 minutes, you need to re-burn the authorization. If the beacon signal is weak, you can move the beacon closer to the device (the ideal distance is 3 meters ~ 5 meters).
When a person is detected, the light control detection is invalid during the induction delay phase, and the light brightness is not affected by the current light changes. When entering the dim light delay phase and the absence state, the light control detection takes effect, and the light brightness is affected by the CDS illumination threshold setting again. If the set threshold is not met, the light will be turned off immediately before the dim light delay time is reached. The CDS illumination threshold is mainly divided into the following levels: Daytime: 2000LUX Dusk: 300LUX Evening: 50LUX Night: 10LUX Dark night: 5LUX Induction and photosensitive signals need to meet the set conditions simultaneously to trigger the light on. Note: During induction, the photosensitive judgment is shielded.
After detecting a person, the duration from the presence state to the absence state can be adjusted within a range of 5s~1h; it can be triggered continuously, i.e., the delay time is reset after triggering again.
Yes, find the production support service in the marketing services of the value-added service page (https://www.tuya.com/vas/) and open it, and note the work order recovery data correction.
Purchase value-added services on the IoT platform, purchase path: IoT platform - Vas - Marketing - Manufacturing Support, check "Manufacturing (Engineering(ME) Service", and describe the required service content in the remarks. Service address, please click: https://www.tuya.com/vas/commodity/detail?code=PRODUCTION_SUPPORT.
You can refer to [Device Data Statistics]: https://developer.tuya.com/en/docs/cloud/device-data-statistic?id=Ka7g7nvnad1rm.
When the device is online, the status will be updated in real time.
Currently, it can support the following 5 Chinese domestic mainstream application markets: Tencent app treasure market, vivo market, OPPO market,Huawei market and Xiaomi market.
Sigmesh's colorful string light solution uses upper computer production testing.
Apply on the Alliance's official website: https://csa-iot.org/become-member/.
It has the following advantages: (1) Simplified operations and better user experience: The service implements the one-click binding of Google actions through App-to-App account linking. Configuration failures caused by incorrect account or password will no longer occur, improving the success rate. This service also showcases your brand's differentiated competitiveness. (2) Simple interactions and brand empowerment: In the existing action configuration process, users need to enter the account and password, which may cause configuration failures due to the wrong account or password. The new feature completes authorization through App-to-App jumping, reducing configuration failures and increasing the success rate. This service also showcases your brand's differentiated competitiveness. (3) You can quickly develop the service without the need to build a technical team or outsource software development. (4) You can place orders on the Tuya VAS Platform to upgrade functions securely in a one-stop manner. (5) One-to-one efficient and standard online services are provided for consultation, progress tracking, and product acceptance in a full process. (6) Professional technical teams, ten million-level concurrent processing capabilities, and continuous product iterations are provided to ensure a high-quality user experience.
Yes, changing brands requires re-certification and submission of certification information.
OEM and test can be completed in 3 to 5 days after payment. Then, an Application for skill launching will be submitted. The launch time is determined based on the review speed of the voice speaker brand owner. It is predicated that the whole process can be completed within 2 to 3 weeks.
Common L line and common N line refer to two ways of wiring current sampling resistors. The common L line means that the ground of the metering chip and the sampling resistance are connected to the L line; The common N line is the ground of the metering chip and the sampling resistance are all together with the N line.
The trigger mode is different, the touch button is edge triggered, and the mechanical button is triggered horizontally.
What the touch switch button does is edge trigger rising edge or falling edge trigger; the key switch is level trigger; these two are related to the configured high and low effective levels.
Analysis: The unlock ID is automatucally assigned by Locker. Suggestion: You can get it from Unlock record or Device side.
Any space can be used regardless of the detection distance.
Automatic allocation: when the first weighing data is successfully allocated manually, the second weighing will automatically matched to the user pool through the algorithm. Manual allocation: After the first weighing, you need to manually match the user pool as the basic weighing reference data.
You must configure this terms of service. They are required to ensure software compliance.
Incandescent lamp is resistance only but LED lamps has capacitors and inductance device.
No, changing to 5% accuracy will affect the accuracy of voltage acquisition.
You are advised to send samples (smart devices that can be added to the App) to Tuya for making an operating instruction video. This is one of the mandatory materials for app launch. Tuya provides free video making service (equipment with network video). If you do not want to send samples, you can make the video and send it to Tuya personnel.
The cloud will determine the device to be offline when it does not receive a heartbeat packet after a certain time, the App will indicate online afterward.
After the switch is turned on, it will automatically turn off after a period of time delay. Realize the automation scenario of "turn on the device - run for a specific time - automatically shut down", avoid frequently setting delay timers. Different from the countdown, the jog switch does not need to be repeatedly set on the App control interface, and it is always valid after it is turned on. Main application scenarios: stair lights, automatic doors, access control, gate control and other applications that require pulse signal output, and the delay time is optional from 1 to 83600s.
Yes, we can produce, just need spectrum adjustment solution that requires a custom App control interface, a UI customization service, which can be achieved to tune the spectrum.
Check whether the device is connected to the network, the device needs to scan the router in the initial state to enter the network distribution state.
Yes, you can change your account to the one that has been registered and canceled. Only account information, including the phone number and email address, that has not been registered on the IoT Platform can be used to replace the original account information. Canceled accounts are also regarded as unregistered.
If you have got WWA Certification, you are qualified to use WWA Logo on physical packaging. Before the physical packaging design was printed out, please send the artworks to Amazon Team for approval.
Tuya provides two dimensions for developers: application dimension and product dimension. Application dimension: The user bound by the device belongs to the developer's user in Tuya cloud, and the developer indirectly has the right to operate the device; Product dimension: The product to which the device belongs to the developer in Tuya cloud, the developer has the operation authority for this kind of devices. API Sample Request：https://developer.tuya.com/en/docs/iot/call-api?id=Ka7o7ru1julms.
a. First determine which component make the noise, generally only transformers, inductors, electrolytic capacitors, chip capacitors, etc. make the noise; b. If the noise is from transformers and inductors, first check whether their main current waveform is saturated, whether the current waveform is abnormal, whether the body is immersed in oil to fix, etc.; c. If the noise is from electrolytic capacitors, it is generally a small capacity with large current output, increase the capacitance can be improved, or increase 104 filter capacitor; d. If the noise from chip capacitor, generally the capacitor is in the tube ends to optimize EMI role, thus need to remove capacitor, reduce the capacity, string resistance and other methods to improve the noise situation;.
Devices Analytic: fully understand the effective interaction number and online number of the device, analyze the voice usage of the device, collect user preferences according to the region and product, and strongly support the optimization of device functions. User Behaviors Analytic: cover users' usage of scene, family, room, group and other functions on the app, comprehensively understand the layering of app end users, view online addition, deletion, sharing and deactivation data of various automation scenarios, and gain a deep understanding of user behavior.
Analysis: 1) if Loss Rate high when bad network environment, the device may miss the command; 2) it reaches the limit of the angle. Instruction: 1) check the network status, turn off other software which are occupying much of the bandwidth; 2) if it reaches the limit of the angle, try turn it back.
The information you fill in before customizing skill is to configure your skills, and then submit them to Baidu for audit, in order to get the skills online; During audit, only at least one device information in the data needed, and then you can submit for audit; It's not necessary for us to apply for all of them before the first application for audit. After the skill customization is completed and the skills are approved, you can go to Tmall Genie/Xiaodu developer backstage to add more devices by yourself. But you need to pay attention that whether your device can be controlled by the Tmall Genie/Xiaodu skill depends on whether your device has voice access to the Tmall Genie/Xiaodu platform. As long as you can successfully apply for voice access on the Tuya platform, the device can be controlled and used by such skill. If can't open the access, you need to contact the business consulting about voice customization. Tmall Genie voice access opening link: https://www.tuya.com/vas/tmpl/apply?code=TMALL Xiaodu voice access opening link: https://www.tuya.com/vas/tmpl/apply?code=BAIDU.
No.
Note that Tuya only provides you with WWA certification testing and application application services. If your product fails to pass the test and there is a serious legal risk, this risk will be borne by you.
The service process is as follows: 1. You submit an application. 2. Tuya reviews the application. 3. You make a payment after confirmation. 4. You send samples to Tuya. 5. Tuya customizes the OEM skill. 6. Tuya connects a device for testing. 7. Tuya launches the OEM skill on the Skill Store.
All my spaces include my space and my authorized space entrance 1-Upper right corner of the space shortcut entrance Step1: Click on the upper right corner to display all my spaces, and you can choose to enter a space Step2: upper right corner "View more ", you can enter "All My Space", you can see all the spaces I have authorized, as well as the data permissions and roles in the corresponding space. Entrance 2-User Center-Authorization Management-My Authorized Space Through the entrance in the authorization management, you can also enter all my spaces.
The touch IC may be too sensitive. You are advised to connect a capacitor to the button and determine the capacitance value based on the actual commissioning effect.
Touch switch: press the button to take effect immediately; Key switch: press the button to let go of the hand.
The touch button is triggered by pressing, and the light button is triggered by releasing.
Generally, those who sell products are the certification applicants.
Analysis: if the IPC is close to the phone, the microphones of receiver and the transmitter may cause autoexcitation and the squeal. Instruction: the distance between the phone and IPC is suggested to be large than 5m in open field.
Yes.
Yes, you can specify the brand logo, body label, and color of the outer packaging cloth.
Currently, the marked WWA certification logo does not have a validity period. If your product sales page always exists and the ASIN is not changed, the WWA certification logo always exists.
You can provide device_id to Tuya engineers, or check device logs through api or Tuya IoT platform.
You can visit: https://iot.tuya.com/purchase/ ,and pls note that currently only part of products can be purchased for all users. You may also want to know: How to get free Licenses？.
Support to obtain device list and corresponding device status information through application, product or device ID dimension. For more details, please see: https://developer.tuya.com/en/docs/cloud/device-management?id=K9g6rfntdz78a#title-1-Get%20device%20details.
Represent in absolute temperature K, that is, heating a standard black body when it is heated up to a certain degree where the color starts to change from dark red, light red, orange, white, blue, changed gradually and the color of the light source is the same as blackbody. We call the absolute temperature of the black body at that time the color temperature of the light source. Examples are as follows: Light source Color temperature Northern clear Sky 8000-8500k Cloudy sky 6500-7500k Summer noon sun 5500k Metal halide lamp 4000-4600k Afternoon daylight 4000k Cool camping lamp 4000-5000k High ressure mercury lamp 3450-3750k Warm camping lamp 2500-500k 3000k halogen lamp 3000k.
Alexa Skill Reference：https://support.tuya.com/en/help/_detail/K9igxoz4y6u5s Google Action Reference：https://support.tuya.com/en/help/_detail/K9wueottyy143.
1、 Login your AWS account ( https://console.aws.amazon.com/ ) ，Find “service ”——“IAM” 2、Click “ User” 3、click “Add user” 4、Enter the username（you can name it by yourself） Check as shown in the picture below , no need to reset password，Then click “next permission” 5、Select “Attach an existing strategy directly” 6、No need to add a label，just skip this step 7、Click “Next permission” 8、Give us the “Login Website” and “User” and “Password”.
Please contact wwa-service@tuya.com if you have any issue regarding WWA Certification.
Connect a high-frequency capacitor to the button.
If you need to authorize your account to purchase value-added services, you can authorize the "Buyer" role to support the purchase.
Refers to the network heartbeat, once every 1 minute, offline 2-3 minutes.
There are three conditions 1. Successful network connection 2. Timing synchronization 3. Re-power on after successful network connection (equivalent to battery replacement).
Yes, a light using the no-code solution can dance to the music with the use of an external microphone. You can perform the following steps to add this function: In the Function Definition step, click “Add” and select “Dreamlight built- in music sync".
Foreign standby power consumption certifications such as ENERGY STAR or T20 test average power consumption. The average power consumption within a period of time meets the requirements, and occasionally the peak power consumption exceeds the requirements.
The enterprise account may authorize the sub-account to have certain permissions to operate the products under the enterprise account.
In the upper right corner of the IoT platform, after clicking the space logo, a space list will appear. In order to show the effect, the number of displayed spaces is limited here, that is, no more than 10 at most. After more than 10, other spaces need to click "more space" to view. The "top display" is to allow customers to actively set whether the space should be displayed in the list in the upper right corner of the homepage; when the upper right corner of the homepage is less than 10, the newly added space will be automatically displayed on the homepage.
The number of devices actively controlled by end users through voice control during the statistical period.
Space, which is the console of authorized data. One space corresponds to one authorized account. When the master account is authorized to other accounts, the corresponding master account space will be generated under the authorized account, and only authorized data and authorized operations can be availbale in the sub-account space. For example: If account A is authorized to account B, account C, there will be an account A space in account B and account C. Example 2: If account A and account B are both authorized to account C, their space will be separately in account C. There are two spaces for account A account B individually.
Tuya's WWA certification application service is implemented through the application channel cooperated between Tuya and Amazon. It helps Tuya customers complete WWA certification in a short period with low fees and a high success rate. The sample can be tested in Tuya, once the product had passed testing, Tuya will submit badge request and inform you immediately.
The number of activated devices that support the voice access function under this account.
The bipolar switch is also called a zero-fire switch, and it is a device that cuts off the live and neutral wires at the same time.
You can obtain a proprietary skill named after your brand and customized with your brand logo without the need to build a technical team or outsource skill development.
The Amazon Alexa Skill Account Linking service ealize one-click binding through App-to-App account linking, which greatly simplifies user operations, improving the user experience and the success rate.
Under normal circumstances, there is no obvious metal or other obstacles blocking the router, and the distance between the router and the device is 3-5 meters.
No. The WWA certification logo is marked based on the ASINs of the pages for which you apply for WWA certification.
Product testing is a prerequisite for applying for WWA certification. It is suggested that you send the sample to the Tuya for testing. After the test passed, you can apply for marking the online sales page at any time.
No. We suggest that you provide sample to Tuya for testing. If sample has passed testing, you can apply for online badge at any time.
Analysis: Tuya Cloud service adopt Finance Level encrypt solution, with data and channel both encrypted. The solution meets GDPR. Instruction: Tuya Cloud service adopt Finance Level encrypt solution, with data and channel both encrypted. The solution meets GDPR.
The icon we return is the product icon, a relative address, and the prefix is "https://images.tuyacn.com/", which can be obtained after assembly.
The prefix for China is https://images.tuyacn.com, if you get the relative path "smart/product_icon/cz.png", it will be https://images.tuyacn.com/smart/product_icon/cz.png after assembly.
Analysis: motion detection is frequently triggered so the device will upload the video continuously Instruction: check the message center if there is a lot of motion detection during the video period (because message center has limitation for some certain time, so it's only for reference).
1)First of all, you need to confirm that you have filled in and submitted the certification information required for online marking to Tuya (ASIN, UPC, sales model, country, etc.), if not submitted, please contact Tuya first. 2)Submitting online marking requires Amazon review, usually 3-5 working days, during this period please be patient. 3) In other cases, please contact Tuya certification staff or send an email to wwa-service@tuya.com for consultation.
Please send email to wwa-service@tuya.com to check if the Asin has applied to online badge before. If not, the sales page won't show Works with Alexa label. If you would like to add more online sales page, please just feel free to write email to wwa-service@tuya.com to let us know.
The use of coupons needs to be used before placing an order. You need to select the corresponding coupon in the coupon selection column to pay when you initiate the service application. If you click 「Buy now」, a service order will be generated and you can no longer use coupons to pay in the payment state.
There will be multiple spaces, among which the default space is "My Space", and the others are the spaces that appear only when authorized, and the space is named as the authorized account name.
If your application meets the application requirements and precautions, your application will be successful.
Customers who sell products on the Amazon platform or connect their products to Alexa speakers.
No, the printing and use of WWA Logo involves intellectual property. If the WWA Logo is printed and shipped before the certification is passed, there is a high legal risk.
WWA offline packaging application process: 1. After the product passes the test, Tuya creates a product in the Amazon developer platform - apply for certification and generate a Project ID. 2. Tuya emails customers and provides Project ID and WWA certification logo 3. The customer sends the Project ID and packaging design draft to Amazon for review. After the review is passed, the certification is over, and the packaging can be printed.
Yes. We can send the sample back to you if needed.
Tuya does not provide an emergency channel for the WWA certification application service. We process all such orders in sequence. Please be patient.
WWA (Works with Alexa) is the official certification of Amazon (click to see how to apply), WWGA (Works with Google Assistant) is the official certification of Google (click to see how to apply).
The production test program will only scan the router signal once. If too many, there will be interference between products resulting in some products not scanning the signal.
Yes. You can use OEM Skill to apply WWA Certification.
Signal to Interference&Noise Ratio, is the ratio of useful signal power to the sum of interference and noise power, which directly reflects the quality of the received signal. The bigger the ratio, the better the signal is.
The MCL of NB-IoT refers to the coverage performance . NB is 164 dB MCL, which is 20 dB stronger than GPRS. (Enhanced power spectral density by 7db, retransmission by 12db, multi-antenna gain 0-3db). The outdoor single-site coverage distance can reach 2300 meters, which is 4 times the coverage distance of LTE 1.8G/GPRS. Indoor coverage. The high, middle, and bottom floors of buildings within 1 kilometer from the base station have signal coverage. They have certain coverage for elevators and basements. Compared with GPRS, they can penetrate one more wall. The specific test point depth is related.
Generally more than 10kms.
The specific network elements involved in the deployment of the NB-IoT core network include the MME, S-GW, and the IoT private network P-GW, which are connected to the IoT business. They need to be developed in accordance with the standards and support NB-IoT related core network features through existing network upgrades to meet NB-IoT business access.
Yes, but it is a value-added service, which requires additional charges. For details, please refer to the introduction of the value-added service market. SMS notification: https://www.tuya.com/vas/commodity/detail?code=SMS_NOTIFICATION Phone notification: https://www.tuya.com/vas/commodity/detail?code=PHONE_NOTIFY.
The successful launching of an app depends on the application platform you are applying. Tuya will provide you with professional solutions to improve the pass rate of launching. .
App launch service is an instant service, which is delivered according to the package service content you purchased, and the service is completed after a single launch is completed; in the future, if you need to update the version and need Tuya to assist in app launch, please purchase the app launch service again.
Hello, you can directly fill in the corresponding information required for the service online after placing an order for the service.
HomeKit test is mainly 5 color temperature points, lights at 100 brightness, there are 200, 227, 256, 304, 310, 331, corresponding to Apple's standard color temperature is 5000K, 4400K, 3910K, 3286K, 3231K, 3018K.
GNSS is short for Global Navigation Satellite System. It is space-based radio navigation and positioning system that can provide three-dimensional coordinates, speed, and time information around the clock at any place on the Earth's surface or in near-Earth spaces. It is a complex composite system that comprises multiple systems, layers, and modes.
General Packet Radio Service (GPRS) is a packet switching technology based on the global system for mobile communications (GSM) system. It provides end-to-end, wide-area wireless IP connectivity. Generally speaking, GPRS is a high-speed data processing technology that transmits data as packets to users. GPRS is a 2.5G communications technology between the second- (2G) and third-generation (3G) mobile communications networks based on GSM. It shows obvious advantages in many aspects.
1.Open Baidu Dueros Console：https://developer.dueros.baidu.com/dbp/main/console 2.Register Baidu Account 3.After registration, click [Developer Certification]，or visit https://dueros.baidu.com/didp/register/registerinfo 4.Select [Company] type for Certification. You need to provide contact person, company name, bussiness license. 5.After filling out, just submit for review. Usually will take 1-2 working days.
Sub-1 GHz refers to the radio frequency less than 1 GHz, and there are many bands in the Sub-1 GHz band that is exempted from authorization, such as the industrial, scientific, and medical (ISM) bands allocated by the International Telecommunication Union (ITU) (for example, 6.78 MHz, 13.65 MHz, 27.12 MHz, 40.68 MHz, 433.92 MHz, and 915 MHz).
LTE-FDD is a frequency-division duplexing (FDD) LTE system, where the air interface uses a pair of symmetric frequency bands to receive and send data for upstream and downstream transmission.
A backlight switch indicates that the backlight of a switch (a light source used to display the switch position) can be turned on or off. Traditional switches cannot turn off the backlight.
Yes. Same as other Tuya products without the HomeKit function, HomeKit products can be controlled using Tuya Apps. However, Android phones do not have the Home App built into the iOS. Therefore, you cannot enjoy the HomeKit function of Apple on Android phones. If you have an Android phone and iPhone, connect the HomeKit device to the Tuya App installed on the Android phone and the Home App installed on the iPhone. In this case, you can use both phones to control the HomeKit device.
According to the previous MFi requirements of Apple, there are strict qualification requirements for factories that manufacture HomeKit products, and a factory review is required. However, the requirements are no longer used now. Factories that have resources to produce HomeKit products can provide the HomeKit mass production service for brand owners that have requirements on HomeKit integration. However, it is strongly recommended that the factory that manufactures HomeKit products applies for an MFi account for backtracking of HomeKit products on the MFi platform. To apply for an MFi account, visit https://mfi.apple.com/.
Analysis: A device reports messages at intervals of one minute. If movements are detected multiple times in one minute, only one motion detection message is reported. Suggestion: Set the message report logic on the device to ensure that messages are not repeatedly reported within one minute.
Please refer to the Tuya IoT Platform documentation for detailed guidance on this topic.
About 3 months. If the test fails, the review time and result depend on Apple.
MFI: Made For iphone/ipad, which is equivalent to an alliance of Apple developers. After joining MFI and becoming an Apple developer member, you can start to view Apple's development documents and submit product plans.Customers can join MFI by themselves or purchase value-added services to use Tuya's MFI-certified HomeKit products.
The Google Assistant Action Account Linking service ealize one-click binding through App-to-App account linking, which greatly simplifies user operations, improving the user experience and the success rate. If you customize your brand-specific skills on your own，users need to perform eight steps in the corresponding smart app to link skills. In this case the success rate for a user to link skills at the first time might be only 50%. The linking failure might cause negative comments and complaints, which brings much after-sales pressure and negative influence to your company. Regular skill linking takes six steps to link skills. With Tuya Smart's value-added services of skill account linking, it only takes three steps for users to complete skill linking. The skill account linking helps increase the success rate of skill linking at the first time to 95%, improving user experience and enhancing your product competitiveness.
The default time length limit of a single talk is 15 seconds, fitting most situations. Your voice content cannot last longer than the time length limit. You can also customize the time length limit as needed in the configuration file.
The default voice activation detection (VAD) timeout period is 6 seconds, fitting most situations. You can also customize the timeout period as needed in the configuration file.
PCM data is coded and uploaded. The following audio formats are supported: WAV, Speex, and Opus. The default and recommended format is Speex. WAV is generally not recommended because WAV files are similar to PCM files and usually large in size.
See the following figure.
Tuya personnel will review a Message Notification service application within three workdays.
Yes. Only the user who has the account to which the application is sent can click the link and log in to the platform to perform corresponding operations. When users with other accounts click the link, an error message of account mismatch will be displayed.
Yes. The downstream foundry will receive an SMS or email notification of whether the application is approved.
It depends on the value-added service you purchase. If further information confirmation is required, Tuya will contact you to process. If no further communication is required, you can view the order status on the My Order page under Personal Center.
The prerequisites for activating this service are as follows: Your product and app use Tuya solutions. Your app is based on 3.13.3 or later versions of Tuya's all-in-one apps.
Analysis: 1) if the device restart, the video can't be shooting during restart; 2) if the function of record schedule on, it won't record before schedule starts. Instruction: 1) check if the device restarted; 2) check if the record schedule set.
Try to change the router name to "tuya_mdev_test2" and repeat the production test process.
After a device is calibrated based on the production test process, the error range of the power and current is within 3%-5%. For more information about calibration. For more information about the error range, see the datasheet of the metering chip.
If you purchase a license and need to replace it, contact the Tuya business manager.
Yes, because the privacy policy and user agreement involve relevant laws, each app needs to be modified according to its own app information. The platform provides a reference template that you can download and check. The specific content is recommended to confirm your company's legal review The check rules on the platform are required for English.
IR products use IR technologies to control household appliances such as televisions and air conditioners. For example, an IR universal remote control can control STBs, TVs, air conditioners, netboxes, fans, DVDs, and many other devices. Some IR products support remote app control and voice control. The IR capability helps enhance the basic functionality of an IR universal remote control. This capability will be extended to all your product categories.
For a light that remains constantly powered on, within 30 seconds after being powered on, open the pairing window.
The number of intermediate users who had voice interactions with the cloud in the past 30 days.
Device model–based distribution of active users.
The number of users who have bound devices but been inactive for over 7 to 30 days as of the end date of the statistical period.
Dear user, you can click the "User Agreement" and "Privacy Policy" below the login button in the login interface to view, or click the "User Agreement" and "Privacy Policy" below the Get Verification Code button in the registration interface to view.If you have already logged in to the App, you can click "Me—Settings button in the upper right corner—Privacy Settings" to view the "User Agreement" and "Privacy Policy".
Dear user, we are sorry for your inconvenience. It is up to 64 characters.
Dear user, we are sorry for your inconvenience. Since each third-party smart speaker is a closed platform, and therefore can not be directly connected, and the need to achieve connection by way of binding skills.
Dear user, we are sorry for your inconvenience. If you do so: Check whether the device is offline in our App; if it's offline, please remove it from our App then add again; If the device is online in our App, please check whether there is an automation to turn it off in our App and third-party smart speaker Apps; If there isn't such an automation, please check whether the device can be fully operated with the on/off switch in both Apps, if you can't control your device with the Apps, please remove it from our App and add again. If the steps above won't work, please contact us and we'll be glad to help. Thank you for your support and understanding!
Dear user, we are sorry for your inconvenience. If you do so: First, you need to confirm with the device seller whether the device supports voice sub-control. If it is not supported, it will be displayed as an single control device when it is synchronized to a third-party smart speaker App (Only one switch key is displayed, or even if it is displayed as a multi-control switch, the sub switch cannot be controlled separately). You can contact the after-sales personnel of the device and ask them to find us to develop the voice sub-control function for the device. If you are in a hurry to use it, you can also create a Tap-to-Run or an Automation, and then you can voice control the Tap-to-Run or an Automation which you created, so that you can accurately control a single function on your device (currently only Alexa supports voice control of scenes).
If the water leak detector is triggered once a month, the battery can be used for about two years. If the water leak detector is triggered once a day, the battery can be used for about one year. We recommend that you replace the battery within 24 hours when the battery level is low.
Yes. In scenariOS with high security and waterproof requirements, we recommend that you use the phone or SMS notification service in automation settings.
Dear user, If you need to issue an invoice, please contact the device seller.
Ensure that the user has activated the phone notification service and has set it up correctly, please check the following 2 points: Please confirm whether DP212 is selected as the trigger condition Whether the LINE push notification is checked.
Currently, only Amazon Alexa and Google Assistant support custom voice control.
not support.
No, Amazon Alexa does not support voice control in Chinese.
You can check the official Amazon documentation link: https://developer.amazon.com/en-US/docs/alexa/device-apis/alexa-discovery.html#display-categories. Tuya is currently supported in the categories of Alexa, and you can view it in the Voice Workbench as shown in the picture below.
Currently, the categories supported by WWHK certification can be viewed by clicking on https://www.tuya.com/vas/commodity/WWHK.
According to product features, Tuya Voice Program can preset some matching voice capabilities, and you can edit or add voice capabilities based on the voice program. This article describes how to use Voice Platform on the Tuya IoT platform. (Does not support Xiaomi) For more details, please see: https://developer.tuya.com/en/docs/iot/voice-studio-tutorial?id=Ka61npbxxea83.
A device can run scheduled tasks even when it is offline.
Dear user, we are sorry for your inconvenience. It may be resulted from your phone performance. Generally, phones running on iOS are not likely to have such an issue, while some low-performance Android phones may have. If the App has not been launched for a long time, it needs to connect with the cloud when you log in again, so the device is displayed as offline. As the App is temporarily not connected with the device, it is not actually offline. It is a normal phenomenon, and you don't have to worry about it. Just like many Apps require to buffer for a few seconds before displaying content, which is actually a process of connecting to the cloud. This may be also resulted from your phone performance and Internet connection.
Dear user, we are sorry for your inconvenience. If it is the same App, you can still log in, and original data and settings remain. Android and iOS App accounts are the same.
Dear user, You can do this: Click "Me—Family Management—Family Name—Add Members", and generate an invitation code by sharing to a third-party SoCial platform to invite others to join your family. Click "Me— the Settings button in the upper right corner—Account and Security" and bind a mobile phone number or email address, so that you can invite others to join your family by adding "App Account" in "Family Management". Can't share the device with others, or add them to the family?
Dear user, we are sorry for your inconvenience. If you do so: Click on the device you have added to the App homepage. Then you should click the top right button to go to the information page and check which Smart Speaker supports it. If no icon is displayed, it means that Smart Speaker does not support the device.
To ensure the normal operation of the single live wire switch, some degree of low-power consumption processing has been performed on the device side. The device will briefly go into sleep mode and receive commands sent from the App during its wake-up cycle.
If the amount of pet food dispensed by the feeder does not match the amount you set, try resetting the feeder and see if the amount dispensed is correct. Compare the logs and settings in the App with the actual amount of food dispensed. If they do not match, it may be a device issue. We recommend that you contact the seller for after-sales support.
Generally, when we set the temperature of the air conditioner, recommend controlling the difference between the indoor and outdoor temperature by about 10°C, while the best setting is usually 25 to 27°C.
Please follow the steps below: Access the My Home page. Tap the device you want to rename. Tap the button in the upper right corner of the device control page. Tap the device icon to access the device information modification page. Tap Name and change the device name. If your device is added through a universal remote control, you can modify it in the following way: On the app homepage, click on the universal remote control to enter the device control page. Swipe left, long press, or tap the pencil icon to display "Rename". Note: Not all DIY devices support renaming. DIY devices that do not support renaming will not display the settings button.
If you do not select it at the time of creation, you can go to the value-added service to open later. Value-added service market link: https://market.tuya.com/?from=smart.
This is because the notification title does not support the replacement of placeholders.
Use a physical device for testing.
This interface is for specific devices and supports devices with the first bit of the devAttribute attribute at 1.
This is because it is an old interface that has been deprecated. Please refer to the documentation： https://developer.tuya.com/en/docs/app-development/devicemanage?id=Ka6ki8r2rfiuu#title-5-Register%20a%20device%20listener.
Only when the developer account type is an enterprise type can you view device log queries. If you are an individual developer type, it is recommended that you complete enterprise certification. Operation method: https://developer.tuya.com/en/docs/iot/enterprise-certification?id=K914k3u3cgq58.
Yes. Generally, a factory can only query the device logs under its own account. To query device logs under Customer Products on Tuya Developer Platform, the factory needs to obtain authorization from the customer.
In this case, you need to restore the device to factory defaults.
When the scene condition type is the device type, you can obtain the device according to the entityId field of SceneCondition. You need to count the number of devices yourself.
Type A/C/I is the classification of plug appearance by the International Electrotechnical Commission, you can refer to the illustrations on the website.https://www.iec.ch/world-plugs.
Currently, Amazon Alexa, Google Assistant, and Baidu Xiaodu support Tap-To-Run control. To control Tap-To-Run using a third-party smart speaker, simply mention the name of the Tap-To-Run you've created. If the speaker cannot recognize or execute your command, please ensure that the command recognized by the speaker and the name of the Tap-To-Run in the App are complete and accurate. You can also try using a different word or sentence that the speaker can recognize to execute the Tap-To-Run. Thank you for your support, and we wish you a happy life!
Enter Product Creation-Product Test-Autonomous Test, click the test button,and then you can upload the test report, please note that only pdf, xls, xlsx format are supported.
The first case: Please confirm whether the distribution network is OK. The second case: Please confirm whether the test device has requirements for the App version, and upgrade to a version that can be supported.
A device that has interacted with the cloud effectively is considered active, and the number of deduplication devices that are active during the statistical period.
Please refer to the documentation: https://developer.tuya.com/en/docs/im-project-services/ipc_voice?id=Kb5rggass2nnu.
Cloud storage for videos service is a value-added service that stores videos on the cloud for end users. Tuya shares the service revenue with business customers. You can contact your business manager for details.
This is because Apple charges a platform fee.
Echo Show is the first Echo series product equipped with a display screen, which means that in addition to speaking out, the information returned by Amazon voice assistant Alexa can be displayed on the display screen. For example, when inquiring about weather information, you can scroll the weather information by sliding your finger.
Hardware classification Voice Solution single product solution or split solution Return the device type to the third party Functions Language Humidifier Homekit humidifier single product humidifier on and off Korean Humidifier humidifier single product humidifier on and off Korean.
Yes. Tuya charges a one-time service fee.
When a product needs to perform distributed control of different functions through a voice solution, a split solution is required. As shown in the figure, when the voice control terminal (APP) needs to control the lamp and the fan separately, the single set of voice solutions for a product in the studio needs to be split into two voice solutions. For more details, please see: https://developer.tuya.com/en/docs/iot/voice-solution-split?id=Ka62m3ac4vhw8.
Dear user, we are sorry for your inconvenience. Our device does not support connecting to such a network, so you cannot configure it. If you insist to do it, please contact your company's IT staff for help. Thank you for your understanding and support.
Dear user, the "Reverse Switch" function allows the device to be turned on or off according to its own state. For example, when the "Reverse Switch" is triggered, the device is turned on, and the device will be turned off, and vice versa. It is convenient for you to set the switch state of the device through Tap-to-Run/Automation.
Dear user, we are sorry for your inconvenience. The weather information is displayed above the device list only after you complete your home information and location. You can tap it to view detailed weather information. Where does the weather information come from? How frequent is the weather and other data updated on the App? How do I sort the weather information items? The weather forecast function in the App does not match the actual weather. Can I turn off this service?
Dear user, we are sorry for your inconvenience. If you reset your smart device, it will be removed from the device list of you, your family members, and the shared person.
Dear user, we are sorry for your inconvenience. If the devices in the group are disconnected, and they cannot be edited. You can try to remove the device first, and the device will be automatically removed from the group.
This issue is often caused by the inconsistency between the time zone of the mobile phone at the time of net pairing and the current time zone of the mobile phone. The time in the video is displayed based on the time zone at the time of net pairing. If you change the time zone of your phone, the time zone of the device will not update synchronously, but the time in the timeline will follow the time zone of the phone. If you encounter this issue, we recommend that you remove the device, and do the net pairing again.
The sensing area of this product is a 120-degree fan-shaped area, with a valid sensing distance of 3 to 5 meters in the front and 2 to 3 meters on the sides. It can be used in most home spaces.
TuyaSmart supports storing device records in the cloud for six months.
You can identify from the following aspects: Hot water production capacity: when the temperature rise of △T = 25K per minute outflow of hot water, that we usually say the number of liters of water heater, consumers choose a water heater according to the number of bathrooms and kitchens at home; Rated heat load: on behalf of the maximum capacity of the gas water heater converted gas into heat energy; The greater of the heat load, the more of water heater's ability to produce hot water; Noise: refers to the maximum combustion noise produced by the water heater during operation, less than 58dB is good, 58 ~ 60dB is better, 60 ~ 62dB is good; The smaller the noise, the smaller impact on your home environment; Energy efficiency level: refers to the gas consumption index of gas water heater, energy efficiency the higher the better, the higher of the energy efficiency, the more gas-saving.
Different product features and configurations have different settings. It is recommended that you refer to the instruction manual or the App interface to see if there is a function to set pet information. If the instruction manual is lost, it is recommended that you consult the device seller for relevant information.
The feeding amount is related to the amount of food per serving and the number of feedings; The minimum amount of food per serving is set by the product, which can be found in the manual or by consulting the seller, and usually cannot be changed; The feeding amount can be adjusted based on the pet's food needs by adjusting the number of feedings/feeding times; (The number of feedings/feeding times can be adjusted by clicking the feeding button multiple times on the device operation interface in the app or by creating one or more automatic feeding plans.).
Usually, the device App interface has a log viewing function, but whether there is a log viewing function depends on the device itself. You can check if there is a log option in the App pet feeder device interface. If you cannot find the relevant option, it may be that the device itself does not support it. You can consult the seller in detail if there is a related function.
We apologize for the inconvenience caused to you. If you find that the actual function of the product does not match with the instruction, you need to contact the seller for after-sales processing, thanks a lot for your understanding and support!
Dear user, we are sorry for your inconvenience. It is because not all devices support the App Voice Assistant, Please submit feedback in the App, provide us with the device ID so we can help you to check it.
Dear user, we are sorry for your inconvenience. Please confirm whether your device supports widget function first: You can check whether there is a small "switch" button in the App's connected devices. If there is, it means that the device supports widget function; otherwise, it does not. But you can add the device to "Tap-to-Run", so that in the widget/Widget, you can operate the device by tApping the Tap-to-Run. In the same way, you can also perform more operations on the device's functions in the widget/Widge by adding "Tap-to-Run". Automation is performed by triggering conditions, not by clicking, so it will not be displayed in the widget. Thank you for your understanding and support.
Dear user, due to a bug in iOS 15, the original widgets of our App will be removed, and a new version of the voice assistant widget will be automatically added.If you find that you can only find a new voice assistant widget, but you can't find the device and Tap-to-Run widgets,you can restore it by restarting your iPhone, or you can do as follows: If you are using an iOS phone, please go to the desktop notification center of your phone, then click "Edit—Customize" at the bottom of the screen, and add your App to the widget to achieve quick operation. If you are using an Android phone, just press and hold the desktop and select add your App in the widget to use the quick operation function (depending on the Android phone brand, the adding method is different). If it keep saying that loading failed when using the widget, the widget function of the phone is abnormal, please restart the phone and try again. Note: At this stage, it is not supported to change the order of device shortcut control in the widget and the device icon, does not support controlling multi-control devices. The style of the widget is determined by the mobile phone manufacturer, and we have no right to change it. Why can't I find my device in widgets? Can I use Siri to control smart products? Displaying Devices and ScenariOS in the App on an Apple Watch? Why can't I find my device and Automation in widgets，and can only off/on devices in the widget?
Dear user, we are sorry for your inconvenience. If you want to share with otheres and the others also can control the devices you have set , you can tap the home management, and then invite him to join your home, set him as a home administrator. Thank you for your support. Have a nice day .
-60dbm. Translated Text: -60dbm. Note: The source text "-60dbm" doesn't need to be translated as it refers to a technical term/ unit of measure that maintains the same value and meaning in English.
Edge triggering indicates that an automation setting is triggered only once when conditions are met. It is triggered again when the conditions are not met and then met again. For example, when the temperature is higher than 10°C, action A is triggered. If the current temperature is 15°C, the automation setting is triggered within 10 minutes after it is created. When the temperature is lower than 10°C for more than 10 minutes and becomes higher than 10°C, the automation setting is triggered again within 10 minutes.
Continuous triggering indicates that an automation setting is triggered continuously only if conditions are met. Edge triggering indicates that an automation setting is triggered only once when conditions are met. It is triggered again when the conditions are not met and then met again. For example, when the temperature is higher than 10°C, action A is triggered. If the current temperature is 15°C, the automation setting is triggered within 10 minutes after it is created. If you choose continuous triggering, the automation setting is triggered at 10 minutes intervals, that is, the system handles the temperature information at 10 minutes intervals. If you choose edge triggering, the automation setting is triggered only once if the temperature does not change in a short period. When the temperature is lower than 10°C for more than 10 minutes and becomes higher than 10°C, the automation setting is triggered again within 10 minutes.
A general type of trigger rule, a trigger rule defined for the cloud. When the trigger condition is met, it will be pushed once, and it will not be pushed multiple times. For example, the device is continuously online. When the device continues to be online and reaches the trigger condition, the execution content will be pushed. If the device is not offline, it will not be pushed again if it is accumulated online. Only when the device takes the initiative to go offline and go online again to meet the trigger conditions, it will be pushed again. The same is true for device activation. When it is activated for the first time, it will be pushed, and it will not be pushed after activation.
The device quantity limit is 500.
This is because the region where you view data is different from the region where the device is unbound. For example, if a device is unbound and the device data is cleared in the America region, but the device is bound or unbound without clearing data in the Europe region, you can still view the device data in the Europe region.
The device data of all products under this IoT account can be queried. Device management is only device information. If you want to check the device logs (including records of report, release, online and offline), please query the device logs Note: If the device management tool reminds you that there is no permission, click to view details, Authorize project to call APIs.
You modified the device distribution network service package version to api "com.thingclips.smart:thingsmart-bizbundle-device_activator:5.5.0-15".
Basic testing is used to confirm whether the basic functions of the product are normal; Deep testing belongs to comprehensive testing, 100% PASS means that the full machine testing is completed, and only the generated test report is valid.
If the App has not changed or only the UI design has been modified, the certificates and reports can be derived for the brand owners. If there are technical changes in the App, such as network configuration mechanisms or data encryption mechanisms, differential testing is required before obtaining the reports and certificates. Whether to derive the certification certificates for each manufacturer is handled in the same way as the traditional RED certificates. The information on the certificate is related to the manufacturer. It depends on whether the brand owners are willing to pay the costs to obtain their own certificates.
Personal accounts are for R&D and debugging, while corporate accounts are for production use and have more permissions than individuals.
The phone has switched to the English system and the English test cases for this test device have been released.
The video cloud storage service does not support halfway refunds and changes to the payment plan, and it needs to be replaced after the current service is over.
Reason for the issue: Due to abnormal situations on the third-party platform or payment timeout (such as exceeding the three-day payment waiting period), deductions may be made through the payment platform but the order may still show as unpaid in the app. Process for handling issues: 1)Orders paid to Tuya: Submit an IoT platform technical work order feedback. If the order has not been created, Tuya will refund the user; 2)Orders paid to customers: Firstly, check the payment status of the order in Smart Protect Workstation. If the order shows unpaid, then check the third-party payment platform's backend to see if the user has successfully made the payment. If the user has indeed made the payment, you can offer the user a free service or process a refund for the order in the third-party payment platform's management backend and inform the user to purchase the service again. The interface to check the order status: Interface of activating cloud storage：.
Google Assistant is a voice assistant developed by Google and functions as the brain of Google Home smart speakers and Android phones. Developers can create actions on Google platform to connect their applications or products. Users can then use Google Assistant to operate, control, and interact with smart devices through voice commands.
First, you need to check your device logs to see how many bits of logs were issued for the color light function, and then compare whether the number of bits selected for the color in the voice scheme matches.
Home Assistant is a Python-based, open-source smart home system that supports smart home devices of multiple brands, helping you easily implement voice control and automation of devices. Home Assistant is an open-source platform mainly used for individual fanciers. It cannot be put into commercial use. HomeKit is a smart home platform released by Apple in 2014. HomeKit can also connect to and run based on Home Assistant. Fanciers can use HomeKit and Tuya components to develop software code to control smart home devices by Siri.
You can enter the IoT platform and click "Products - Voice Platform - Voice Integration" on the IoT home page to see what features your product supports. Currently, you can check the platforms of Alexa, Google Assistant, xiao_mi, XIAODU, Tuya, other platforms will be added gradually, please look forward to it!
Check whether the original account and the current account belong to the same region. If they do not, strong binding is used by default when you pair the device to the current account. You can configure the binding mode on Tuya IoT Platform.
The accuracy of the calibration resistor affects the measurement accuracy after calibration. If a 5% resistor is used, the measurement error may increase by 5%. It is recommended to use a 1% precision resistor.
When you enter the page of Energy Monitoring, the system will query the current real-time energy parameters of the device and refresh them; if you stay on page, the system will refresh the data every 5 seconds. If you do not stay on the page, the device will report the data according to the actual situation. In order to avoid circuit interference or frequent reporting due to small-scale fluctuations in the power consumption of the electrical equipment itself, the current voltage threshold is set. Judgment basis for device reporting Mechanism Detection period Uniform: Long interval: 30s. Short interval: 5s. If no change is found during the interval, the interval will change into a long one. If it changes, the interval will change into a short one. Change rate threshold Voltage change: 2%, or power change: 20% by default. Current change: Ignored. Low-power processing mechanism When the real-time power is less than 20w and the absolute value of the power change exceeds 3w, the data is reported.
The number of advanced users who had voice interactions with the cloud in the past 30 days.
Dear user, we are sorry for your inconvenience. It depends on the stage of network distribution you are in. When the device is pairing, it needs to go through the three stages of "Scan devices——Register on Cloud——Initialize the device". If you are in the "Scan devices" stage, when you accidentally exit the App or switch to another App, it may affect the App to find your device. Therefore, accidentally exiting the App or switching to another App at this stage may cause network configuration failure. In the other two stages, if you accidentally exit the App or switch to another App, it will not affect the normal network configuration of the device. Note: If you use the "Auto Scan" method to pair devices, there will be a high probability that the network configuration will fail，if you accidentally exit the App or switch to another App.
Dear user, if your device is offline for a long time, you can only manually reset the device to the pairing mode, and then manually add the device again. The function of remotely resetting the device is not supported.
Dear user, we are sorry for your inconvenience. The timing of the device is performed according to the time zone of your phone when the device is networked. That is, you are in the United States, but use a UK time mobile phone to configure the network for the device. Even if the user sets the system time of the mobile phone to the US time zone, the device will still perform timing based on UK time. The device time zone will only be updated after reconfiguration.
Dear user, we are sorry for your inconvenience. his is because your device's timing function is stored in the cloud, and there is a certain delay in device access to the cloud, so the timing cannot be fully synchronized. It is recommended that you use the group function to set similar devices into a group, so that the timing of several devices will not be out of sync.
Dear user, we are sorry for your inconvenience. The timing of the device is performed according to the time zone of the phone when the device is networked. That is, if you are in the United States, but use a UK time mobile phone to network the device. Even if you later set the phone system time to the US time zone, the device will still perform timing based on UK time. The device time zone will only be updated after reconfiguration.Thank you for your support and understanding.
Dear user, we are sorry for your inconvenience. Please check in the following ways: If you have not received the verification code for your mobile phone, we suggest you do the following: Please verify that the country/region of the App registration page is selected correctly Please check if your phone is down or there is no internet Please check if the phone you entered is correct Please check whether your SMS verification code is blocked or isolated by the system The upper limit of getting the verification code for each mobile phone number is 3 times a day. After that, you cannot get the verification code again. You can try again the next day. (Foreign users only support registration by email) If you have not received the email verification code, we suggest you do the following: Please confirm whether the entered email address is correct If the verification code cannot be received in the mailbox, please check whether it is in the "trash" first. If you can't find the verification code in the mailbox, and you can't receive it in the "trash", it may be that your mailbox firewall blocks our mail. It is recommended that you use a mailbox with better compatibility. If you still cannot receive the verification code after trying the above methods, please contact our customer service and provide the name of your registered account and the specific time of occurrence.
Dear user, we are sorry for your inconvenience. If you do so: You can click on the weather data on the homepage to enter into the setting page to change the temperature unit. Click "Me—Settings button in the upper right corner" to enter the setting page, click "Temperature Unit" option, and you can set the temperature unit to "Fahrenheit and Celsius". Note：This method cannot modify the temperature unit in the device control pannel,please click to see how to change the temperature unit in the device.
Dear user, we are sorry for your inconvenience. No, the user cannot view your previous video without login your account ID. The cloud storage service validity period and data are bound to the device and your account ID. To use the cloud storage service for a device, a user needs to purchase the service for the device and cannot check video data uploaded under any other user's account.
Dear user, we are sorry for your inconvenience. The offline of one or more devices in the group will not affect other online devices. You can still control the online devices normally. Thank you for your support and have a nice day.
Dear user, we are sorry for your inconvenience, the device usage data can only be cleared by “Remove Device—Disconnect and wipe data”.
Dear user, we are sorry for your inconvenience. You need to modify the name of one of the devices to distinguish it, or you need to say "Open XXX in the living room" to the smart speaker.
Dear user, we are sorry for your inconvenience. If you do so: First, you need to confirm with the device seller whether the device supports voice sub-control. If it is not supported, it will be displayed as an single control device when it is synchronized to a third-party smart speaker App (only one switch will be displayed). You can contact the after-sales personnel of the device and ask them to find us to develop the voice sub-control function for the device. If you are in a hurry to use it, you can also create a Tap-to-Run or an Automation, and then you can voice control the Tap-to-Run or an Automation which you created, so that you can accurately control a single function on your device (Currently only Alexa, Google and Baidu speakers support scene voice control).
Dear user, we are sorry for your inconvenience. Google requires that the Google Assistant service not be provided to accounts in China. Therefore, we has stopped supporting Google Assistant use for accounts in China. We will provide this information to accounts in China during the login authorization process. To use the Google Assistant service, use an account outside China. How do I change my App account（Bound mobile phone and Email） and password?
Dear user, we are sorry for your inconvenience. For security reasons, because the "Shared Device" function does not have a permission system, other users cannot control the door lock device shared through the "Shared Device" function, but can only view the device records. Only by adding a family member and granting the member "Administrator" authority, the member can control the door lock device.
The waterproof and anti-dust level of a water leak detector is IP67. At a common temperature and voltage, the water leak detector is not affected even if its cover is immersed under 1 m of water.
Dear user, sorry for the inconvenience. To use the DIY function, please follow the instructions below: Enter our App, tap the icon of your universal remote control to enter the remote control page, then tap the "+" icon to add remote control; Choose DIY option in the "select a device type" page; Choose the type of your device as "custom type", then follow the instructions in the App. Wish this can help. Thank you for your support and understanding, have a lovely day!
The distance between holes is 1.8 cm for a 10 A plug and 2.2 cm for a 16 A plug.
The process of revoking a shared device depends on the method you used to share it. If you shared the device through home sharing, you can end the sharing by following these steps: 1. Click on "Me", then select the "Home Management" option. 2. Click on the Home name for which you wish to end the sharing. 3. Find the home Member you wish to remove and click on it. 4. End the sharing by clicking on "Remove Member". If you shared the device directly: 1. Click on the device for which you wish to end the sharing. 2. Click on the settings in the upper right corner. 3. Click on the "Share Device" option on the settings page. 4. Click on the Setting in the Share Device. 5. You can end the sharing on this page. If you're using an Android system, you can long press to delete, and if you're using an iOS system, swipe left to delete. If you have any further questions or require additional assistance, please don't hesitate to ask by clicking the feedback button.
Dear user, we are sorry for your inconvenience. To support advanced features, a device must be designed with the corresponding features by its manufacturer during product design.
Dear user, we are sorry for your inconvenience. As for the Apple watch, it is decided by manufacturer. It is the device itself function. Some device has this function, some have not. Thanks for your understanding and support.
Your product needs to be WWHK certified first. After passing the certification, it can be controlled by the Apple HomePod speaker. To learn about and submit a certification application, you can click on the link: https://www.tuya.com/vas/commodity/WWHK to view.
The difference is retention. Conventional electromagnetic relays need to maintain current to maintained status, while magnetic latching relays do not need.
The operations for an OEM product are the same as those of the original product. You can place an order only after you confirm the production materials.
Yes. You can go to Development Product Configuration Device Notification to specify the alert trigger condition and alert content. After the alert trigger condition and content are approved, alerts will be pushed to users when the trigger conditions are met.
Yes, you can view the activation records. To view the activation records in the corresponding region, perform the following operations: Choose Product Device Device Details to go to the Devices page at https://platform.tuya.com/device/device. On this page, select a country or region from the drop-down list in the top right corner.
Please refer to our related announcement:https://iot.tuya.com/exp/bulletin/detail/?id=000003c12o Since Android 14 is currently in beta testing and may undergo changes in the future, the answer provided may not represent the final conclusion.
You have updated the device networking business package version to api "com.thingclips.smart:thingsmart-bizbundle-device_activator:5.5.0-15".
It's necessary to add: "is_support_home_manager": true, in the configuration file "thing_custom_config.json". Attention: If the parameter in the file "thing_custom_config.json", 【"is_support_home_manager": true,】 is written non-standardly or the grammar, wording etc., are incorrect, it will not take effect.
If "[tuya_ipc_sub_cloud_storage_event_start:2537]cloud storage type error 2" appears, the device does not purchase the cloud storage service. However, the device functions are not affected. Videos stored in the cloud are displayed in the app only after the cloud storage service is purchased.
Amazon Alexa is embedded with voice commands in 15 languages. With the built-in voice commands of Amazon Alexa, you do not need to translate voice commands into different languages.
It is recommended that you select common words and avoid obscure words to customize voice commands. Different smart speakers have different identification accuracy. After a voice solution is created, test it. If the test fails, try to use different words for the customized voice commands.
Yes. To connect your products to Xiaoai, purchase the Xiaoai Access service at https://www.tuya.com/vas/tmpl/apply?code=XIAOAI.
Once every 10 seconds.
Make sure that you have specified the correct audio type. In real-time preview, the device plays the audio in channels without data verification. However, audio data verification is performed before a local video file is sent. If the audio type is wrong, the verification fails, and the audio is not played during playback.
For a light that connects to the network as soon as it is powered on, open the pairing window within 30 seconds after entering low-power mode, following a network connection timeout of 3 minutes.
Please make sure that the format and size of the uploaded icon are correct, and it is recommended that you use right-angled icons instead of rounded corners to try. App logo does not support transparent background, otherwise it will cause App construction to fail, so the platform deliberately replaces the transparent area with black to attract your attention and remind you to replace an image that does not contain a transparent background.
Yes. You can go to Product Voice Platform Voice Integration to configure the solution capability and pay for it.
Set a custom timer to switch on or off a device. One-time control and weekly schedule are supported. If the action to be executed is the same as the current status when the scheduled time reaches, no action is performed. Each channel of a multi-channel switch can be independently configured. Timing is classified into device timing and cloud timing. Differences Between Device Timing and Cloud Timing.
You can create a scheduled task on the App and save the task on Tuya Cloud. At the scheduled time, Tuya Cloud sends the on/off operation command to the device for execution. If the network is disconnected at the scheduled time, the device cannot execute the command.
Dear user, we are sorry for your inconvenience. A 2.4 GHz network has better wall penetration performance than a 5 GHz network does. This is determined by physical characteristics of the electromagnetic wave: the longer the wavelength and the smaller the attenuation, the easier it is to penetrate obstacles. 5 GHz signals have a high frequency and a short wavelength and 2.4 GHz signals have a low frequency and a long wavelength. Therefore, 5 GHz signals have larger attenuation through obstacles and poorer wall penetration capabilities than 2.4 GHz signals. Therefore, most IoT devices do not support 5GHz networks.
Dear user, we are sorry for your inconvenience. The App uses data from a third-party operator, which is Moji Weather for cities in China and weatherbit for cities outside China. The relevant information will be displayed and updated based on the family geolocation you selected. If you feel that the weather information is inaccurate, you can change the geographic location of your family in the family management interface. Or not select geolocation when creating a new family. In this way, the newly-built family will not display relevant weather information. Note: As the weather data is from the difference weather operators, thus there is a deviation of each weather App. Thank you for your understanding and support. Where does the weather information come from? Why isn't weather information displayed on the Home page of my App? How do I sort the weather information items? How frequent is the weather and other data updated on the App?
Real-time weather updates every 20-40min, the forecast weather is for 12 hours.
Dear user, we are sorry for your inconvenience. Message Center contains the Alarm, Home, and Bulletin tab pages： The Alarm tab page displays device alarms, automatic notifications, alarm notifications, and scheduled execution failure alarms. The Home tab page displays family-related messages, including messages for adding or removing home members, removing homes, setting a family member as the administrator, adding devices, and sharing devices. The Bulletin tab page displays notifications for user feedback status updates, new device login, phone call notification, SMS notification, and official pushes.
Dear user. If you do so: Logging in and follow the instructions on the page to add your own home, set the home name and home location, or add other rooms. Multiple families can be created under one account. You can click the button in the upper left corner of the Home page or click Home Management-Add Home on the Me page Enter the added home, then enter the home settings page, you can add members (click to see the difference in permissions between Home member, Administrator and Home Owner). "Home owner" and "Administrator" can remove members by clicking the member name. Note: Currently the authority management of home members does not support accurate to a certain device or specific function of the device. If necessary, you can use the sharing function to only share a specific device.
Dear user, we are sorry for your inconvenience. You can say "find devices" to the Dingdong smart speaker. Then, view the device list from the pushed information in the Dingdong App.
To quickly run tap-to-run commands that you have set in App using iOS shortcuts, follow these steps: Open the App, go to the scene creation page, edit the scene name, add the task to run, and then save the scene. Tap Add to Siri to add the scene to the Siri shortcuts page. Set a personalized phrase as the title of the shortcut command. You can also use the command to trigger voice control. For example, you can set a phrase to "I have to go." After these settings are complete, verify that the command exists among the shortcuts and when you say "I have to go" to Siri, the phone automatically displays the corresponding scene and devices in this scene will automatically run the tasks.
You need to pay attention to the following points: This function will not allow all of our devices to support Apple HomeKit. Not all of our devices support Apple HomeKit. The supported devices will have the HomeKit icon printed on the product package. This function allows you to add HomeKit devices through our App, and then use them with our devices set up scene linkage in our App. After adding a HomeKit device to our App, you can still add it again in the "Home" App on iOS. After removing a HomeKit device that from our App, the device will not be removed in the "Home" App on iOS. Only after the device is reset by physical means (the reset button of the device), the device will be removed from our App and the "Home" App on iOS. If the HomeKit device has been added to the "Home" App of iOS, the device will not be searched by our App on the Android phone.
Dear user, you can click "Me — Settings button in the upper right corner — Account and Security". On the Account and Security page, you can find the Third-party voice service Authorization Management tab. If you need to unauthorize, just need to click and unauthorize it.
Dear user, we are sorry for your inconvenience. First of all, not all device buttons support custom naming. This needs to be set by the manufacturer when designing the product. If there is no edit button next to the device button, it means that the device button of this device does not support custom naming. Thank you for your understanding and support!
The hardware device distribution network IP address is your public network IP address, and the home network IP address is your routing network IP.
No. Tuya Smart door locks have comprehensive electromagnetic interference (EMI) prevention design and cannot be unlocked with a Tesla coil.
For some door locks, you can initiate the fingerprint adding process through an app. In this case, during the addition, you can select which user the added fingerprint belongs to. If you want to modify it, you can follow a similar process through the app. However, for certain older models that do not support fingerprint addition through the app, you need to follow the instructions provided with the door lock to enroll fingerprints directly on the lock itself. After completing the fingerprint enrollment on the lock, it usually provides feedback through voice or a display screen, indicating the successful fingerprint ID. Remember this ID and associate it with the user's name in the "Member Management" section of the app. If the lock doesn't provide the fingerprint ID feedback through voice or a display screen, you can try using the recently enrolled fingerprint to unlock the door once. Then, check the "Door Open Records" in the app to find the successful fingerprint ID used for the recent unlock and proceed to associate it with a member.
We suggest that you can contact the purchasing channels or the brand's after-sales service to purchase accessories related to sweeping robots.
The temperature precision is 0.1°C, and the humidity precision is 0.1%. When the temperature is between 5°C and 50°C, the typical tolerance value is ±0.2°C. When the humidity is between 20% and 80%, the typical tolerance value is ±2%.
TuyaSmart supports storing device records in the cloud for six months.
It is recommended that you contact the seller for advice on purchasing accessories.
Generally speaking, the number of portions refers to the number of times the food is dispensed or the amount of food dispensed per serving as a multiple of the minimum dispensing amount. Different devices may have different definitions for the number of portions. You can refer to the manual or consult the device seller for more information.
The Home page shows key information about some devices that support the key information display feature. For example, the icon of a device with a target temperature attribute, such as an air conditioner, water heater, or electric heater, will change to the temperature when the device is online. You do not need to tap the device icon to view such information.
Dear user, we are sorry for your inconvenience. Only those devices that supported by the universal remote control can be displayed on the App homepage and voice control by adding scenes. Those devices that added by the universal remote control's Diy function do not support displaying on the App homepage and voice control by adding scenes. Thank you for your understanding and support.
Dear user, we are sorry for your inconvenience. There are two methods to realize this: This device can be controlled on another phone by means of device sharing. Log in to your account on another phone.
Dear user, we are sorry for your inconvenience. If you do so： If the device is controlled by a manual switch, the device may not be synchronized at the same time. It is recommended that you can open the App and the device status will be updated after operating. If it is a device that has no switch itself (and the switch in the home is not a smart switch, the scene linkage is not set), such devices need to be connected to the network, and the physical switch of the device needs to be turned on, and then the App can be used to control the device. However, when the power is turned off, the device and the App lose contact. At this time, the device becomes an ordinary device. When the call is made again, the physical switch state before the device is "on", so the device is on. Under normal circumstances, after power-on, the Appstatus will automatically change to "on" state.
Dear user, we are sorry for your inconvenience. If you do so: Due to the different compatibility of the Android system, the widget function of some mobile phones needs to obtain data normally when the App process is alive. It is recommended that you login the App, then open the device control pannel, and try to refresh the data so that it will display properly in the widget. If you are prompted to log in in the widget, it is recommended that you log out of the App account, and you can use the widget normally after logging in again.
Dear user, we are sorry for your inconvenience. If List View is selected for displaying devices in the device list, tap the arrow in the lower right corner of a device to open the Advanced Features page. This page contains common device operations, for example, switching an air conditioner on and off and adjusting its temperature. If Device Sequence is selected for displaying devices in the device list, tap Common Functions under the device name of a device to open the Advanced Features page. This page contains common device operations, for example, switching an air conditioner on and off and adjusting its temperature.
Dear user, we are sorry for your inconvenience. You can tap the voice assistant icon on the home screen to enter the voice control page and use voice commands to control devices added in the App.
scale: The data will be transmitted in an exponential conversion of 10. Example value: 0, which is the 0th power of 10, i.e. 1. step: The incremental spacing of the data (step size), which together with scale determines the amount of data to be transferred. Example value: step=5, scale=1, means that the data transferred is step*10 ^ scale=5*(10 ^ 1)=50. https://developer.tuya.com/en/docs/iot/datatypedescription?id=K9i5ql2jo7j1k.
Yes.
Yes, messages will be pushed again.
Official message pushes are targeted at the product level, if you want to push to a specific device to test the push effect, you can click on the page: Device Debugging Just fill in the real device id.
Hello, if you need the fault warning function, you need to apply for enterprise certification, and you can upgrade the basic version to the enterprise version user. For certification operation reference: https://support.tuya.com/en/help/_detail/K8sdybj71dz4w.
You can obtain it through the following ways: You can view the device logs in the operation center. The log permissions need to be upgraded to the enterprise version. Please refer to the link for upgrading the enterprise version: https://developer.tuya.com/en/docs/iot/enterprise-certification?id=K914k3u3cgq58 We also provide open API to get data, you can refer to: https://docs.tuya.com/en/iot/open-api/quick-start/solution-overview?id=K95ztz6mui51y To obtain it from the app itself, you can refer to: https://developer.tuya.com/en/docs/app-development/devicemanage?id=Ka6ki8r2rfiuu#title-7-%E6%9F%A5%E8%AF%A2%E8%AE%BE%E5%A4%87%E4%BF%A1%E6%81%AF.
The naming rule of device ID is: area code + network card address + current time + random string.
The device quantity limit is 500.
For more information, see the following document.https://developer.tuya.com/en/docs/iot-device-dev/Wake_up_WiFi?id=Kay1a28z0ym2x#title-5-%E5%85%A5%E7%9D%A1%E5%94%A4%E9%86%92%E5%8A%9F%E8%83%BD%E5%8D%8F%E8%AE%AE%E5%A6%82%E4%BD%95%E5%AE%9A%E4%B9%89%EF%BC%9F.
Strong binding: A device needs to be removed from the app by the previous account that the device is bound before it can be re-paired and rebound to another account. Medium binding: A device can be re-paired and rebound to another account without needing to be removed from the app by the previous account. However, a device binding notification will be pushed to the administrator of the home or default group to which the previous account belongs. Weak binding: A device can be re-paired and rebound to another account without needing to be removed from the app by the previous account. For IPC devices, the device binding is of the strong binding mode by default and cannot be changed because the IPC audio or video transmission is concerned with privacy. However, you can submit a service ticket for device binding mode change to the Tuya Developer Platform if you have a strong will to change the binding mode and have evaluated the impact of the change.
Registration is completed in four steps: 1. On the homepage, use the following link and click "REGISTER" under "Need a Username?" to fill in the company's basic information to register for an FRN. You will need the company's English name and address, tax ID, and the contact person's basic information (name, position, contact number, email, etc.). https://apps.fcc.gov/cores/userLogin.do 2. After submitting the FRN, the contact person will receive an official email. The contact person must log in to their email and complete the email verification by clicking the link in the email before proceeding to the next registration step to successfully apply for the FRN. 3. Once you have the FRN, go to the following link, click "Grantee Registration" on the left, fill in the basic information, and you will receive the Grantee code (the company's FCC company code, usually consisting of 5 numbers and letters). https://apps.fcc.gov/eas/RegisterGrantee.do 4. After completing the form, submit the payment (using a U.S. credit/debit card or a Chinese VISA credit card). You will then receive the Grantee code and GC Number (be sure to save them). If you accidentally close the page, you can continue the payment process by clicking "Return to 159 / Pay for a Grantee registration" on the left side of the page from step three.
Currently, test reports generated in the Tuya Cloud Test app can be uploaded only to IoT Platform in mainland China. Therefore, the time in test reports is Beijing time.
Strong binding: A device needs to be removed from the app by the previous user to whose account the device is bound before it can be paired with the network and bound to another account. Medium binding: A device can be paired with the network and bound to another account without the need to be removed from the app by the previous user. However, a device binding notification will be pushed to the administrator of the family or default group to which the previous user belongs. Weak binding: A device can be paired with the network and bound to another account without the need to be removed from the app by the previous user. By default, the device binding is of the strong binding type and cannot be changed because the IPC audio and video transmission is concerned with privacy. However, you can submit a ticket for changing the device binding type to the Tuya Developer platform if you have a strong will to change the binding type and have evaluated the impact of the change to other modes.
Update the version of Kotlin.
The number of alarm conditions triggered by the devices under the account on the day of the statistics day, one device can trigger multiple alarms.
The code library is stored in the cloud, and the device must be connected to the Internet when using it.
Priority is given to the weather of the location where the device's home is located, followed by the weather of the device's network configuration latitude and longitude, and finally the weather of the external network IP.
App service already supports the privacy policy, adding pictures in the service agreement, and custom editing content.
Feature Utterances Launch skill Open <Invocation Name&rt;. Ask <Invocation Name&rt;. Start Alexa, ask <Invocation Name&rt; to start vacuuming Alexa, ask <Invocation Name&rt; to start mopping Alexa, tell <Invocation Name&rt; to give my cat a ride Alexa, ask <Invocation Name&rt; to start cleaning Stop Alexa, ask <Invocation Name&rt; to abort mission. Alexa, tell <Invocation Name&rt; to stop sweeping. Alexa, tell <Invocation Name&rt; to stop cleaning. Pause Alexa, tell <Invocation Name&rt; to pause vacuuming. Alexa, tell <Invocation Name&rt; to pause mopping. Alexa, tell <Invocation Name&rt; to pause cleaning. Locate Alexa, ask <Invocation Name&rt; where it is. Alexa, ask <Invocation Name&rt; where are you. Alexa, tell <Invocation Name&rt; to stop hiding from me. Stop Locate Alexa, tell <Invocation Name&rt; I found it. Alexa, tell <Invocation Name&rt; to stop singing. Alexa, tell <Invocation Name&rt; to be quiet. Send back to charge station Alexa, tell <Invocation Name&rt; go home. Alexa, tell <Invocation Name&rt; to return to its charging station. Alexa, tell <Invocation Name&rt; to go recharge. Help Alexa, tell <Invocation Name&rt; give me a help. Alexa, tell <Invocation Name&rt; help. Exit Alexa, tell <Invocation Name&rt; exit Alexa, goodbye.
You can configure the minimum and maximum color temperature during voice configuration.
Google Home refers to Google's smart speaker. Google Assistant is a voice assistant developed by Google, which is the brain behind Google Home smart speakers and Android phones. Developers can create actions on the Google platform to connect their apps or products. Users can control smart devices through Google Assistant, realizing voice interaction functions for products.
Hello, voice commands for controlling devices with Google Assistant can be directly queried in the Voice Workspace For specific operations of the Voice Workspace, please refer to the document: https://developer.tuya.com/en/docs/iot/voice-studio-tutorial?id=Ka61npbxxea83.
As shown in the figure, you can click on the voice sample in the voice capability configuration to switch languages, so as to view the corresponding corpus and expressions.
This is because you do not activate the IPC Video Stream Pushing service for your product. You can log in to the Tuya IoT Platform and visit https://www.tuya.com/vas/tmpl/apply?code=IPC_MEDIA_PUSH to activate the service.
Tuya currently supports voice access services of the following platforms. Alexa Access Example: Alexa, turn on light. Alexa Advanced Access (paid version) Example: Alexa, Alexa, tell smart work to go recharge. Google Access Example: OK Google, turn on light SmartThings Access Example: Hi Bixby, turn on the lights GiGA Genie Access Example: 네. 가습기를 켰습니다. Baidu Xiaodu Access Xiaomi Xiaoai Access Tencent Cloud Xiaowei Access Tencent Cloud Dingdang Access JD Dingdong Access.
For more information, see the following video:.
The number of scheduled tasks is subject to the local storage space of the device. Currently, a maximum of 30 tasks can be created.
After the app creates a scheduled task and the cloud sends a command to the device to pull the scheduled task, the device runs the task automatically at the scheduled time. Device event: Data report. Note 1. The time zone configured during device pairing is used by default for scheduled tasks. 2. The number of scheduled tasks is subject to the local storage space of the device. Currently, a maximum of 30 tasks can be created. 3. The device can run the scheduled tasks even when it is offline.
Enum values do not support insertion. To change the sequence of enum values, you need to delete and then add them.
Dear user. Message Center contains the Alarm, Home, and Bulletin tab pages： The Alarm tab page displays device alarms, automatic notifications, alarm notifications, and scheduled execution failure alarms. The Home tab page displays family-related messages, including messages for adding or removing home members, removing homes, setting a family member as the administrator, adding devices, and sharing devices. The Bulletin tab page displays notifications for user feedback status updates, new device login, phone call notification, SMS notification, and official pushes. Note: In order to reduce the risk of user privacy disclosure, push notifications to third-party platforms is temporarily not supported.
Due to differences in device models and system versions, there may be slight variations. Please refer to the actual interface. 1. Enter the phone settings page: click "Notifications"— "More notification settings" , and turn on all the switchs. 2. Return to the "Notifications" page, find the App and turn on all the switchs. 3. Return to the settings page, click "Apps"—"App launch", find the App and turn on the switch. 4. Return to the settings page, click "Battery" option to turn off the "Power Saving mode" and "Ultra Power Saving mode" options. (After opening these two options, the system will block many notification messages).
Dear user, we are sorry for your inconvenience. In the App, a home contains all the devices that you have added. You can add rooms and members to a home for better device management.
The time of the device is determined by the time zone of the device. To adjust the time of the device to adapt to summer/winter time, it is necessary to reconfigure the network and adjust the time zone of the device. The time zone of the device is based on the mobile phone (or other smart device) system used when the device is configured to the network. determined by the time zone in the settings. iOS: Android:.
Dear user, we are sorry for your inconvenience. No priority has currently been established. Whichever is executed first will be prioritized. The only difference is that, if the timer is executed first, it may affect the execution of the countdown. Some devices may cancel the countdown after the device executes the corresponding operation. If the countdown is executed first, it will not affect the execution of the timer.
Dear user, we are sorry for your inconvenience. Videos of device stored on the cloud can still be checked even if the device is destroyed or stolen or the memory card is damaged.
Please refresh the device list or discover devices in the third-party smart speaker app.
Dear user, we are sorry for your inconvenience. If you do so: Click "Me— the Settings button in the upper right corner" to enter the settings page. Click the "Personal Information" option, you can change your Profile Photo, Nickname and account Time Zone on the "Personal Infromation" page (not the device time zone, the device time zone can only be changed after the device is readded). Click the "Temperature Unit" option, and you can set the temperature unit to "Fahrenheit and Celsius". Note: To comply with strict privacy protection requirements, and to follow the "Data Minimization" and "Principle of Necessity" principles. The personal profile photo function is restricted, and the upload and storage of the user's personal profile photo are prohibited. We will release several default aprofile photos for you.
Currently, the groups created in the Tuya App can not be synchronized to Alexa and Google, so they cannot be directly controlled by voice. But there are some other methods: 1. Use Alexa's function to create a group or use the scene function in Google 2. Use tap-to-run function (scene) in Tuya App to create 2 scenes, one is to open the group, the other is to close the group, then use voice to control the 2 scenes.
Dear user, we are sorry for your inconvenience. The maximum number of users with whom a device or device group is shared is 20.
Hello, device connection requires internet access. Related knowledge：Can smart devices be controlled only through the LAN without using cloud services?
This product supports multiple installation methods. You can simply place it anywhere without plugging it into a SoCket. You can mount it to a wall or simply hang it up.
Hello, the service period and data ownership of cloud storage are bound together with the device, family and user information. Once others bind the device, they not only need to repurchase the cloud storage service, but also can't see the video data uploaded under your account previously.
Both are smart wall switches that function similarly. To use a wall switch with a live and a neutral terminal, you need to reserve a neutral wire in the switch position on the wall. For most families, only the live wire is reserved. To replace traditional switches, you need to purchase a switch with a live but no neutral terminal.
The distance can be up to 20 meters if there is no solid wall between them.
Different products have different feature configurations and settings. It is recommended that you refer to the instruction manual, App, or consult the seller to see if there is a function to set up and record voice messages.
Different devices may have different definitions of the number of grams per portion of food. You can refer to the instruction manual or consult the device seller for specific information.
Dear user, we are sorry for your inconvenience. You can click on the upper right corner button, then click Device Information: you can view the device's ID, IP address, MAC address, time zone, and online status, etc. Note: If the device is not connected to the network and needs to know the MAC address,you need to configure the device with the mobile hotspot first and then you can find the MAC address of the device in the App. The IP address in the device information is the public IP of the device. If you want to know the local IP, you need to find it in the router setting interface.（Why is the IP address displayed in device information not the same as my home network IP address?）.
Dear user, we are sorry for your inconvenience. Yes, the device sharing account iOS and Android can be used, do not need to be in the same operating system.
Dear user, we are sorry for your inconvenience. You can use this function to add device shortcut icons to the home screen of your phone for easier device control.
It depends on the third-party smart speaker platform. You can contact the customer service personnel of the platform. You cannot change the wakeup word of Tmall Genie but can change that of Rokid.
First of all, please confirm if the set temperature is too low, check if the air pressure is enough and the mixing valve is set at low temperature.
You can use TuyaSmart to control multiple air conditioners. However, because a wall can block an IR device signal, we do not recommend that you connect too many air conditioners at the same time.
The product for ecological device access does not currently support configuring device message push.
After the device is successfully networked, you can log in to the Tuya Developer Platform. Visit https://iot.tuya.com/device/log to go to the Log query page. Enter the device ID, specify a period, and click Search. Then you can view the device logs within seven days. If the 7 days' operation log does not meet your needs and you want to view the operation log for a longer period of time, please click to purchase the value-added service called Logs Storage Service, and purchase according to the length of time you need. No device log maybe because no operation is performed on the device. Note: On the same LAN, there may be no log recorded for commands delivered by the app. Switch the mobile phone to the 4G network to resolve this issue.
The onRemoved function in registerDevListener can be used to detect device removal callback. For more information, visit https://developer.tuya.com/en/docs/app-development/devicemanage?id=Ka6ki8r2rfiuu#title-4-%E7%9B%91%E5%90%AC%E8%AE%BE%E5%A4%87 .
The standard effective coverage distance of a universal remote control is about 10 meters.
As long as the same chip platform is used, you do not need to redesign the peripheral hardware circuits, and the original certification is not affected.
Remaining power display value, power status display high, medium and low, choose one of two.
The number of alarm conditions triggered by devices under current account today, a device can trigger multiple alarms.
The number of users who own or are shared with 0 or 1 device as of the end date of the statistical period.
Conversion between Fahrenheit and Celsius is implemented on the device side.
Generally, the default is main stream storage, and app interface does not support modifications.
Assume that the user logs in to the app with account A, and family B purchases a cloud storage service plan for device C. In the validity period of the service plan, the user changes device C to device C-1, and the family and account remain the same. In this case, the user needs to re-purchase the service plan for device C-1. If the user wants to bind device C to another app account, the user must re-purchase the service plan. If the user joins family B-1 under account A and pairs device C, the user must purchase the storage service plan again. As you can see, the cloud storage service is closely related to accounts, devices, and family groups. If any of the account, device, and family group experiences a change, the user must re-purchase the service.
Alexa is a voice service running in the cloud provided by Amazon. Amazon Echo device (speaker) uses Alexa service. Alexa currently only supports English.
Hello, you can directly query and configure the supported categories and functions of XiaoZhi Butler on the Voice Console. For specific operations of the Voice Console, please refer to the document: https://developer.tuya.com/en/docs/iot/voice-studio-tutorial?id=Ka61npbxxea83.
Tuya's solution has passed the EN 303 645 V2.1.1 related certification. Tuya devices that have passed this certification can also meet the requirements of EN 303 645 V2.2.2.
The most difference between cloud timing and local timing is whether the timing is executed in the cloud or locally: Cloud timing is to issue instructions to the device at a specified time to perform timing actions. The time is up, if there is no network, it cannot be executed. Local timing is to pull the time from the cloud when setting, and then perform local timing. When the time is up, execute it directly. It will be executed regardless of whether it is connected to the Internet.
Dear user, we are sorry for your inconvenience. Please keep the power of the device off for more than 10 seconds then turn the power on. Then set the device to paring mode. Also, we suggest you to try to add the device with the personal hotspot on your phone. If you have done the correct steps and your device can't connect to your hotspot either, we suggest you to contact with the post-sale service group of your retailer or manufacturer to check your device issue. Thank you for your support and understanding!
Dear user, we are sorry for your inconvenience. When you use a dual-band router, you can log in to the management page of your router and change the SSIDs of the 2.4 GHz and 5 GHz networks to differentiate them. You can also set the device to the AP mode according to instructions on the App. In AP mode, the device can automatically search for a 2.4 GHz network and connect to it.
There is no limit. You can connect as many devices as you find during the search.
Dear user, we are sorry for your inconvenience. If you do so: After you register with and log in to the App, the Home page (device list) is displayed. The user avatar is displayed in the upper left corner. No weather or room information is displayed before home information is added. Tap Me in the lower right corner and choose Home Management. For new users, the home information editing page is displayed. If you have added homes before, tap Add Home on the Home Management page to enter the home information editing page.".
Dear user, we are sorry for your inconvenience. Siri now only supports adding "Tap-to-Run" and does not support adding "Automation". The operation is as follows: On the "Scene—Tap-to-Run" page, click the "Add to Siri" button at the bottom corner, it will jump to the Siri shortcut page and display all the "Tap-to-Run" in the App. You can select the "Tap-to-Run" you need to add to your Siri. After jumping to the setting page of "Add to Siri", in this page, you can set "Voice Trigger Word". When you say this "Voice Trigger Word" to Siri, Siri will control the App to execute the addition "Tap-to-Run". (This function only supports iOS system, and iOS version needs ≥12.0) If you have finished creating but do not see "Add to Siri", we suggest clearing the App from the background and reopening the App.Currently only iOS 12.0 and above iOS systems can use the "Add to Siri" feature. Can I use Siri and Apple HomePod to control smart products? The devices cannot be controlled with the iPhone via Siri and Apple HomePod? After I add a tap-to-run scene to Siri and delete it, I add another tap-to-run scene with the same name to Siri. Why does the system inform me that the name is in use?
No difference, it's all the same.
In the app, click on Xiaodu (App-Me-Voice- Third-Party Voice Services-XiAODU). If the details page shows the "Group Control" icon, it means group control is supported. If not, it is not supported.
Yes. The chip in a smart door lock uses strong algorithms to prevent brute force cracking, man-in-the-middle (MITM) attacks, and replay attacks. Each time a connection is established, the communications key is renegotiated to ensure forward security. In addition, recorded fingerprints are stored locally to prevent data disclosure.
If the device supports this function, you can find the relevant cleaning preference settings in the control interface of the App to activate the mopping function.
The functions of each product are different. You can check whether there are voice and volume settings in the sweeping robot device interface in the App, usually in the "More Functions" section. You can also consult the seller or check the manual for accurate information.
Dear user, if the robot pauses shortly after it is started, and the fan, brushes and wheels do not turn, it may be due to the following reasons: It may be that the ground environment is rough, which causes the robot's forward resistance to be too great. You can put the robot in a smoother environment and try it. Unplug the left and right wheels and start the robot to check if there is a pause. If it still exists, it means that the main board is broken. If you start the robot after unplugging the wheels, there is no pause again, it may be that hair and other things on the wheels hinder the robot from moving forward, trigger the automatic pause mechanism, and clean up the debris on the wheels.
Dear user, we are sorry for your inconvenience. The distance can be up to 20 meters if there is no solid wall between them.
Dear user, if the device is powered off, there is no way to feed normally (except for some models with their own power supply). However, if only network is disconnected, it will not affect the feeding plan. The local timer of the device will determine whether the timing needs to be executed, regardless of whether the device is offline. However, if the device has a power failure during the timing period, the local timing of the device will be restored to the initial setting. If the device is not connected to the Internet after the power is restored and calibrated through the cloud timing, the device cannot perform timing tasks.
The monitoring stations for air quality forecast are scattered, distant, and cannot reflect the air quality in a local small environment. The PM2.5 detector can be installed any place and monitors the air quality of the local environment in real time. Poor air quality may be detected when the forecast reports good air quality.
Dear user, sorry for the inconvenience. There may be something wrong with the device hardware if you cannot control the physical button. We suggest that you contact the seller to reflect it. Thank you for your support and understanding.
Dear user, we are sorry for your inconvenience. Smart devices need to be connected to the network to allow you to perform remote operations. Therefore, even if you turn off the device, the device is still connected to the network so that you can turn it on remotely when needed. If you need the device to completely shut down and disconnect from the network, you need to cut the power of the device.
Dear user, we are sorry for your inconvenience. If you use an iPhone, add the voice assistant to the home screen as prompted. If you use an Android mobile phone, first allow the App to add home screen shortcuts in system permission settings.
One device can only be bound to one App account in the same time, and the device cannot be transferred to another App account. If you need to transfer the device, you need to reset the device first, and then add the device to another App account. If you don't want to reset and re-add the device, you can share this device with other App accounts so that other App accounts can also control and use this device.
Dear user. You can proceed as follows: Tap the microphone icon in the upper right corner of the Home page to enter the voice assistant page. If you do not know how to use the voice assistant, you can click the icon under "I'm Listening" to view related help information. Tap the icon to send a voice command to the voice assistant based on the preceding prompt. At this stage, the voice control in the App only supports Chinese and English (You need to switch your mobile phone system language before you can switch language control). Not all devices support the voice assistant. If you find that the voice assistant cannot control your device, it means that your device does not support this function.
A device can only be in one room or home in the app at the same time. If you move a device to another room or home, it will disappear from the previous room or home.
Up to 3 can be added.
Yes, only video format calls are supported. It requires the device end to actively call the corresponding interface to implement. The specific implementation is as follows: //Actively hang up OPERATE_RET tuya_ipc_door_bell_press_accept() { CHAR_T data[128] = {0}; CHAR_T dev_id[GW_ID_LEN+1] = {0}; GW_CNTL_S *gw_cntl = get_gw_cntl(); strncpy(dev_id, gw_cntl-gw_if.id, GW_ID_LEN); snprintf(data, sizeof(data), "{"type":"ac_doorbell","data":{"event":"accept","devId":"%s"}}", dev_id); return mqc_door_bell_answer(data); }.
Yes, the others are not supported.
You can log in to the background to query the device log.
The historical messages of device alarms are saved by default for 30 days on the Tuya Cloud.
The bizId corresponds to the id of the device or group, bizType is the type, device group, etc., depending on the type of the sorted object.
Because when creating an action, the deviceIcon is not saved to the cloud, you need to get the device according to the device ID, and then get the picture from the DeviceBean. The entityId in the actions is the device ID, and there are as many devices as there are entityIds.
On iOS devices, read the device list under ThingSmartRoom.
The Xcode output log is as follows: Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSURL initFileURLWithPath:]: nil string parameter' The reason: It is due to the absence of an audio file Solution: You need to add a short audio file named tywarning.caf to the root directory of your main project.
Unlimited storage for the last 6 months is provided for non-video unlocking and alarm logs free of charge. The video record of the video intercom door lock provides 30 video records within 3 days for free, and users who exceed this limit can purchase the "Cloud Storage for Videos" value-added service. Service purchase address:https://www.tuya.com/vas/commodity/detail?code=IPC.
When the product label itself cannot reflect the following warning, both the packaging and the manual need to reflect it, see the requirements of FCC 15.19(a).5. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Regulation link:https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-15#p-15.19(a)(5).
Complete the registration in 3 steps: 1. Please visit the website https://sms-sgs.ic.gc.ca/login/auth 2. Apply for a new username and password (be sure to save them), and click Register (clients apply on their own and follow the steps sequentially); 3. Select "New Applicant" and click "Next." Finally, start filling in the information based on the specific details of the company. After completing the form, email IC.CertificationBureau-Bureauhomologation.IC@ic.gc.ca to request assistance in processing. The IC official will send an email to inform you of the IC CN.
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